Can’t reorder onepasses.

Discussion in 'TiVo Help Center' started by tivoknucklehead, Oct 16, 2020.

  1. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida

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    “Away” has said updating for a week now. And two new Netflix shows won’t save in positions I put them in, stuck in random slots

    tried tivo app and on tivo itself and tivo online
     
    Last edited: Oct 18, 2020
  2. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    it's been a long time since i've seen this, but when a 1p is stuck "updating," i believe tivo tech support needs to open a ticket to have the 1p deleted by tier 3 support - i even think it was margaret helped me resolve the issue?
     
  3. KevTech

    KevTech Active Member

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    Apr 15, 2014
    Seattle
    Sometimes works to delete it at Tivo Online (not the app).
     
  4. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida
    I was able to reorder the 2 shows but Away still stuck in updating mode. 2 hours on phone with rather inept tier one tech support didn’t fix. Dude initially said you can’t even set up a onepass for a Netflix show which is absurd. Anyway they are calling me back tomorrow and I’ll insist on higher level tech
     
  5. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida

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    talked to tech support on Sunday, they said they would escalate. Well it is Tuesday afternoon and "Away" is still updating and cannot be deleted. Ironically the show just got cancelled so I really need to delete it now
    and nobody has contacted me like they promised
     
    Last edited: Oct 20, 2020
  6. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida
    day 6; now they are giving back to level one support and having me erase all todo lists and program guides

    refuse to let me talk to level 2 or 3 tech support

    I'm very disappointed as a 18 year customer
     
    Last edited: Oct 23, 2020
  7. NorthAlabama

    NorthAlabama tabasco rules

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    sweet home, al
    have you told them this happened to another tivo user, and was only corrected by next level support?
     
  8. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida

    more than once. The India based level 1 agent read from her script and would not escalate
     
  9. NorthAlabama

    NorthAlabama tabasco rules

    11,368
    3,028
    Apr 19, 2012
    sweet home, al
    time to request a supervisor, more than once if needed - this may be fixed with a replacement unit, but not for free, and it isn't necessary, either.
     
  10. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida
    This last step finally deleted the rogue onepass but I had to reconstruct all my streaming my shows watchlists which took hours. At least it’s fixed
     
    Last edited: Oct 23, 2020
    NorthAlabama likes this.

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