Can Your TiVo Tune to Cox Channels in the 1000s?

Discussion in 'TiVo Coffee House - TiVo Discussion' started by DaveLessnau, Mar 31, 2011.

If you have Cox with channels in the 1000s, can you tune to them?

  1. Yes

    84.0%
  2. No

    16.0%
  1. DaveLessnau

    DaveLessnau Love My TiVo!

    1,341
    2
    Nov 10, 2000
    USA
    I've seen a few posts about the upcoming change in Cox's lineup (moving their HD channels into the 1000s). But, I'm unsure if anyone with a TiVo can actually tune in any content on those channels (all I get is a blank screen with the message "channel unavailable"). If you have Cox and they've already moved (or copied) their HD channels into the 1000s range, can you tune them in? If you can, could you leave a comment about anything you had to do to get it to work?
     
  2. CharlieC

    CharlieC Member

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    Nov 23, 2006
    Cleveland, Ohio
    Not sure where you are located but I'm in Cleveland. A few months ago, Cox Cleveland moved all their HD channels to above 1000 to align the secondry digits with the SD channels (i.e. ESPN went from 725 to 1025 to align with ESPN SD on 25). They did this for THEIR set top boxes with the initial intent that the TIVO channel lineup was NOT to change. Somewhere along the line either Cox, TIVO or both got their signals messed up. You still had to tune to the 700 series to see the content but the program lineup showed up in the 1000 series - and their was NO video in the 1000s. After about a week of public and private rants, Cox and TIVO resolved the situation.

    Than about 2 weeks ago, Cox had TIVO move all their HD channels to align with what was being provided on Cox set top boxes. Now the 700 series have disappeared and all the content is shown in the 1000s. Program guide shows the proper 1000 series descriptions. Only exception is several HD channels lack programming information (such as TruTV) - this shows as TO BE ANNOUNCED.

    Could be whereever you are the same thing is happening. My suggestion - complain to both Cox and TIVO.
     
  3. Apr 1, 2011 #3 of 17
    DaveLessnau

    DaveLessnau Love My TiVo!

    1,341
    2
    Nov 10, 2000
    USA
    I've let both Cox and TiVo know about the problem. Cox says to trust them and they're sure the problem will get resolved before the channels are solely available in the 1000s (May 26, here in the Gulfcoast region). TiVo says that it looks like Cox has the matter in hand. It's been 3 weeks now, and, even though I've got guide data, I still get "channel unavailable" on those channels. Following up with Cox is impossible (if major corporation "customer service" had existed in this form while Turing was alive, there wouldn't be anything called the "Turing Test" since there appears to be no difference between the "humans" in customer service and a failed AI).

    Anyway, since 2/3 of the responses to the poll show that TiVos CAN tune to those channels in the 1000s (I'm assuming my TiVo HD XL is in the capable camp), it looks like it's a local Cox problem. But, I still don't have a warm fuzzy about this.
     
  4. Apr 1, 2011 #4 of 17
    jshore

    jshore Member

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    Aug 17, 2003
    Here in Phoenix, Cox Arizona is changing the HD channels to the 1000s, just like in Cleveland, I assume. For now, still have HD channels in the 700s, too... and the 1000's ones show up and after about a week, program guide info is there too... but i've noticed that many of the channels have correct guide info on the 700s HD version, but the 1000s HD version would be off. For example, Comedy Central last night showed "Futurama" correctly in guide for channel 51 and 751, but 1051 had wrong program info.... noticed this for at least 5-10 channels... does this eventually get cleared up? Also, do season passes migrate to the new channels once the 700s go away? Or do i need to manually change?
     
  5. Apr 1, 2011 #5 of 17
    Ennui

    Ennui San Diego

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    Sep 2, 2008
    I tune channels in the 1300's and above. The guide shows channels up to 2798 but I the highest I can get is Hallmark Movie Channel HD on 1788.
     
  6. Apr 1, 2011 #6 of 17
    Johncv

    Johncv Well-Known Member

    1,874
    72
    Jun 11, 2002
    Chula Vista, CA
    Cox San Diego is also testing the channels. Yes, the season pass will move to the new channel, however if Cox move the channel back to old 700 channel the season pass will NOT be changed. You will need to manual change the season pass. This happen to the SyFy channel. Cox had it set to 1063 and remove 763 for about a week. For some reason Cox restore 763 and pull the signal from 1063. Had to cancel all my SyFy season pass and restore them to the old channel. My advice is to keep your season pass set to the 700 channel until Cox get this mess clear up.
     
  7. terrible_towel

    terrible_towel New Member

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    Oct 2, 2007
    Today, without any notice to me, COX moved all the HD channels to above 1000. My TiVo HD can tune to all them, but there is no guide data. Ane they didn't leave the old ones in place for a while either. Now, where all the HD channels used to be is just a blue screen telling where to go...

    But what about all my season passes and recordings already scheduled ?
    I have a feeling this is going to be very disruptive for a while.

    Any ideas if the SP's will fix themselves to the new channels ? I guess the first question is when will the guide data come ? I've forces a couple of connections, but it didn't change anything.
    :mad:
     
  8. tivowiz

    tivowiz Member

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    Aug 3, 2002

    Hey towel (it's unixdude). I've submitted the issue to Tivo, in the hopes that they will update the program data soon. I hope to hear back from them tomorrow. If you haven't done so, it wouldn't hurt to have another issue submitted to them.

    Crap - my Tivo just recorded about 4 hours of the pretty blue screen telling me "where to go". I'm thinking of going to DirecTV or Dish :) Not really, I don't see this as Cox's fault, pretty sure that Tivo was notified at least a month ago about the upcoming change.
     
  9. DaveLessnau

    DaveLessnau Love My TiVo!

    1,341
    2
    Nov 10, 2000
    USA
    I'd guess that once you get guide data your Season Passes and Wishlists should change over just fine (make sure you go to Channels You Receive and remove the old channels and add the new ones).

    When I started this thread about six weeks ago, I couldn't receive the new channels (yet, I had guide data). A couple of weeks ago, I noticed that I was actually getting the new channels. I waited a while to make sure they were stable and then removed the old channels and added the new ones (I did that on Monday (four days ago)). My SPs and Wishlists adjusted themselves to record from the proper, new channels. But, oddly, those changes don't register in the To Do List (that still shows the old channels). I've gotten new guide data (repeatedly), edited some of the SPs/Wishlists, changed the order of things in the Season Pass Manager (to force a rebuild of the To Do List), and rebooted. The To Do List still shows the old channels. Doing a View Upcoming on those entries shows the proper channels as being set to record, though -- and they do record from those new channels. Suggestions also record from the proper channels.

    Anyway, once you get guide data (and make sure your proper channels are selected in Channels You Receive), I'd guess that you'll be fine.
     
  10. aristoBrat

    aristoBrat Well-Known Member

    1,110
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    Dec 30, 2002
    Va Beach, VA
    x2. Irritated at the lack of notice on their part for our region. Grrr

    Update: I also opened a support call about no guide data:

    TiVoRep: Okay, I can certainly assist you with this. Your cable provider has changed the lineup. We first had this reported on the 17th. I went ahead and associated your case with it.

    TiVoRep: It should be resolved in about 5 business days. I apologize for the inconvenience.
     
  11. kb6183

    kb6183 New Member

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    Oct 24, 2010
    Well, at least I'm not alone. 5 days isn't that bad :(

    The wife was watching a local HD channel last night when it just stopped. The cox dvr wouldn't even tune to the 10xx channel without a reboot. I so loathe cox cable.
     
  12. tivowiz

    tivowiz Member

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    Aug 3, 2002
    To be fair, Cox did notify it's customers at least 30 days before the switchover. According to a Cox rep, they also notified the 'networks' (like Tivo) as well.

    I filed a ticket online with Tivo and am getting nowhere, they can't seem to understand. I'm beginning to loathe both Cox & Tivo...

    5 days to fix this is a long time, if you ask me.

    The biggest thing with Cox doing it now is that many shows are reaching the end of season, they could have waited a few weeks and summer re-runs would be playing...
     
  13. aristoBrat

    aristoBrat Well-Known Member

    1,110
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    Dec 30, 2002
    Va Beach, VA
    Not in a manner consistent with their last change (SDV), IMO. I received no less than three separate snail-mails from them specifically addressing the SDV implementation. Apparently the notification for this change was something printed on the billing statement, and an email. I didn't receive an email, and I'm setup for automatic billing, so unless I go online and generate my statement to be downloaded, I don't see those (And why would I do that? The amount they bill me hasn't changed in the last umpteen months.)

    What irks me the most is the timing -- when many popular prime-time shows are doing their season finales is not the best time to make a change like this. That, and not leaving the 700-channels on during the transition, like most other markets.
     
  14. tivowiz

    tivowiz Member

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    Aug 3, 2002
    I agree aristoBrat, I had forgotten about all the snailmail I got about the SDV switchover, that would have been nice. Leaving the 700-channels on would have been great - maybe with a little banner overlaid across the bottom periodically indicating the switchover...
    If anything, it may help me get my wife off of the Tivo, and, help in my quest to cut the cord, got OTA & internet for everything (my Grail, so to speak)...
     
  15. tivowiz

    tivowiz Member

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    Aug 3, 2002
    I heard back from Tivo support finally, after a bit of back & forth, my request finally got passed to a "Lineup Specialist". They indicated that it should be resolved in 24-48 hours, there will be a message on the Tivo indicating that a lineup change has occurred once it's complete.
     
  16. aristoBrat

    aristoBrat Well-Known Member

    1,110
    32
    Dec 30, 2002
    Va Beach, VA
    Awesome, thanks for the follow-up! :up:

    I ran with two Series 3 TiVos + OTA for about 1.5 years and it was awesome. OTA locals (which have 95% of what gets recorded in my house) came in crystal clear. Roommates threatened to mutiny if I didn't get cable for the last season of Battlestar Galactica, and I haven't been able to get rid of it since. :rolleyes: :D
     
  17. DaveLessnau

    DaveLessnau Love My TiVo!

    1,341
    2
    Nov 10, 2000
    USA
    I don't know if the problem is with channels being in the 1000s or what, but all of a sudden, after a month of working fine with those channels, we no longer get any HD channels. The diagnostics screen for the cable card now says "Not Tuned. Wrong Card Status." I called Cox and nothing they did there helped. They're sending someone out tomorrow <sigh>.
     

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