Hello, I got my backup image from another TiVo person here on the forum; i.e. I didnt' get it from backing up my old TiVo. That's because the hard drive went bad on it. Anyway, I copied it to the root of C: and renamed it TiVo.bak, per the Hinsdale instructions, but then when I try to mount the drive in MFS tools, it says something about the kernel not supporting NTFS. So does this mean I need to load the image onto a FAT32 drive? Right now the only hard drives I own are: 1) the ones in my computers, which are NTFS 2) the bad one I'm replacing 3) two other blank ones I'm intending to put into my TiVo. I hope these Hinsdale instructions don't require I get yet another hard drive to temporarily hold the image in FAT32 format. Do I not understand the correct procedure?