Cancel My Order

Discussion in 'TiVo Help Center' started by Claribel60, Sep 15, 2007.

  1. Claribel60

    Claribel60 New Member

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    Sep 15, 2007
    Hello everyone! I tried to find if anyone has asked this, but so far I haven't found anything. So if it has been asked, I apologize. Around 2:30 (9/15) I ordered 2 tivo's online. I didn't receive an order confirmation and received an error message on the website. So I ordered again and then found in my email box that I had two orders of TIVO. So I called TIVO and was told that my second order would be cancelled and my money would be given back, if there were any problems that I had to speak with my credit card company. Ok, so then I decide that I don't want the TIVO service at all and I called about an hour later asking to cancel the remaining order. The representative told me it was too late, that there is a 15 minute grace period and now I have to wait until I receive the units. He said not to open them and gave me a case number and that I should call back when I received the units. He said that even refusing the boxes wouldn't be helpful. Does anyone know if I refuse the boxes if I will not have to pay return shipping and I will get my money back? Does the 30 day money back guarantee work in this situation? Anyone know how much return shipping would be? Or should I call my credit card and cancel the payment. This all happened about an hour ago anyway.
    Thanks to all that help!
     
  2. jrm01

    jrm01 New Member

    2,619
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    Oct 17, 2003
    Pittsburgh
    Call your credit card company and cancel the payment. Then refuse the delivery (hopefully you're home when it comes).
     
  3. stevel

    stevel Dumb Blond TCF Club

    37,396
    8,456
    Aug 23, 2000
    Nashua, NH
    Don't call your credit card company to "cancel" the payment - work this through TiVo. Yes, it's a pain. You placed a valid order and it's not cancellable, apparently. I also do not recommend refusing delivery as there's no guarantee that you'll be credited.

    Shipping a TiVo is about $15. Perhaps TiVo will send you a prepaid label, so follow their advice and wait for delivery.

    Why did you decide against the TiVo service?
     
  4. Claribel60

    Claribel60 New Member

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    Sep 15, 2007
    I wanted to get Tivo because I had just bought cable. I got a free upgrade to a cable box with a dvr. I had already ordered the Tivo by then. The cable has already been paid for and now I won't have any use for the tivo. I had just completed the order an hour before I called to cancel-I thought I had enough time to cancel the order. Also, the boxes won't be shipped until the next business day so I thought I still had time. Now I have a feeling that I am going to wind up with having to pay for return shipping-ugh!
     
  5. stevel

    stevel Dumb Blond TCF Club

    37,396
    8,456
    Aug 23, 2000
    Nashua, NH
    In most cases, once the order has been sent to the warehouse for shipping you can't cancel it (Amazon tells you this, for example.)
     
  6. mojotwo

    mojotwo New Member

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    Jul 25, 2007
    I ordered a Tivo HD from Tivo and I returned it to them. I emailed me a UPS return label and it did not cost me anything to return it.
     
  7. litkaj

    litkaj Member

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    Jun 5, 2007
    Exton, PA
    This is a real jerk-ish way to act. Most merchant accounts fine the retailer for refused payments (anywhere from $20-50 per incident) and that's a charge they end up eating. Anyone who does this to the company I work for gets banned for life.

    To the OP: Accept the packages you ordered and then contact TiVo for a RMA number on the second box. If you don't act like the above poster suggested then they are likely to waive any fees normally associated with a return since this seems like an honest mistake. You will, of course, have to pay for the shipping to return the second item (unless the TiVo CSR is in a REAL good mood) as, again, this was your mistake.
     
  8. aztivo

    aztivo Member

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    Feb 23, 2005
    AZ
    If you have used tivo before you may want to keep you tivos as the VAST majority of cable co. dvrs do not give you what you are looking for, also you have 30 days you may want to compare the cable co. dvr and the tivo
     
  9. restart88

    restart88 New Member

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    Mar 9, 2002
    St....
    One point everybody is missing here is the OP ordered 2 Tivos but as I understand it only got 1 DVR from cableco. So you are still one tuner short.

    I'm not sure how the "2008" change affects cable since I have DBS and glance over those threads but if I understand correctly Comcast in Chicago is/ has switched something or the other and you too might need a box anyway before long, as opposed to using the TV's tuner.

    Now for example I have a Dish 508 which is a fee free DVR for my Dish programming but I instead choose to have it connected to a Tivo because of the things a plain DVR cannot do, not to mention streaming my music from my PC, Unbox downloads, and Live 365, and the weekly CNET reviews to name some. I've thought about saving the $7 a month for the 2nd unit and just use the 508 but I would miss the other features too much. :)
     

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