Can't get program data plus iOS issue

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Background: I first discovered a couple of channels were listed in my guide as E feeds and my provider is airing W feeds. I emailed Margret and TiVo simply removed the two channels from my lineup rather than replacing with W. I then noticed that about 20 other channels were also listed as E.

I emailed Margret again and got the two back on my lineup, but no program info, simply "to be announced". Forced connection yielded nothing. I also note that that my iOS devices won't even show the two in the guide at all. Btw, another TiVo in the house has guide data for the two, but has the same problem with wrong feeds. So it seems that TiVo rather than fixing the whole problem, just dealt with my one TiVo somehow.

Could someone explain the mechanics of how this works? If I understood what was happening, maybe I could get TiVo to do what needs to be done.

 

Yeah, same provider. The other TiVo has the program info, but it's the E feed. It makes it really cumbersome to figure out when the program is coming down your wire and then either set a manual recording or figure out what program to schedule a recording for that will capture the real program you want. It's odd, the times shown are the are the PST times for when the program is airing in the east. So, if the program is on the air in the east beginning at 9pm, my guide (on my other tivo) will show it as 6pm.

So yeah, I guess they can "fix" the individual TiVo by removing a channel, but that seems about the extent of it.