Can't play some recorded programs

Discussion in 'TiVo Coffee House - TiVo Discussion' started by bobfrank, Mar 22, 2018.

  1. Robtom

    Robtom New Member

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    Mar 30, 2018

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  2. Robtom

    Robtom New Member

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    Mar 30, 2018
    I have the same problem the difference is I could play record program for 3 sec on my Roamio ota and it stop but it work when I stream on my other device( tablet phone)
    Any suggestions!!
     
  3. bobfrank

    bobfrank Active Member

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    No new ideas from me. When I have the problem the program doesn't even start to play. So, it's possible your problem is different than mine. The only way I've been able to cure the problem (temporarily) is to do a clear and delete everything, after saving my recordings first of course.

    I'm still testing the suggestion that I do not upload anything from my computer to the Tivo. Since the problem takes a while to show up I might not know for a while if this helps.

    Have you been uploading any programs from your computer to the Tivo?
     
  4. jsquare

    jsquare New Member

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    Dec 23, 2002
    Same boat here. I opened a thread just for this issue here: Can't playback any recordings done after May 12
    At first believed that only recordings after May 12 were affected but now everything is unplayable. I did transferred some videos a few few months ago via PyTivo but everything worked fine until now.
     
    Last edited: May 23, 2018
  5. Mikeguy

    Mikeguy Well-Known Member

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    @Robtom, Just checking for a pattern I'm suspected:

    Have you transferred shows from your PC to your TiVo box? If so, have you done so with associated show metadata files? If so, have you created those metadata files yourself or otherwise amended the data in them?
    And that seems to track what others have found: the problem with some files then infecting everything.
     
  6. jsquare

    jsquare New Member

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    Dec 23, 2002
    Yes, I created custom meta-files for those transferred files in order to place them in folders by series and proper info, but that was over 2 months ago.
     
  7. Mikeguy

    Mikeguy Well-Known Member

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    OK, then, this is the pattern/hypothesis I'm seeing and thinking:

    There seems to be something tied to the transfer of files from a PC to a TiVo box. And more particularly, where there is a separate metadata file tied to the show being transferred. The reason I suspect this additional metadata file "requirement" for the issue is that I think it likely that we would have seen and heard of more problems if this issue was based on a file/show transfer alone (where no metadata file was involved). It is unclear to me if the issue applies where any separate metadata file is involved, or only where the metadata file has been user-amended or created (such as, in your case, to get folder grouping)--I'm wondering if the user-amended/created factor is the determining factor (and then perhaps going to a specific data field), as, again, I'm wondering if we would have heard more about this issue if matters were the presence or absence of a metadata file alone.

    My suspicion/hypothesis is that the transfer of these files causes a corruption of the TiVo box's database. The corruption seems to start small, but then ultimately affects all shows on the box, over time. It's almost like an illness spreading through the database.

    @bobfrank seems to be most advanced in experimenting with a remedy. (Unfortunately, it seems to need substantial time, many weeks or even into months, to see if a remedy is permanent.) Safest seems to be, clearing the shows off the box with a TiVo Clear and Delete Everything, and starting anew. My guessing is that moving affected shows off the box before the CD&E and then back after may re-infect the box. (IIRC, @bobfrank had that situation on one attempt at a fix.) Likewise, moving shows to the box from a PC again, with associated metadata files, may cause the issue again, if this is a metadata file-related issue (unknown if this only would apply to user-created or amended metadata files). In the absence of further info. as to what specifically is causing the issue, safest would seem to be, if transferring from a PC to the TiVo box, doing so without separate metadata files--unfortunately, that deletes some desired functionality, for example with grouping shows on the TiVo box or for shows/content being transferred where TiVo doesn't have show data or correct data (I have some old, transferred, recorded shows, recorded years ago by my Toshiba Series 2 TiVo box, where my Bolt TiVo box associates them with completely different show data, at random).

    There does seem to be a pattern here. I wish that a TiVo engineer could be looped in on this . . . .
     
  8. bobfrank

    bobfrank Active Member

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    That's the way it started for me. First, only certain programs on certain channels, then everything after a certain date, finally everything on the Tivo no matter when it was recorded.
     
  9. bobfrank

    bobfrank Active Member

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    Here's an update on my testing. I uploaded programs to my new Bolt, including some with meta date to go into folders. A little over a month later the problem reoccured. Then I copied everything off my Tivo (a new Bolt) did a clear and delete everything. I copied everything back to my otherwise perfectly find Roameo. Some of the uploads to the Roameo were with meta data to put into folders. The only thing allowed on the Bolt was programs recorded on the Bolt. Another month+ and the Roameo problem started again. The Bolt hasn't started showing any signs yet (where did I leave the wood to knock on?)

    I copied everything off the Roameo, did a clear and delete everything and copied the programs back to the Roameo. This time with no added meta data and nothing going into created folders. That experiment has only been going on for a week or two.

    It is starting to look like the transfer with meta data is a cause of the problem. Still undetermined whether the folder creation is part of the problem or not.
     
  10. Mikeguy

    Mikeguy Well-Known Member

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    And so now, I wonder if there is a benefit to get granular as to users with issues and what they specifically have done, as to the potential, specific cause. Specifically, I've been wondering if the issue is the mere fact of the separate metadata file and/or where it comes from (generated by MetaGenerator; or, from a basic template?); the fact of the editing of the file; and/or specific fields in the metadata file, perhaps as added/edited by users. Perhaps no as to the first 2 possibilities (wouldn't more people have said something?), but could there be something as to the 3rd? Could it (sadly) be user adoption of a TiVo-unknown, misc. number sequence in the metadata file so as to create a folder grouping on the TiVo box, as you note--could that unknown number be causing the TiVo box's database to throw a hissy fit?
     
  11. bobfrank

    bobfrank Active Member

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    Testing is extremely difficult as it seems to take more than a month for symptoms to start showing up. Even 2 months isn't unusual. Takes a very long time to test different scenarios.
     
  12. Mikeguy

    Mikeguy Well-Known Member

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    Absolutely (and you're to be commended for your patience in doing so).
     
  13. Robtom

    Robtom New Member

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    Mar 30, 2018
    In my case is simply a regular ota record on my roamio 1t do not play back. But when i stream this file with tivo stream on my tablet from my Roamio it's work!!
     
  14. Mikeguy

    Mikeguy Well-Known Member

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    Is that happening to you routinely with recordings you are making, or is this (hopefully) a one-off situation?
     
  15. bobfrank

    bobfrank Active Member

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    It's more desperation than patience. If I don't find the source of the problem I might be forced to use the cable company DVR (yuck!). I've have had at least one of every Tivo, except a Premiere, starting with the series 1. It would be very painful to leave Tivo.

    I would hate to be unable to upload videos to my Tivo. I prefer to copy my DVDs to the Tivo because of the playback control available with Tivo. But that would be better than losing the Tivo for regular TV.

    It is looking a little like it's the uploaded programs that are causing the problems, maybe with, maybe without the added meta data and or created folders.
     
  16. bobfrank

    bobfrank Active Member

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    If it's just one program you might just have a corrupted recording. If more and more recordings start showing the problem you might be in the same boat as I am.

    Have you been uploading video files from your computer to the Tivo? Have you been using added meta data? Have you been creating folders for your uploaded videos?
     
  17. jsquare

    jsquare New Member

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    Dec 23, 2002
    It's cheaper and better to buy an used Roamio and register with TiVo for a month or so, transfer the recordings to it, reset and deleted everything on the corrupted one, when ready move the recordings back to the original TiVo and cancel service on the backup unit. Luckily I have a working Roamio and a 3TB as backup, I'm doing that process right now, don't know how long it will take but it's the only way to make things right again, forget about TiVo customer service they are a bunch of morons.
     
  18. bobfrank

    bobfrank Active Member

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    I have a Roamio that was, and is, working just great except for this problem. After trying everything I could and getting some suggestions from the community here I bought a new Bolt and transferred everything to it.

    Unfortunately the Bolt started having the same problem, but not until the return period had passed. After doing a clear and delete everything on the Roamio I moved everything back. Then the Roamio started having the problem after 6 weeks or so.

    I couldn't buy and return a new Tivo ever couple of months. While I'm doing some testing to try and discover what is triggering the problem, I'm just moving programs to and from my computer. The leading candidate for the trigger right now is uploading programs with added meta data and maybe that coupled with creating folders.
     
  19. Mikeguy

    Mikeguy Well-Known Member

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    I would advise caution: it is possible that the issue is with shows originally transferred to the TiVo box from outside (see the above), and so transferring those shows to a different TiVo box could infect that box as well, and then transferring them back to the original box could re-infect that box.
     
    kpeters59 likes this.
  20. ClearToLand

    ClearToLand Old !*#$% Tinkerer!

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    Has @dlfl been looped in?

    MetaGenerator has been around for years. The first thought I usually have when I see a problem reported is "Hasn't this ever happened before?" And @dlfl might know.
     
    Mikeguy likes this.

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