edit: Scroll down for further Cablevision disasters, oh and if you are waiting on a TivoHD install from Cablevision in Brooklyn (probably NYC), you are not getting it, apparently the programming system is down, and they have engineers working on getting it back up, with no known deadline... probably why my firmware failed on Tuesday. Scroll down for more! TivoHD came out last week, its a version of the Series3 that Tivo introduced in 2006. The new Tivo's use CableCARD to tune digital channels from your cable provider, not the cable companies own STB. My TiVo came in on Thursday, I called Cablevision to setup an appointment to install two CableCARD's in my new TivoHD. They setup the appointment for Monday 7/31 from 2-5. Monday at 3pm the cable tech came. He was not a contractor, since I guess cablevision wants CableCARD installs to go well, so they send their own guys. Except they sent him with only two CableCARD's. Now I don't know if you know this, but since CableCARD support is kinda new, many of them don't work right. I have heard failure rates of over 40 percent on cards. So the guy comes, inserts both cards into the TivoHD and starts guided setup. Both cards start firmware upgrades (pushed by cablevision over the network). Both take 60 minutes, then restart. I call the cable guy over after 40 minutes, since I know that: A. A firmware install takes 15 minutes on a CableCARD, this is over 60 minutes already, and even the Tivo site says over 40 minutes = dead card. B. Both cards upgrade at the same time, not one after the other. After 60 minutes of firmware upgrading, the screen switches to the guided setup, I think that the cards finished upgrading. I call the guy over, and the screen goes back to firmware upgrading. He tells me that it was probably the first card, and now the second is doing it. I try explaining that firmware upgrades don't take over 60 minutes and they go together, not one after the other. The cable guy goes to his truck and tells me to wait until its done again. All the while he plays his PSP in his truck. After another 60+ minutes pass and the firmware upgrade page goes away, I call him again. Same thing, firmware upgrade restarts. He tells me both cards are dead and I need new ones. No ****, I told him that over 1.5 hours ago. I guess he wanted to play his PSP for two hours, knowing this was fruitless. He doesn't have any extra cards with him, so he says he will schedule me for a new appointment on Tuesday August 1st, from 8 am to 11am. I agree and decide to miss a second day of work. Tuesday at 11am I call Cablevision and tell them where is my tech. They tell me my appointment is schedule for Wednesday at 8am, not Tuesday. So great, I miss another day, and this is Cablevision's screw up number two. I ask for a manager, try to explain that they took away my SA8300HD, I have no more television, its been two days of work missed, I don't want to miss a third day. They tell me a manager will call me back within 24 hours, and will not budge from that. Wednesday at 10am, cable CONTRACTOR shows up to install standard cablevision blue and white cards. I tell him, no, this is a CABLEcard install. I show him the TivoHD, the poor guy's eyes get really big and he tells me Tivo does this, not cablevision. I show him my green cablevision work paper from monday showing a TIVO SERIES 3 HD INSTALL, and i show him the two broken cards. He calls cablevision, and they promise to call me back within 20 minutes. I get a call back at 10:10am, they sent me a regular tech, I need a SPECIAL TECH, to install the CableCARD's (I guess Cablevision can't trust just anyone to read off numbers over the phone!). They try to reschedule for another day, I tell them I have missed three days of work already, one broken install on monday, one missed appointment on tuesday, no manager has called me back from tuesday. And now they want to reschedule me again today, after they sent me the wrong tech. What are we up to now, strike 3 or 4 with cablevision? After being on hold for 30 minutes, they tell me that someone will come today with two new cards until 8pm. It is an all day appointment, and I have to spend the whole day at home waiting now. Better than nothing right? I literally beg the guy to make sure they bring more than two cableCARD's, I tell him about the huge failure rates, and please to bring more than two. He says all they can bring is two. I am now at home waiting, with a brand new TivoHD showing me nothing, no cable TV. Just waiting. I hate cablevision. I am in Brooklyn, 11229.