cannt connect please help

Discussion in 'TiVo Help Center' started by jwauto, Aug 21, 2002.

  1. ccwf

    ccwf 国際化 Member

    8,634
    0
    Dec 29, 2001
    Malibu
    I assume you have tried turning off the line availability detection?

    Don't despair: there are a number of workarounds, including an external modem, modem repair kits, repair services, PPP over serial, and network cards (TurboNET, CacheCARD, AirNET). I generally recommend an external modem since you can find external 28.8kbps modems for about $15 (although these are getting scarce) and 56kbps external modems starting at about $30.
     
  2. dbranco

    dbranco Active Member

    775
    57
    Nov 20, 2003
    NH
    I got a message on my TiVo this morning that says that the dial-in number that I have been using is no longer in service (and to set up a different dial-in number thru Msgs & Setup). Unfortunately, there is a catch-22 here - it needs to use the *current ly-set dial-in number* to dial in and get a new number!!

    So that I can follow ccwf's excellent suggestion above, could someone possibly provide some dial-in number(s) for me to try? I am located in Massachusetts in the 978 area code (Lowell). Other towns that are local to me are Billerica, Dracut, Methuen, Chelmsford, and Westford. If someone could possibly provide dial-in number(s) for any of those towns, I would MUCH appreciate it!

    An 800-number would be sufficient as well.

    Thanks so much,
    Deb
     
  3. dbranco

    dbranco Active Member

    775
    57
    Nov 20, 2003
    NH
  4. zigmo

    zigmo New Member

    30
    0
    Dec 23, 2004
    Rockaway,...
    You can get a list of dial-up numbers here --> http://www3.tivo.com/tivo-misc/popfinder.do

    Good luck
     
  5. hitchmag

    hitchmag New Member

    2
    0
    Sep 12, 2005
    I have two Series 2 TiVos. Beginning Aug. 31, they both stopped successfully connecting to the service at night. This day happened to coincide with my upgrading our DSL service with SBC to DSL Pro (which both TiVo and SBC say shouldn't matter).

    Yet after downgrading the DSL Pro back to DSL plain (Sept. 8), one of the TiVos was able to start making calls again.

    But the other one has not. I have followed all the tips on the TiVo site and this forum, and spent about an hour on the phone with TiVo support. They left me with "try a shorter phone cord," but that has not worked either. Yes, DSL filters are installed on the phone lines and have been for a solid year.

    I would assume the modem is dead, except that the TiVo *will* connect successfully to get access numbers. It's just in trying to connect to either of the two access numbers (I'm in Oklahoma City) that it fails every time.

    Thoughts/suggestions? A TiVo friend here in OKC also reported having sporadic connection problems, but nearly two weeks of failed connections is far from sporadic. Thanks!
     
  6. brenrher

    brenrher Registered? Really?

    318
    0
    Nov 22, 2003
    Manchester...
    This past week and a half is my turn with this issue. Actually the first problem I have had with my TiVO Series 2 ever. After two years plus, my TiVO stopped dialing out. Failed. Line unavailable. I have tried every fix suggested in this thread. I know it's not the modem, not the number, not my telephone lines, not the phone company, etc. Urghhhh! Guess I have to go wireless....
     
  7. hitchmag

    hitchmag New Member

    2
    0
    Sep 12, 2005
    Since I posted this problem, my original TiVo has made a grand total of one successful call, on the day it was to run out of programming info. Now it's back to unsuccessful. I even replaced the phone in our house, thinking maybe it was a noise interference issue. No go. I give up.
     
  8. TheMagicSponge

    TheMagicSponge New Member

    2
    0
    Nov 9, 2005
    Long Island, NY
    Alright, same problem as many of you but the proffered solution isn't working.

    Had my system for years w/ lifetime subscription - just stopped calling out end of october. Tried all of the fixes from above, including plugging in when TiVo is "dialing," nothing has worked. Some observations that I hope mean something to the rest of you:

    1) As soon as I plug the phone line into Tivo, it picks up the phone - regardless of whether there is a call being made or not. All attached phones say "line in use" etc.

    2) When I plug the phone line into Tivo (and listen on a phone receiver) the dial tone volume immediately cuts in half and then slowly seems to fade.

    3) When I initially was dealing with this problem, I had a dial in number - now that is gone too, and I obviously cannot call out to get one (nor can I find the "dial custom number" option that you all speak of).

    Any thoughts? Should I just send it in for fix (weaknees has fixed it before) or can I take care of this myself?
     
  9. TheMagicSponge

    TheMagicSponge New Member

    2
    0
    Nov 9, 2005
    Long Island, NY
    Some additional thoughts:

    -I just switched phone companies, and now appear to have caller ID (same hones, but now people's names are actually showing up when they call). Can this have any effect?

    -Problem seems to be that Tivo modem is picking up phone line, but then not dialing - never hear it dial out, only dial tone until error message.
     
  10. brenrher

    brenrher Registered? Really?

    318
    0
    Nov 22, 2003
    Manchester...
    So since the last post, I went wireless and it worked immediately and just fine! Then we bought another house and I thought...this will be problematic. Hard wired was, wireless was not. So my thought is the modem is kaput. As long as wireless continues to work.....
     
  11. af4ia

    af4ia New Member

    2
    0
    Dec 30, 2005
    Slightly different problem - I have a DSL line from BellSouth with a DSL filter. My new TiVo cannot connect unless I first pick up a phone (thereby initiating the dial tone) before TiVo dials. TiVo service recommended I return the unit because they suspected a bad modem, but the replacement unit does exactly the same thing. My phone settings ignore dial tone and availability, set "*70," for call waiting.
     
  12. ccwf

    ccwf 国際化 Member

    8,634
    0
    Dec 29, 2001
    Malibu
    Have you tried adding pauses to the start of your dial string to make the DVR wait between the time it picks up the line and the time it starts dialing digits?
     
  13. af4ia

    af4ia New Member

    2
    0
    Dec 30, 2005
    Great idea to add pauses before the call waiting and local phone string, but that didn't work either. The work-around of picking up a phone when "dialing" appears continues to work, but is a large bother.
     
  14. ccwf

    ccwf 国際化 Member

    8,634
    0
    Dec 29, 2001
    Malibu
    OK. It's possible you might have the opposite timing problem. Unfortunately, I forget the workaround for that. Perhaps someone else remembers.

    The other possibility that comes to mind is a voltage problem. If you have a multimeter or a friend/neighbor with one, try measuring the voltage in the wires to your phone jack used by the TiVo DVR to see if they are proper. Telephone miswiring is a too frequent problem (the telephone wiring in my new house was totally botched), and the TiVo DVR modems can be sensitive to such issues.

    Of course, since you have DSL, you could just network your TiVo DVR and not use the phone jack at all.
     
  15. Lab4man

    Lab4man New Member

    1
    0
    Jan 5, 2006
    I too had problems dialing in October, I got the phone busy error. I went through everything listed above and the only thing that worked was entering the entire dial in number into the prefix field. It seemed to work....until I got my latest phone bill with 252 calls to the number a $0.06 each.
     

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