Can’t play streaming programs

Discussion in 'TiVo Bolt DVR/Streamer' started by copwriter, Nov 1, 2019.

  1. Nov 1, 2019 #1 of 11
    copwriter

    copwriter Member

    66
    2
    Aug 29, 2005

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    My Bolt is refusing to play any streaming content from Netflix or Amazon Prime. When I select one of those apps, I see the menus and icons for the various programs, but when I click on one to play it, I’m rewarded with a blank screen or a “We can’t play that content” error message. I’ve restarted the Bolt via the software command, and then by disconnecting the power and reconnecting it. Recorded programs play as expected. The internet connection is good (it’s hardwired via an Ethernet cable). How do I get my streaming content back?
     
  2. Nov 1, 2019 #2 of 11
    leiff

    leiff Active Member

    924
    57
    Aug 24, 2005
    SF Bay area
    I can't get YouTube or Amazon prime to launch. I get app temporarily unavailable message V337 since yesterday. I haven't tried re booting it yet
     
  3. Nov 1, 2019 #3 of 11
    copwriter

    copwriter Member

    66
    2
    Aug 29, 2005
    I can get the apps to launch, but the content won’t play. I get a blank screen or an error message.
     
  4. Nov 1, 2019 #4 of 11
    Sparky1234

    Sparky1234 Well-Known Member

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    350
    May 8, 2006
    Where / how are you streaming to?
     
  5. Nov 1, 2019 #5 of 11
    copwriter

    copwriter Member

    66
    2
    Aug 29, 2005

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    I’m trying to play programs on Netflix and Amazon Prime. I can see the listings, but clicking on one produces a “Can’t play that now” message or a blank screen.
     
  6. Nov 1, 2019 #6 of 11
    JoeKustra

    JoeKustra in the other Alabama TCF Club

    20,452
    3,841
    Dec 7, 2012
    Ashland, PA...
    Prime is working for me. Roamio on TE3.
     
  7. Nov 1, 2019 #7 of 11
    Sparky1234

    Sparky1234 Well-Known Member

    2,333
    350
    May 8, 2006
    I'll check mine later and get back to you.
     
  8. Nov 1, 2019 #8 of 11
    xberk

    xberk Active Member

    300
    39
    Dec 3, 2011
    This could be the fix ... works for me .. I get this problem every update from TIVO.

    FIX FOR NO STREAMING ON BOLT

    BTW, if Netflix, Amazon or others are already "checked" .. Uncheck them. Go to another screen. Then come back and check them again, then start the Tivo service connection.
     
  9. Nov 8, 2019 #9 of 11
    copwriter

    copwriter Member

    66
    2
    Aug 29, 2005
    No joy on that method. I followed the described process, and still can't stream anything from Netflix or Amazon Prime.
     
  10. xberk

    xberk Active Member

    300
    39
    Dec 3, 2011
    If they do not work, wait. It may take some time before they do. In my case, things were not right immediately, and I had to leave. I came back in two hours and all was well.
     
  11. copwriter

    copwriter Member

    66
    2
    Aug 29, 2005
    The method described above worked after three tries. I am back to streaming programs from Netflix and Amazon Prime Video.
     

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