Hello everyone! I tried to find if anyone has asked this, but so far I haven't found anything. So if it has been asked, I apologize. Around 2:30 (9/15) I ordered 2 tivo's online. I didn't receive an order confirmation and received an error message on the website. So I ordered again and then found in my email box that I had two orders of TIVO. So I called TIVO and was told that my second order would be cancelled and my money would be given back, if there were any problems that I had to speak with my credit card company. Ok, so then I decide that I don't want the TIVO service at all and I called about an hour later asking to cancel the remaining order. The representative told me it was too late, that there is a 15 minute grace period and now I have to wait until I receive the units. He said not to open them and gave me a case number and that I should call back when I received the units. He said that even refusing the boxes wouldn't be helpful. Does anyone know if I refuse the boxes if I will not have to pay return shipping and I will get my money back? Does the 30 day money back guarantee work in this situation? Anyone know how much return shipping would be? Or should I call my credit card and cancel the payment. This all happened about an hour ago anyway. Thanks to all that help!