Can not play recorded content from Tivo Mini

Discussion in 'TiVo Help Center' started by EUner, Jan 27, 2020.

  1. EUner

    EUner New Member

    20
    3
    Jul 5, 2008
    I have a Tivo Roamio, 2 Tivo Mini Vox, and 2 older model Tivo Minis all running the latest Tivo Experience OS.
    On the Roamio, 1 Mini Vox and 2 older Minis everything works fine. I go to my shows and can play any content.
    On the "bad" Mini Vox, I can not play any newly recorded content. When I attempt to, I get an Xfinity screen that says "There is an issue with your Connection. We had and issue while attempting to notify you..........."
    I can confirm that there is no issue with my connection.
    The "bad" Mini Vox just won't play content for the very first time.
    If I go to one of the working Tivos, My Shows, and play the content that generated the message for a few seconds and then go back to the "bad" Mini Vox I am now able to play that show. I can also play a show via the iOS app and that will also allow the "bad" Mini Vox to play that show.
    I have moved a working Mini to the "bad" Mini Vox network connection - no issues
    I have moved the "bad" Mini Vox to several of the working Tivo network connections - no change - can't play content for the very first time.
    I have rebooted as well as successfully connected to Tivo on the "bad" Mini Vox countless times.
    I have also wiped and re-setup the "bad" Mini Vox - no change in behavior.
    Comparing the System Settings between the "bad" Mini Vox and the other Tivos, they seem to be identical (as far as I can tell).

    There seemed to be some threads with similar behavior, but none of the things I've seen have helped my situation.
    Any help or suggestions are appreciated.

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    Last edited: Jan 27, 2020
  2. HerronScott

    HerronScott Well-Known Member

    7,320
    1,048
    Jan 1, 2002
    Staunton, VA
    That looks like a browser view of a Comcast web page (and it says refresh your browser)? I wouldn't expect to see that kind of output from a Mini at all! Just curious if you are using any Comcast equipment on your network (router?).

    It indicates that it sent you an email. What does that email say and have you tried calling the phone number provided?

    Scott
     
  3. EUner

    EUner New Member

    20
    3
    Jul 5, 2008
    Scott, you are correct, that is exactly what it looks like. I suspect the TiVo is sending some kind of signal that results in this message. Despite what it says, no e-mail is ever sent. I'm using my own cable modem and router (they are not from Comcast).
    If I leave that screen up on the "bad" Mini, go to the other room, start playing the same show that resulted in the error on one of the other TiVos, play the show for a few seconds and then stop playing, then go back to the "bad" Mini, hit the back button and then try to play the show again, it plays just fine.
    I haven't called Tivo support yet, but will likely try that next week.
     
  4. kpeters59

    kpeters59 Well-Known Member

    2,820
    574
    Jun 19, 2007
    Houston, Texas
    Maybe consider a Clear and Delete Everything on the 'bad' Mini.

    -KP
     
  5. EUner

    EUner New Member

    20
    3
    Jul 5, 2008
    Thanks for the thought, but as indicated in my original post I have wiped and re-run setup multiple times on the "bad" mini.
    Unfortunately, did not help.
     
  6. HerronScott

    HerronScott Well-Known Member

    7,320
    1,048
    Jan 1, 2002
    Staunton, VA
    Very strange since it seems like Comcast is blocking the Mini's Internet access. We know that Premiere and higher TiVo's running TE3 or TE4 make Internet connections when making some interactions with shows (displaying show icons for example and some users have seen this depending how they choose to play a show I believe such as either hitting the Play button while highlighting a show versus opening the show entry and selecting the play option from the menu). I would contact the Comcast number provided and just indicating you are getting this message on one of your devices but not getting an email about what the issue is.

    Scott
     
  7. EUner

    EUner New Member

    20
    3
    Jul 5, 2008
    The Tivo mini updated and now the message has changed. "You cannot play shows from the NAME Tivo box. There may be a problem with your account settings (V123).
    As suspected it never was a Comcast issue. Will check with Tivo support and post update.
     
  8. EUner

    EUner New Member

    20
    3
    Jul 5, 2008
    I guess it was just magic. I was all set to Call Tivo support a couple days after my last post.
    I hooked the "bad" mini back up, ran a network connection on it since it had been unplugged for a while.
    Went to verify that the same problem was happening and viola, everything is now working fine.
    Now that it's warming up, I'll be using it to run the TV on the Patio. Hopefully all is still good when I crank it back up.
     

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