Cablevision Cisco STA1520 Tuning Adapter Reboots

Discussion in 'TiVo Series3 HDTV DVRs' started by ferjy Fangle, Jun 7, 2009.

  1. Jun 17, 2009 #21 of 245
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

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    Nov 26, 2007
    Long Island, NY
  2. Jun 23, 2009 #22 of 245
    yfor11

    yfor11 New Member

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    Jun 16, 2009
    I had a technician from Cablevision at my house checking the TA. He told me that the problem is likely because I had placed an equalizer on top of the TA and that did not allow the heat to dissipate, causing it to overheat and to reboot.

    According to him, the TA generates a lot of heat and that's the reason for the many heat vents on the top. He also told me that they were pushing quite a few TA's and they did not have any complaints - mine was the first one.

    So now my TA is on top, breathing freely and so far it did not reboot. I keep my fingers crossed.
     
  3. Jun 23, 2009 #23 of 245
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

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    Nov 26, 2007
    Long Island, NY
    Can people tell me what type of Cable Boxes their Cable provider uses (what standard for two-way communication their Cable Provider uses). Cablevision of Woodbury Long Island, NY uses a Scientific Atlanta Explorer SA4250HD. I want to try and determine if there are different Firmware Versions for the Cisco TA for different Cable Systems. I was told this by a Cable Rep, but I have my doubts. I find it hard to believe that a Scientific Atlanta / Cisco system would need different firmware in their TAs.:confused:
     
  4. Jun 23, 2009 #24 of 245
    NJ_HB

    NJ_HB TiVo/MCE/PSP

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    Mar 21, 2007
    Piscataway,...
    Do you mind updating your sig, or telling us what town/system you are on thanks.
     
  5. Jun 23, 2009 #25 of 245
    SCSIRAID

    SCSIRAID Active Member

    2,342
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    Feb 2, 2003
    Vero Beach, FL

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    There are several versions of TA firmware floating around. Also.. just because you may be on a Scientific Atlanta system... doesnt necessarily mean that your SDV system is Scientific Atlanta... Ours in Raleigh is SA but other places uses providers such as Big Band Networks. Eventually, I would expect that everybody will be running on an OCAP platform where I would expect all TA's would have the same firmware and load anything specific to a system thru OCAP. Note that Im speculating... I dont have any specific knowledge of the differences in the FW versions in the wild. In Raleigh, we are running .0801.
     
  6. Jun 23, 2009 #26 of 245
    normthegreycat

    normthegreycat Beer Drinker

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    Jun 16, 2009
    Hey folks - just an fyi I am in North Jersey and recently had the STA1520 and an M Card installed in my TivoHD - that Cisco STA1520 runs HOT man... When the CV dude came, he sat the TA on top of my TivoHD.. I was checking it out no more than an hour later and went to pick the thing up and it almost burned my hand.. :eek: I have since moved it and it is running way cooler. I would not be surprised if some of the issues I have seen some folks having are due to overheating units. Just wanted to put it out there to make sure that sucker has plenty of room to breathe if at all possible. The thing has vents all over it, so I would assume they know these things run hot... I haven't had the setup for too long but will check back in with an update once I have had it running for a few weeks longer.. also the CV dude was a nice guy but didn't know much about them at all.. so do your own homework on the TAs.
    I am in Morris County, NJ my version is .0702

    There is also a Scientific Atlanta sticker on the bottom of my STA1520 for what it's worth...
     
  7. Jun 25, 2009 #27 of 245
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

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    Nov 26, 2007
    Long Island, NY
    Can anyone answer who told them that the TA firmware upgrade from version 070* to 080* and above was for the reboot issues that are described in the TA threads, or did the upgrade just happen to coincide with the resolution of the reboot issues? I have been getting conflicting information from my Cable Reps. and even SA/Cisco themselves!:eek:
     
  8. Jun 25, 2009 #28 of 245
    SCSIRAID

    SCSIRAID Active Member

    2,342
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    Feb 2, 2003
    Vero Beach, FL
    I was a beta tester and reported the issue to TWC Director Tech Ops who reported issue to Cisco. Feedback from DTO was that Cisco was providing new firmware to address issue. when .0801 was pushed to my TA about 2 weeks later, problem was gone.
     
  9. Jun 25, 2009 #29 of 245
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

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    Nov 26, 2007
    Long Island, NY
    Thanks. It appears that the Cable and SA/Cisco Rep. I talked with are, lets say, misinformed!:rolleyes:
     
  10. Jun 26, 2009 #30 of 245
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

    49
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    Nov 26, 2007
    Long Island, NY
    An update: Just received a call from a Cablevision Rep. and it seems that they finally contacted SA/Cisco about this TA reboot issue. Lo and behold it seems that SA/Cisco acknowledged that there is indeed a problem and that there is a firmware upgrade to fix it!!:rolleyes: They will be contacting me in the near future about it.

    I feel like Fox Mulder, nobody ever believes a single word I say - Hey Hey!:D
     
  11. Jul 2, 2009 #31 of 245
    dturturro

    dturturro Member

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    Feb 1, 2002
    Long Island
    Any word on the firmware upgrade?
     
  12. Jul 2, 2009 #32 of 245
    ADG

    ADG Allan

    2,621
    267
    Aug 19, 2003
    New Jersey, USA
    From the Cablevision website:

    Tuning Adapter Firmware
    The Tuning Adapter available from Cablevision is running firmware version STA1.0.0_1520_BDSG.LR_F.0702, which has been specifically designed to function with Cablevision's network configuration. You may have noticed higher-numbered versions in use by other cable service providers. These other versions offer no additional advantage, functionality, or compatibility over the version Cablevision has deployed.
     
  13. Jul 3, 2009 #33 of 245
    ferjy Fangle

    ferjy Fangle Ferjy Fangle

    49
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    Nov 26, 2007
    Long Island, NY
    Cablevision of Woodbury Engineering and Service Departments have acknowledged that there is a reboot issue, which SA/Cisco has a correction for. I am expecting to be contacted shortly regarding a firmware upgrade.
     
  14. Jul 4, 2009 #34 of 245
    bear3351

    bear3351 New Member

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    Jul 3, 2009
    I am in Long Island also, and having the same problem, a tech from Cablevision came to my house today and he changed the TA, it worked OK for maybe 2 hours and then started rebooting every 10 - 15 minutes. What a pain... I just disconnected the USB cable and I'll wait for the software upgrade. I hope is sooner rather than later.
     
  15. Jul 11, 2009 #35 of 245
    dturturro

    dturturro Member

    207
    3
    Feb 1, 2002
    Long Island
    Any updates on this issue?
     
  16. Jul 16, 2009 #36 of 245
    dturturro

    dturturro Member

    207
    3
    Feb 1, 2002
    Long Island
    It seems ALL of the HBO channels are on SDV on the Woodbury service. A fix for the reboot issue would sure be nice. Anyone have an update on the status of a firmware fix?
     
  17. Jul 16, 2009 #37 of 245
    urwathrtz

    urwathrtz Death Metal Dad

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    Jan 18, 2008
    Upstate, NY
    I disconnected that P.O.S. a couple if weeks ago. The Tuning Adapter screen would come up a couple times a day. Until I really need it it's staying the way it is.
     
  18. Jul 16, 2009 #38 of 245
    NJ_HB

    NJ_HB TiVo/MCE/PSP

    730
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    Mar 21, 2007
    Piscataway,...
    If a lot more channels move to SDV I'm going to have to get a CV DVR and go OTA with TiVo because its just not worth the hassle.
    In addition I can no longer do MRV between S2/S3 and I get multiple partial recordings when the TA reboots. It would be better if the TA rebooted and resumed the recording upon restart.
     
  19. Jul 21, 2009 #39 of 245
    normthegreycat

    normthegreycat Beer Drinker

    10
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    Jun 16, 2009
    At least they have acknowledged it on their website finally... help may be on the way!!

    it wouldn't let me post the link as i don't have enough posts.. but if you got to the cv website and search for tuning adapters and choose the first result it will show the below:

    "Software Update Coming Soon.

    Cablevision is working with Cisco on a firmware update for the Cisco Tuning Adapter that will correct sporadic rebooting of the Tuning Adapter reported by a small percentage of our customers. Once the update is available, it will be automatically deployed to the Tuning Adapter."
     
  20. Jul 21, 2009 #40 of 245
    NJ_HB

    NJ_HB TiVo/MCE/PSP

    730
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    Mar 21, 2007
    Piscataway,...
    Thanks for the update!

    http://optimum.custhelp.com/cgi-bin...GV4dD10dW5pbmcgYWRhcHRlcg**&p_li=&p_topview=1
     

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