Can I pick up my Cable Card BEFORE I have my new TiVo?

Discussion in 'TiVo Premiere DVRs' started by bareyb, Feb 2, 2012.

  1. Feb 2, 2012 #1 of 23
    bareyb

    bareyb Under Maintenance TCF Club

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    My TiVo won't be here until tomorrow and I'd like to have the Cable Card here and ready to go. Do you think Comcast will give me a card without having the numbers from the new Box?
     
  2. Feb 2, 2012 #2 of 23
    danjw1

    danjw1 Member

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    Yes, you don't give Comcast any numbers until you have the card installed. You should get a CableCard install kit from Comcast, which should include a sheet with their CableCard activation number.
     
  3. Feb 2, 2012 #3 of 23
    bareyb

    bareyb Under Maintenance TCF Club

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    Awesome. Thanks! :)
     
  4. Feb 3, 2012 #4 of 23
    Lrscpa

    Lrscpa Member

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    When going through Guided Setup, it's also a good idea to insert the cablecard, but skip the cablecard setup (i.e. calling cableco to pair) until after completing Guided Setup, including having the box download and install the system update (i.e. 20.2).

    After that, call the cableco.
     
  5. Feb 4, 2012 #5 of 23
    bareyb

    bareyb Under Maintenance TCF Club

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    Thanks. I thought I'd remembered something like that and I was just about to look it up. Got the Premiere today from Weaknees (may every online retailer package things as well) and I got the Cablecard yesterday at Comcast.

    I'll probably try and set it all up tomorrow.
     
  6. Feb 5, 2012 #6 of 23
    stormteech

    stormteech New Member

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    My Moxi's hard drive is almost kaput, so I have decided to come back to the TiVo fold and buy a Premiere Elite. I have two CableCards from Comcast in the Moxi which work perfectly, so can I use one of them (after re-pairing, of course) in my new TiVo?

    And, if so, can someone tell me the number to call Comcast to get the CableCard up and working without requiring me to pick up a self-install kit?

    Thanks. . .
     
  7. Feb 6, 2012 #7 of 23
    bareyb

    bareyb Under Maintenance TCF Club

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    I'm about to call Comcast myself. Here's the number: 1-800-266-2278
     
  8. Feb 6, 2012 #8 of 23
    bareyb

    bareyb Under Maintenance TCF Club

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    Well this sucks... Of course it's not working. Stuck on acquiring channels 50%... :mad:

    Anyone know the name of that TiVo Specialist at Comcrap?
     
  9. Feb 6, 2012 #9 of 23
    rainwater

    rainwater Active Member

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    It may be borked doing a firmware update. If that is the case, that card is probably never going to work.
     
  10. bareyb

    bareyb Under Maintenance TCF Club

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    The Tivo or the card? :p

    Hopefully the card. They told me I had to start playing Russian Roulette with the damn Cable Cards. Went over to Comcast and threw a fit, so they gave me four Cablecards to try. Of course they are going to charge me for all four cards until I return the ones that we don't need.

    I'm on hold with TiVo right now for a 3-way conference call with Comcast... Jesus. What hassle... This is all comcast's fault. They reuse bad cards. You know they do... :rolleyes:
     
  11. rainwater

    rainwater Active Member

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    I don't know if they have updated the screen but in the past, the acquiring channels screen was shown during a cablecard firmware update. And it isn't uncommon for these cards to fail during an update or they were most likely already broken and will not function without the latest firmware. Definitely not a TiVo problem.
     
  12. bareyb

    bareyb Under Maintenance TCF Club

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    Well. We were on the phone with Comcast for about twenty minutes and eventually even the TiVo rep gave up. The guy at Comcast was polite as can be, but absolutely clueless. We hung up and are tying to get a better rep... We are still on Card #2. :p
     
  13. rainwater

    rainwater Active Member

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    If you can get past the acquiring channels, Comcast should be able to initialize and authorize it.
     
  14. bareyb

    bareyb Under Maintenance TCF Club

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    Well all I can say is thank my lucky stars I got Adam in second tier support. Some bozo flipped a digit at my local back end on the Cable Card. Someone copied down the serial number incorrectly... :rolleyes:

    I'm picturing the Warehouse guy getting a basket full of Cable Cards and being told told to enter them in the system... :p

    Anyway, he called personally and got the channels to load. Then all we had to do was get my HBO and SHOWTIME to work... Which he did. So NOW I should be good to go. At least I avoided a truck roll and a day off work with no pay. I still have to go back to Comcast and turn back in the other three cards but it was worth it.
     
  15. rainwater

    rainwater Active Member

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    Good to hear. I've never had a cablecard go bad over the years, so once you get it working, you rarely have to worry about issues with it again.
     
  16. KTOA

    KTOA New Member

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    Call Tivo tech support. I had this same problem. Got on the phone with them, they had me retrieve the appropriate info and then conferenced in TWC.

    Tivo was awesome. Couldn't have asked for a better tech support guy.
     
  17. Dr_Diablo

    Dr_Diablo Dr_Diablo

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    Brighthouse here in ndy will not issue cablecards as a walk in service...

    Wanna ya gonna do steal the damn thing?

    Besides a truc roll is not required to paiir up the card to your Tivo.... PERIOLD
     
  18. stormteech

    stormteech New Member

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    Believe it or not, I have to give a BIG thumbs-Up to Comcast. I pulled the CableCard from my dying Moxi, inserted it into the new Premiere Elite, and called Comcast's National Self-Install number. A woman answered within 15 seconds, was pleasant and knowledgeable, and had my Tivo receiving ALL channels within 15 minutes! Considering that previous CableCard installs have required truck rolls - and that those techs took over 1 1/2 hours to get the cards activated - I could not be more pleased.
     
  19. bareyb

    bareyb Under Maintenance TCF Club

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    Care to post the phone number? I'm gonna put that bad boy directly into my Address book.
     

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