"Can't play video" on Minis

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Can someone explain to me what's really going on with my TiVo Bolt+? It's obviously a problem with that. My two TiVo Minis will display the message "can't play video". It happened a few weeks ago, it'd happened before that a couple of times, and just this week, it happened twice.

Is the hard drive dying? Is the unit overheating?

I do have it plugged into a USB laptop fan, which has lowered the temp by around 5 degrees.

I actually went on Twitter and Tweeted to them. I'm sure companies hate when people do that, because it's very public, but hey...it gets noticed. Maybe I'll get an even a better deal in the end, who knows.