Cablevision CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.

  1. Jan 5, 2011 #981 of 995
    LI-SVT

    LI-SVT Member

    222
    7
    Sep 28, 2006

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    Shortly before Thanksgiving I decided to swap out my working single stream cards for multi stream cards. I have two Tivo HDs each had two of the four total single stream cards. Picking up the M-Cards went smoothly at the Cablevision center.

    When the cards were installed I followed the directions and tried to get them activated. The phone rep was not able to complete this task. She told me someone from "digital services" would call me back in an hour. No such phone call happened.

    Some time passed and I called again to try and get the cards activated. Again it did not happen. The phone rep said they were getting an error on Cablevisions end and suggested a tech visit or swap the cards myself.

    I decided to swap the cards myself but did call in one more time to see if they could be activated. It didn't work so I planned a visit to the walk in center.

    Yesterday I picked up two new M-Cards and took them home. After inserting them and letting the software update I called. This time I was told the system was not accepting the numbers. A tech is coming Thursday.

    So much for self installed cable cards:(
     
  2. Jan 5, 2011 #982 of 995
    Lrscpa

    Lrscpa Member

    364
    2
    Apr 20, 2003
    Call Cablevision back and ask for the "Hi-Def" department. Let us know what happens.
     
  3. Jan 5, 2011 #983 of 995
    LI-SVT

    LI-SVT Member

    222
    7
    Sep 28, 2006
    Went that rout the first three times. Yesterday after the front line CSR couldn't get it to work I gave in and let her schedule a tech.
     
  4. Jan 7, 2011 #984 of 995
    LI-SVT

    LI-SVT Member

    222
    7
    Sep 28, 2006
    Tech came yesterday. Nice guy, smart guy, and he wanted it fixed right. As soon as he walked in he showed me his paperwork and confirmed I had no cable boxes, just cable cards. He pointed out his paperwork showed the cable cards were entered in to the system as cable boxes. he spent quite a bit of time on the phone getting that worked out.

    Once that problem was solved the cards were activated but some channels still did not work. A second long phone call ensured my account had the correct packages. He then used his equipment to rule out any signal issues. The signal was fine.

    A third phone call and another long wait and it turned out no one had done the binding. Once the binding was done everything was back to working.
     
  5. Jan 7, 2011 #985 of 995
    LouB

    LouB Member

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    Jan 8, 2009

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    Good to hear.. I have been wanting to update my S-Cards to an M but have not wanted the hassles now that everything is working. My HGTV started working a few weeks ago...

    My 2 year promotion in up and my rates are going up for my 3 services and I wonder if I should look at FIOS since they are lighting up my area in suffolk.
     
  6. LI-SVT

    LI-SVT Member

    222
    7
    Sep 28, 2006
    If FIOS was available to me I would sign up.
     
  7. LouB

    LouB Member

    64
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    Jan 8, 2009
    Yeah... Just need sometime to look at the switch.
     
  8. Alvysyngr

    Alvysyngr Member

    91
    0
    Dec 1, 2003
    I called cv to order a cable card for my new/used series 3 and they totally insisted on the $35 installation even though I said I have no problem installing one (how hard can it be?) anyway, after 10 min they lowered the price to $20 and I agreed. Just found the thread saying I can just pick one up from the cv store, called them to confirm and cancelled the appt. The guy was cool about it and now I'll grab one tomorrow and have an hdtivo in the bedroom! Thanks to you guys and this forum!
     
  9. blacknoi

    blacknoi Active Member

    453
    41
    Jan 23, 2006
    Went to the local walk-in center over the weekend to pick up a cablecard for my premier.

    They told me since this was my 5th cablecard, any more and they REQUIRE a truck roll.

    I told them that 3 of my 5 cabecards are on one outlet (tv with cablecard, then a tivo S3 with 2 s-cards).

    They said it didn't matter. If you have 5 cablecards, if you want any more its a mandatory truck roll.

    I'm sure they'll spin it as they need to check signal levels but I'm more than capable of doing that myself.
     
  10. Loquitur

    Loquitur Member

    37
    1
    Jan 10, 2005
    New York
    I did a self install Cablevision M Card on Friday and it went pretty well.
    When I picked it up at the store, they couldn't get the computer to
    send the info to the electronic box that the customer signs. They kept
    saying it was showing up on my account but the computer wouldn't finish its
    process so they had me sign a paper receipt that I received it instead
    of signing on the electronic box.

    This is my 5th cable card so I'm familiar with them. I had already
    completed the guided set up. I put the card in the Premiere and let
    it update and then called for activation. I asked for the HD dept but the
    rep insisted she could help me. I then told her that before we got
    started, I needed to be sure the cable card was properly bound to my
    account since the computer process at the Cablevision store never
    completed. Then she told me she would switch me to the ASD Dept.
    When I got this rep on the phone, she definitely knew about cable cards.
    She put me on hold a number of times coming back now and then to
    tell me my account was "locked", not for any reason attributable to me,
    and that she and her manager were working on it. Once that was
    straightened out, which took about 10 minutes, she told me it would
    take two minutes for the channels to come in and that was about right.
    It was really fast once they got my account "unlocked".

    I don't know what the ASD dept is but I did notice an ASD screen
    in the Cable Card Menu diagnostics. So if you are having trouble getting your
    card activated and asking for the HD dept doesn't help, try asking for
    the ASD dept. I believe the name of the rep that helped me was Dierdre
    and she was very good.
     
  11. LI-SVT

    LI-SVT Member

    222
    7
    Sep 28, 2006
    Are all areas of Cablevision using NDS M cards?
     
  12. cwolfey

    cwolfey Member

    37
    0
    Nov 12, 2006
    Looking to also upgrade my 2 single stream cablevision cards to multi stream cards since I have to get a new M-Card for the premier 4 I am ordering
    Question: Do I need to still get 2 of the M-cards for the series 3?
     
  13. RickNY

    RickNY Active Member

    198
    31
    Sep 16, 2007
    For Series 3, YES. For TivoHD, no. Series 3 can use multistream cards, but only in single-stream mode - so you need two. TivoHD can use multistream card in multistream mode.
     
  14. cwolfey

    cwolfey Member

    37
    0
    Nov 12, 2006
    OK figured that, does it benefit me to swap the single stream cards to new multi stream ones?
     
  15. Blahman

    Blahman Member

    62
    0
    Mar 3, 2002
    Ok, had 2 Series 3 TiVo units going with 2 S-card cablecards for years now.
    Added 2 more S3 OLED TiVo units.
    Go to Cablevision, say I need 4 cablecards and 2 tuning adapters for an older S3 TiVo slots in the back. Lady at the counter knew right away what I was talking about. Got the cards, tuning adapters, and bring it all home.
    Well, somehow in adding the new cards and tuning adapters to the account she messed up the pairing on the very first card on the account as the S3 that has been working for years suddenly gets nothing but the in the clear channels on one tuner.
    After lots of checking and verifying it is definitely just that one card that is missing channels.
    That was Tuesday night. Come Saturday ready to get everything going and get the last 2 cable boxes out of the house. Everything all hooked up, cable boxes returned. All is good. Call to have all the new cards paired to their hosts and have another hit on the one card that somehow got messed up by adding equipment to the account.
    At that point everything is working except CC-1 on S3-1. Although it is now getting some but not all the channels it should.
    Give it about an hour. Call back on the one card not working. Guy hits the card and does a few other things.
    About 30 min later I now have 3 working TiVos with 6 working cards and the very first TiVo on the account now has both cards giving only the non-encrypted channels.
    4th time is a charm as this last time I get someone who really knew what they were doing and this person managed to activate and pair both cards from the main S3 and get all my cards on all systems working.

    So, clearly they don't know quite what they are doing still over at Cablevision but with enough tries you can find people who have a clue.
     

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