Can't stream Amazon HD on HD XL

Discussion in 'TiVo Series3 HDTV DVRs' started by IMD, Jul 15, 2011.

  1. IMD

    IMD Member

    Jul 4, 2003


    We have a TiVO HDXL and cannot stream Amazon movies in HD. When I go through the menu all is well until I click the "purchase" button for the HD movie, at which point I get the error message that "This device cannot support the format requested".

    I have linked my Amazon account with this Tivo, the TiVo is hooked up with an HDMI cable to our HD TV, we can stream HD movies from Netflix, and can record and playback HD shows from cable.

    Any suggestions? TiVo phone support had no suggestions.

    Thanks for any thoughts,
  2. mjd74

    mjd74 New Member

    Jul 17, 2011
    I am seeing the same with my Tivo HD XL.

    Amazon HD fails, with same error as OP.

    Amazon SD succeeds.

    Netflix HD succeeds.

    Hopefully someone has figured out a fix for this and can share!

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