Can't Record HD from Tivo iPhone App

Discussion in 'TiVo Help Center' started by David in Portland, Jan 7, 2020.

  1. David in Portland

    David in Portland New Member

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    Jan 7, 2020
    Hi, all. Whenever I try to schedule a recording on the iPhone app (away from my network) on HD (e.g., channel 706, Xfinity), it schedules the recording on the low def channel (e.g., channel 6). Anyone else experiencing this? Solution?
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

    11,688
    920
    Apr 6, 2000
    SF Bay Area
    Remove the lower SD channels when you have the same in HD in a higher channel range. Uncheck in channels list or while in Live TV and while on the lower SD channel, press Select, then left until highlight on channel column, press Select, remove or favorite.
     
  3. David in Portland

    David in Portland New Member

    2
    0
    Jan 7, 2020
    Thanks for that; however, I've done that. I have all the SD channels unchecked. It's weird because when I use the iPhone app at home in my own network, it works fine. It's only when I use the app outside the house and try to schedule an HD recording remotely. I go through the process normally, hit "Create Recording", and then when I check my "To Do List", it shows it replaced the HD channel with the SD alternative.
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

    19,399
    3,506
    Dec 7, 2012
    Ashland, PA...
    Just a suggestion. Do you have any HD only channels? While my HBO HD channel has a SD mirror, they have different call letters. I also have HDNet Movies that has no SD counterpart. It shouldn't care if they are valid channels but I would check them in my channel list. I wonder if it will pick a random channel or just ignore you. I have a whole tier of HD only channels, like AXS and Pets.
     
  5. dishrich

    dishrich Active Member

    926
    67
    Jan 16, 2002
    Springfield, IL
    Been (& STILL) broken for ages that Rovi STEADFASTLY refuses to fix...rinse & repeat, rinse & repeat:
    Different year same issue. Tivo recording wrong channel.

    Since you're on Xfinity, instead of setting it on legacy 3-digit (HD) channel #'s, try setting it using the 4-digit MCLU #'s - when I do this, (most of the time at least :rolleyes: ) it ends up setting it on the 3-digit HD ch#...but at least you DO get it in HD!
     
  6. HerronScott

    HerronScott Well-Known Member

    7,390
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    Jan 1, 2002
    Staunton, VA
    I thought I had read this got fixed with recent updates to the mobile apps?

    Scott
     

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