Can’t upgrade mini to te4

Discussion in 'TiVo Mini' started by azmp1, Feb 5, 2021.

  1. azmp1

    azmp1 Member

    98
    8
    Mar 2, 2005
    Maryland

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    So my romio pro kicked the bucket (hdmi port died) and TiVo has replaced it to the new edge for me, so I went ahead to upgrade the Minis to the te4 and 3 out of 6 will not upgrade.
    So the 3 upgraded just fine, with using the usual upgrade steps (changing the device to the new edge and getting the te4 upgrade option), the other three however will not give me that option and exhibit some weird behavior. Basically, when I chose the Edge to the connect to, instead of giving me the option to upgrade, it cycles the screens back and forth, then it goes into a black screen for 30 seconds or so and the displays a strange screen I’ve never seen before with a doggy chewing on a cord and a message “no internet connection” which is not true of course.
    I can back out of that screen with a back button and the only option I have is set the mini back to the old romio, which I still on the network thankfully. Anytime I try to initiate an upgrade by choosing Edge, same issue happens. Resetting and starting over didn’t help, same issue.
    I’m on hold with TiVo support now, but they’re useless as usual, so far...
    Any suggestions?
     
    Last edited: Feb 5, 2021
  2. kpeters59

    kpeters59 Well-Known Member

    3,175
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    Jun 19, 2007
    Houston, Texas
    Maybe do a Clear and Delete All on them?

    -KP
     
  3. azmp1

    azmp1 Member

    98
    8
    Mar 2, 2005
    Maryland
    i did. Same issue. That what I meant by resetting and starting over. Sorry for not being clear.
     
  4. kpeters59

    kpeters59 Well-Known Member

    3,175
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    Jun 19, 2007
    Houston, Texas
    Sometimes multiple/repeated TiVo Service Connections and Network Reboots can get things over those kinds of humps.

    -KP
     
  5. Mark1Up

    Mark1Up New Member

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    Jan 20, 2021

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    This is being discussed in the “Tivo Mini upgrade problem?” thread. Per Tivo support there is a known issue with upgrading some Minis but still no ETA for fix yet.

    Known Issue/Outage/Trend Name : BZDM-12684
    TiVo Outage Number : CS0035687
    Status : Known Issue
     
    krkaufman likes this.
  6. azmp1

    azmp1 Member

    98
    8
    Mar 2, 2005
    Maryland
    I found it, thanks you... at least I’m not the only one having this issue and looks like TiVo is aware...
     
  7. krkaufman

    krkaufman TDL shepherd

    16,420
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    Nov 25, 2003
    For future reference...

    Tivo Mini upgrade problem?
     
  8. azmp1

    azmp1 Member

    98
    8
    Mar 2, 2005
    Maryland
    yes, thank you, I’m now posting in that thread.

    mods: please lock comments on this one.
     
  9. lillevig

    lillevig Cold in East Iowa

    1,788
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    Dec 6, 2010
    Marion, Iowa
    Yes, but "aware" /= "working the issue".
     

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