cannt connect please help

Discussion in 'TiVo Help Center' started by jwauto, Aug 21, 2002.

  1. zigmo

    zigmo New Member

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    Dec 23, 2004
    Rockaway,...
    No - I didn't repeat the guided setup. I read about the problems that could happen if you already can't dial in.
    Thanks for the custom dial prefix suggestion. I'll try that and see what happens.
    Now's the time for a Christmas Miracle!
     
  2. zigmo

    zigmo New Member

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    Dec 23, 2004
    Rockaway,...
    Well, I tried setting another dial-in number as a prefix and while it did dial in, it still didn't work. Just to be sure, I tried a few different numbers, but no luck on any of them.
    On a suggestion from a friend, I put a new surge supressor on the TiVo and ran the phone line through it, but that didn't work either.
    Barring any other suggestions, I fear I may have to call Phillips and cough up the $20.
     
  3. jfrank100

    jfrank100 New Member

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    Apr 1, 2002
    Philadelphia...
    For the record, I have posted to this thread in the past with the same problem everyone else is having. It was suggested to me (as you can go back and read) that the modem may be failing.

    I really disagree with that assesment. I think there is a software problem or some kind of PROM/EPROM problem that could be causing the issue. My problem started back in August, and still exists. In that 4 month period, the modem has not died. It just gives the busy message. My analysis is that the modem is picking up the phone line too early, on the "Initializing" status, instead of on the "Dialing" status. By the time the unit goes through housekeeping, the phone line has been picked up for too long and the call fails. Some people get the 'Doo-doo-doo - please hang up and try' and others don't. The issues is still the same. The modem picked up the phone line to eary and held it too long without dialing.

    For 4 months I have been connecting successfully using Monkey69's solution of keeping the phone line unplugged, making the call manually, and when I see the status switch to "Housekeeping", I plug in the phone line. Within 10 seconds the status changes to "Dialing" and everything works fine, and the call completes. When it hangs up, I reach around and unplug the phone line again until the next time I remember to dial in.

    Good luck with your system.
     
  4. zigmo

    zigmo New Member

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    Dec 23, 2004
    Rockaway,...
    Well, I coughed up the $20 and Phillips pretty much confirmed that my modem is working. They've suggested a location test (ie - take it to someone else's house) which I will do.
    I harranged my phone provider (optimum voice) and they reluctantly confirmed that they don't support analog phone connection devices (TiVo series one and my fax machine, for example). The fact that it worked for 8 months previously they attributed to my good luck.
    I'm going to have their technicians attempt to find out why my lines used to work, but in the meantime it has been suggested that I purchase an analog-digital converter dongle for my phone jack as that might help. So, that's my next step in the odyssey to revive my TiVo.
     
  5. epcohen

    epcohen New Member

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    Dec 27, 2004
    North Jersey
    Zigmo- I am from NJ, have OptiumVoice (Voice over IP) and experiencing the same problem. I have gone over 6 months with no problems up until this month. It has been over two weeks since my last call and my TIVO is dead (not really, I just can't use it). After reading your post I went right to Radio Shack to pick up the analog-digital converter for $10. I wish I could tell you it work, but it didn't. I then called OptiumVoice and they told me there have been numerous complaints from OptiumVoice/TIVO customers and started an investigation. They said they can't do much for me and suggested that I call TIVO. I called TIVO and waited 45 minutes for a CS representative. They say that the OptiumVoice must have widened the bandwidth which is not preventing the analog TIVO system to communicate over my digital phone service to my TIVO unit. Their only suggestion is to upgrade to a series 2 unit. I really don't know what to do now. All I can do is hope that OptiumVoice has a solution because the guy I spoke to said they might have to enable a prefix of some sort. Anything you find out please let me know ASAP because I don't know how long I can be without the unit functioning. I unfortunately am stuck in Guide Setup because I thought I had to get another number.
     
  6. zigmo

    zigmo New Member

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    Dec 23, 2004
    Rockaway,...
    Thanks for letting me know about the Analog-Digital converter. I hadn't had time to pick one up yet - now I won't bother.
    It's frustrating, because, as you know, everything *did* work until recently. I can hear TiVo dialing up and the POP responding, but there's just a little something missing on the line that I guess it needs to connect.
    You'll be happy to know that I've been bugging OptimumVoice (I also have phone drop-off issues) about this. I even went so far as to demand they restore my service to the level it was a month ago. When they said they couldn't, I told them to consult their change logs and put everything back the way it was. I knew they wouldn't, but It was fun to say.
    Needless to say, I escalated the problem and I'm having another technician come over tomorrow to try to fix the problem they insist they won't support. I'll keep you updated.
     
  7. seanh

    seanh New Member

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    Dec 30, 2004
    Hi everyone,

    I just got my series 1 TiVo, and I'm having the same problems as everybody else. One difference, though, is that when I pick up the phone to listen in on the TiVo dialing in, I can hear the dialing and the dial tone, etc, but I also hear a horrendous static-type noise. Is that normal for a TiVo?

    I've checked the code and the jack, and it's not coming from either of those pieces.

    Thanks,

    Sean
     
  8. seanh

    seanh New Member

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    Dec 30, 2004
    Cord. I checked the cord. Not the code. Doh.
     
  9. jebaad

    jebaad New Member

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    Jan 4, 2005
    Rockaway. NJ
    I too live in Rockaway NJ and started having the same problem with the phone connection on 12/16/04. Nothing's changed in my setup and I'm been using the TIVO for 4+ years here. Tried all the fixed that were suggected in this thread and nothing works. Any other ideas?
     
  10. ccwf

    ccwf 国際化 Member

    8,634
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    Dec 29, 2001
    Malibu
    Posters have reported various phone problems in this thread, so what symptoms are you seeing, specifically?
     
  11. seanh

    seanh New Member

    3
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    Dec 30, 2004
    Actually, I was able to work around it by apply a version of a solution I read on here--the "don't plug the line in" one.

    I've timed it so that I know when it's about to pick up the line to make the call. If I come onto the line on another phone before it picks up and dials, all is well. If I miss it, even by half a second, I pick up and hear terrible static and noise--not normal modem noise, mind you.

    Anyway, that's how I'll have to get around it until I can work on getting it onto a network.

    The symptoms I've been seeing are the same as everybody else has reported here--error messages saying no dial tone, no connection, etc. Either plugging the phone line in or picking up the phone just before dialing seem to prevent the problem. This happens on the 2 setup calls and on regular update calls.

    I know that my TiVo (1st gen) was a refurb, but I don't know what was and wasn't touched. I just received it for Xmas and set it up last week.

    Sean
     
  12. zigmo

    zigmo New Member

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    Dec 23, 2004
    Rockaway,...
    In diagnosing other phone problems I had a long talk with the technicians and the confirmed that Cablevision received far more phone customers than they expected. That's why our bandwidth sucks and our series 1 Tivo's stopped working.
    I eventually gave up and got a series 2 - though even that had some trouble dialing in. It eventually worked and now I use that.
    My old series 1 is destined for hackdom.
     
  13. cmccallion

    cmccallion New Member

    3
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    Jan 5, 2005
    Bergen...
    I live in Northern NJ and have Optimum Voice and experienced the same thing last month (December 04). My Series-1 Tivo had been dialing in successfully for months using my Optimum Voice service, but since December, I get the "Failed. Can't connect" error message. I tried all of the fixes and thought my modem had died, so I ordered an external one from weaknees, but that did not work either. It must have to do with a bandwidth change on Cablevision's end. I will try pestering them for a solution. Please post if anyone finds a solution.
     
  14. jebaad

    jebaad New Member

    2
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    Jan 4, 2005
    Rockaway. NJ
    I too live in northern NJ, Rockaway. I had the same problem starting around 12/6/04. Figured out that when I took the TV over to my neighbors that I could connect to no problem so I figured the Tivo was OK. Got the phone company out 3 times and on the third visit the guy suggested that we disconnect some of the wires on the Tivo everything but the coxial out to the TV. Well it work, connected right up. So started plugging things in one by one and testing. Turns out the cable in was the problem. If I disconnect the cable in I can make the phone call and then reconnect the cable. This is a Series one Sony 2000 box.
     
  15. zigmo

    zigmo New Member

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    Dec 23, 2004
    Rockaway,...
    So the Coaxial in to the TiVo was causing the problems?
    That is bizarre.
    Well, I still have my Series 1 - I guess I'll hook it up to another TV and try that.
     
  16. thurman

    thurman New Member

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    Jun 3, 2005
    has tivo made any changes to make this work...has anybody had any luck in using tivo with optimum voice ?
     
  17. zigmo

    zigmo New Member

    30
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    Dec 23, 2004
    Rockaway,...
    Not that I know of. I wound up upgrading to a series2.
    My Optimum Voice has been better so it might work now.
     
  18. mec1991

    mec1991 Cranky old coot

    659
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    Nov 5, 2004
    Back home...
    Amazing...

    4 new posters in this one thread whose user ID begins with the letter "j"

    jwauto
    jtobin
    jfrank100
    jebaad

    No point really, just strikes me as odd...
     
  19. cartb

    cartb New Member

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    May 13, 2002
    to all that posted fixes for the "modem" problem
    the workaround sux but at least i got connectivity again
    still don't understand how it worked in previous home but not in this one
     
  20. azucker

    azucker New Member

    2
    0
    Jul 23, 2005
    I went on vacation and returned to my Series 1 Phillips receiver not being able to call out. I tried all the troubleshooting tips and still get a Failed Line Unavailable prompt. The line is good and I have tried everything.

    Does anyone have any fixes for this. I paid lifetime a long time ago and don't want to start from scratch.

    Thanks
     

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