Can't get Now Playing List/recordings from Tivo

Discussion in 'TiVo Home Media Features & TiVoToGo' started by Uncle_Steve, Jul 30, 2011.

  1. Uncle_Steve

    Uncle_Steve Member

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    Jul 23, 2004
    Sykesville,...
    I occasionally use kmttg to pull files off of my Tivo in order to
    (possibly) watch them later. You know the drill -- "I might watch this
    someday, but right now it's a waste of space..."

    In any event, I just recently went to pull some recordings onto my
    home NAS and kmttg failed with exit code 52. Well, okay; I then tried
    simply using https. I logged in, but the normal screen with the Now
    Playing List never appeared. Uh oh!

    So, I then tried using a Windows box with the Tivo desktop
    installed. It gave me soothing feedback along the lines of "Getting x
    of y recordings," but then reports "There was an error while
    attempting to retrieve data from the selected DVR." This happened
    approximately half way through the get.

    It's a TivoHD and the software version of the Tivo is 11.0k-01-2-652.

    Any ideas? (I have restarted the Tivo just in case.)
     
  2. unitron

    unitron Well-Known Member

    16,576
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    Apr 28, 2006
    semi-coastal NC
    Restart the TiVo (make sure you've gone into the phone and network settings menu on the TiVo and given it a static IP), restart all your computers, restart all of your network hardware (router/gateway, modem, etc.)

    Is all of the above necessary? More than likely not, but it's faster than figuring out which is and which isn't.


    Did I mention to assign your TiVo a static IP address?
     
  3. Aug 1, 2011 #3 of 34
    Uncle_Steve

    Uncle_Steve Member

    105
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    Jul 23, 2004
    Sykesville,...
    I've

    - deleted some of the recordings I didn't care about,

    - replaced the ethernet cable,

    - replaced the ethernet switch,

    - rebooted the router,

    - rebooted the tivo.

    All to no avail. Tivo desktop gets to "...41 of 148..." and after a few minutes of silence reports failure.

    Does anyone know a curl "incantation" which might show me exactly how far along the retrieval gets (or is that even possible?)?
     
  4. Aug 1, 2011 #4 of 34
    unitron

    unitron Well-Known Member

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    What model Tivo?
     
  5. Aug 1, 2011 #5 of 34
    Uncle_Steve

    Uncle_Steve Member

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    Jul 23, 2004
    Sykesville,...
    It is a TivoHD. TV and internet from Verizon FIOS.
     
  6. Aug 1, 2011 #6 of 34
    unitron

    unitron Well-Known Member

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    You said which model in your first post and I somehow didn't see it.

    It sounds like a network problem, so my first instinct is to suspect the TiVo's hard drive and power supply.:)

    While you're waiting for one or the other to fail, use TiVo Desktop to copy off whatever you care about that it'll let you copy off, and put a small fan where it can blow directly on your router.
     
  7. Aug 1, 2011 #7 of 34
    Uncle_Steve

    Uncle_Steve Member

    105
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    Jul 23, 2004
    Sykesville,...
    Alas, Tivo Desktop fails as well. It reports an error while retrieving the NPL. So I can't easily get anything that way either.

    I thought perhaps it was a bug in somebody's software. I've been playing with curl to try and see what's happening and noticed one of the last shows in the NPL to be successfully retrieved had a "'" in the title. I didn't care about the show. So I deleted it, but it didn't make any difference. Sigh!

    I can certainly replace the drive, but am reluctant to since everything else seems to be working fine.
     
  8. Aug 1, 2011 #8 of 34
    unitron

    unitron Well-Known Member

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    So is the TiVo itself working fine by itself?
     
  9. Aug 1, 2011 #9 of 34
    Uncle_Steve

    Uncle_Steve Member

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    Jul 23, 2004
    Sykesville,...
    Yes. I've not noticed any issues with the TiVo at all except when I've tried to get files off of it.
     
  10. unitron

    unitron Well-Known Member

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    Apr 28, 2006
    semi-coastal NC
    Apparently you've got gremlins in your network somewhere.

    Is whatever you've got that serves as a "cable modem" also your router, or do you have a separate unit, and if so, what make and model?

    What else is on your network?
     
  11. Uncle_Steve

    Uncle_Steve Member

    105
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    Jul 23, 2004
    Sykesville,...
    I suppose the rough equivalent of a cable modem is the optical termination unit. The ONT drops a WAN connection over CoAx to an ActionTec MI424WR router. From there I have an ethernet plant that makes some small businesses look primitive by comparison. I think my next step will be to hook the router, the Tivo, and a laptop together with nothing else connected and see what happens. But that's a job for tomorrow. Can you believe it? The family actually want to watch TV and use the internet?! Sheesh! :eek:
     
  12. unitron

    unitron Well-Known Member

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    <Bugs Bunny Voice>The noive of some people!</BBV>:)

    Suggest you temporarily disable any encryption as well, and disable the laptop's firewall to begin with, as well as any anti-virus software.

    You'll probably need for the TiVo to be connected to the Internet during the "giving it a fixed IP address" procedure, as it will want to test the network when you do that, and for it testing the network means trying to contact the mothership.
     
  13. Uncle_Steve

    Uncle_Steve Member

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    Jul 23, 2004
    Sykesville,...
    Tried the Tivo, laptop, and nothing else connected. No joy in Mudville; same behaviour.
     
  14. unitron

    unitron Well-Known Member

    16,576
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    semi-coastal NC
    Since you seem to be using the TiVo's RJ-45 jack, you could bypass the router (if your laptop has a jack and not just wireless), and also temporarily bypass any of that WEP or WPA stuff.

    Or, you could try hooking up a wireless adapter to the TiVo's USB and see if the TiVo's Ethernet port has died.

    But first try pinging the TiVo (while still using it's RJ-45 jack) to see if it can be seen on the net at all.
     
  15. Uncle_Steve

    Uncle_Steve Member

    105
    0
    Jul 23, 2004
    Sykesville,...
    I definitely have connectivity. Tivo desktop reports "...91 of 155..." before it stops responding and complains. I can browse to the unencrypted web page and get the happy "Congratulations! You’ve successfully connected your TiVo® box to your home network, enabling a number of exciting new Home Media features: " message. My guess is this the Tivo failing in some fashion. If only I could see the logs on the Tivo!

    Well, I'll cogitate on this a bit and see what I can come up with. 1TB drives aren't that expensive. I could just try replacing the current drive.
     
  16. unitron

    unitron Well-Known Member

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    Consult the drive upgrade sticky

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=370784

    and see which models are or are not recommended for your model TiVo, and whether you'll need to run wdidle3 or not.

    Know in advance whether you're getting an "advanced format" drive or not.

    I think the jury is still out on whether they work without problems in which TiVo.
     
  17. lrhorer

    lrhorer Active Member

    6,933
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    Aug 31, 2003
    San...
    Well, there is a way...

    dd_rescue is your friend.

    In the mean time, have you tried the kickstart tests? This sounds like a software issue.
     
  18. Uncle_Steve

    Uncle_Steve Member

    105
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    Jul 23, 2004
    Sykesville,...
    I either didn't know about or forgot the kickstart tests. I'm not sure which is worse. In any event, I have it running the SMART tests now, and think I'll then do the "fsck". I'm not a huge believer in SMART except when it predicts failure.

    Thanks very much; a most excellent idea!
     
  19. Uncle_Steve

    Uncle_Steve Member

    105
    0
    Jul 23, 2004
    Sykesville,...
    I ran a "54" (everything but the offline test), and a "57". Alas, Tivo Desktop still gets part way through the retrieval of the NPL and barfs.

    I'm out of ideas.
     
  20. unitron

    unitron Well-Known Member

    16,576
    41
    Apr 28, 2006
    semi-coastal NC
    54 is strictly a hardware test.

    57 and 58 are designed to see if your TiVo software is screwed up.

    Try 58, just in case.
     

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