The details, First time activation on a S2 unit with the 12.95 package on July 22, 2011. I called on 8/3 to cancel and was talked into upgrading to premier with 6 mon. free hulu plus. paid 199.00 via credit card for legacy pricing to keep my 12.95 pricing and got new Premier a few days later. Disappointed with my internet connection and want to cancel within the 30 day period. What is the best way to go about it since I hear TiVo has horrible customer service? How do I ensure I get my 199.00 back and they allow me to cancel? My account showed 30 day money back guarantee pricing under the payment plan upon orig. activation of tivo but now with the premier it shows "call customer service to change your payment plan" I also was upset my unit didn't come with the free hulu plus for 6 months, they told me I was misinformed and after much arguring with them and wanting to cancel on the spot, they put notes in my account to extend my 30 days and let me cancel as late as Sept. 5 but I want to cancel within my period to ensure they have no loopholes to get out of... PLEASE HELP... I can't afford NOT to get my 200.00 back and be jacked around like I have heard they do.