cannot complete initial setup on Tivo Mini

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I purchased a new Tivo Mini VOX and am having trouble with the initial setup. I have a new Tivo Bolt OTA that is working very well with my antenna. It is attached to router with Ethernet. I am trying to setup the Tivo Mini with Ethernet to the same router.

I get into an endless loop between two screens in the setup process. No error code. I have spent 5 hours on phone with Tivo and they have sent me two replacement Minis over the last month. All have had similar results. Tivo finally told me that it has to be router or ISP.

I spent an hour with COX and was told that they do not block any ports and I have no blocked IP addresses. I have Netgear R4600 router with no security blocks. I can see both the OTA and Mini from my router admin software. They have IP addresses appear to be working fine.

Does anyone have any ideas on why I cannot complete the initial setup for my Minis? I have posted a similar question with Netgear community but no responses.

 

Thanks to all who have responded. Here are some comments back:

- There is no error code. I cannot get far enough to initiate service connections.
- I started this project with a Moca connection. Tivo Bolt OTA does not have Moca capability so I purchased a Tivo Moca adapter and connected it to router and cable the way that support suggested. Did not work. Support suggested that I go to Ethernet connection so I purchased a 50 foot cat5 cable.
- when I login to my router, both the OTA and Mini have valid IP addresses and appear to be working fine.

I think it still comes down to my ISP and router. I am going to travel to my vacation home this weekend and will take my Mini and a bran new Tivo Bolt OTA with me. I will try to setup Mini on different router and ISP, and report back my findings. BTW, I have also activated my 2nd Tivo Bolt OTA at my primary residence and the Mini could not connect with it either. If it all works at my vacation home, I think it is time for a new router as one responder suggested.

thanks,
Larry