Advertisements I contacted DTV support about the audio dropouts on Fox OTA after the 6.3 update and they said they know about the problem and are working on a fix. I did this so it was documented on my account. Then a couple of days later I contacted the Retention Dept. to get a credit for the Audio Dropout problems. After a little haggling they gave me 4 months of HD for free to compensate for the troubles. The $40 is not a big deal to me, but I'm hoping the credits will hurt a bit so there is some incentive to get a fix faster.