Can I update the Guide with a USB?

Discussion in 'TiVo Premiere DVRs' started by Wamzimus, Sep 11, 2020.

  1. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020

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    I got a new router and my Tivo premiere will not connect. Fails while negotiating. Spent hours on the phone with Tivo and the router manufacturer to no avail. Tivo said "your Tivo is broken". The Tivo works fine other than I cannot update the guide. Is there anyway to download the tivo guide to a USB and transfer manually?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    No.

    Fails while negotiation. Does that mean during a service connection? Does it connect to YouTube or other service? What model is your new router?

    There's a network internet test under Networking. Does that pass?
     
    krkaufman likes this.
  3. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    What is the IP address of this route?
     
  4. kpeters59

    kpeters59 Well-Known Member

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    What is the IP Address of the TiVo?

    Is DHCP turned on?

    -KP
     
  5. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Something to try is to set in network options, set the Global and DNS servers to the IP address of your new router.
     
  6. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020


    -Clean router Pro. I set up static ip and opened all of the ports tivo reccommended. When I set router to relaxed filtering and turn off VPN blocking the DNS and TCP tests pass but fails to connect - Failed While Negotiating. N17 error.
     
  7. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020


    -192.168.2.39
     
  8. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Tivo normally connects to the router at 192.168.1.1.
     
  9. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020
    - that is for the tivo
     
  10. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020
    ok, my router is 192.168.2.1
     
  11. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020
    just tried it and still errors. Do i keep subnet mask at 255.255.255.0?
     
  12. ThAbtO

    ThAbtO TiVoholic by the bay TCF Club

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    Yes.
     
  13. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020
    is there a way to change this or change the ip that tivo connects to?
     
  14. shwru980r

    shwru980r Well-Known Member

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    Do you have connectivity to the internet with any other device connected to this router?
    Have you tried watching a youtube video on the premiere?
    Have you rebooted the router and the Tivo since making the last change?
     
  15. kpeters59

    kpeters59 Well-Known Member

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    Set it to DHCP to verify it's properly communicating with the Router.

    -KP
     
  16. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020
    Everythng else in my house connects to the new router, - computers, chromcast, sprinkler controller, thermostat, ect...

    I just watched a youtube video on the premiere now.

    several reboots have been done to the router and tivo while troubleshooting.
     
  17. Wamzimus

    Wamzimus New Member

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    Sep 11, 2020
    -I connected to and watched a you tube video based on reccomendation from another reply. It seems to be communicting with the router. would the DHCP make a difference?
     
  18. kpeters59

    kpeters59 Well-Known Member

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    If you can connect the TiVo directly to the Router, put the Router in Bridged Mode, reboot it, set the TiVo to DHCP and see if it can connect after that.

    -KP
     
  19. kpeters59

    kpeters59 Well-Known Member

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    Is this a separate Modem/Router combo?

    Plug the TiVo directly in to the Modem, then try it like that.

    What are all the Model Numbers involved in this?

    -KP
     
  20. ajwees41

    ajwees41 Well-Known Member

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    was youtube through the youtube tivo app?
     

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