Cablevision, TivoHD, CableCARD, Hell.

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See, cablevision of monmouth (monmouth county, nj) can send techs out on the weekend, and sent out tech with 6 cards. Granted it was a few months ago and a standard S3 install (was a reinstall since tivo swapped out a dead tivo unit)


try insisting for a saturday appointment to avoid missing work again...

 

Frostrambler: FYI, Cablevision Bronx installed two CableCARDS in my TivoHD on Mon, Tue, Wed last week (3 days of tech visits to get the required two working cards).

I second the suggestion that you head over to the "Yahoo cablevision_digital" message board and send a private message to a knowledgable and helpful CV employee named Wilt H.

 

i have never had a successful cablevision (LI) phone call. the technicians seem to be ok, but the phone support (at least the level 1 people) are worthless.

- Jon

 

I can confirm that my install went smoothly with Cablevision of Long Island. They use NDS cards. Both were good and installation was completed in about 1 hour. The tech was great and followed the instructions I left for him.

I am very pleased with the operation of my TiVo HD. I see only very sporadic pixelation. Very very watchable. Incidentally, when there were no cable cards installed I had no pixelation at all. So I think it has to be an issue with the software and cable cards.

My advice for anyone getting an install is to be nice to the tech and explain that you have done a lot of research and they must install one card, authorize it, test it and then install the other card.

Good Luck to all

 

Yeah, he is one of the top guys over there and really cool. Has helped me out in the past and cut through the red tape. I hope I don't need to deal with all this issues, but I have two more days until my appt to install the cable cards in my HD.

 

Hey just got the 20hour Tivo HD, I have an appointment for this sat, I am in Brooklyn also (Brighton Beach) from reading everyones posts it looks like I'm gonna have a problem as well. Is there anything I can do to better prepare for this? Or am I at the mercy of one of the cheesiest digital cable providers in the country?

 

I'll tell you this, when I first called they told me they dont support TIVO and after about 10 minutes of insisting and asking to speak to a supervisor they forwarded my call to some other dept. The woman I spoke to at that point knew exactly what I was trying to do and told me the guy would come sat. But I wouldnt be surprised if they postpone my appointment, I've had trouble with my setup from the start especially the boost service for broadband, and they replaced my 8300HD twice. No worries though I got my TIVO for free cause the security guy at bestbuy didnt check my receipt the first time around. But I will be back and let you all know how things turned out on SAT.

 

Ok had an appointment for today 2-5 I have the new Tivo HD that came out not the original series 3. Cablevision guy came at 1:45pm installed 2 scientific atlanta cards, the cards detected on the TIVO right away, firmware update was requred for each card that finished in about 30 minutes, he then called dispatch and had the cards activated. All went smooth he had to replace a wire outside cause i was getting static on some of my HD channels but after that was done. I was good to go. Up and running in like 1 hour 45 minutes. As far as the installer told me, they had issues for a few weeks but now everyone is running good. So if you have appointments confirm them, if not make new ones cause the cards are working in Brooklyn, NY. Any questions please ask. Most of the time spent was waiting for dispatch to activate cards.

 

Almost a month since your last update.

What happened?