Cablevision CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.

  1. bcronin

    bcronin Member

    173
    1
    Dec 28, 2001
    The...

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    I had two TiVo HD's installed a couple weeks ago and had a similar issue. Prior to this I only had OOL Boost (no cable TV, had DirecTV). They put in a new cable from the box into the house, a new splitter and new drops to both TV's (the run to the modem was relatively recent so they left that alone). We had the usual issues (first TiVo worked fine, second had a bad card that they had to come back the next day, and of course overnight the TiVo that was working fine, stopped working altogether). The usual horror story ensued. I'll spare you the details. The bottom line is at the last moment when they were about to give up, the CV tech (who was excellent, by the way) noticed some power level issue (I think he was actually looking at the cable modem's SIGNAL screen). It was reading -13dBmV whereas the previous day it had been better (the TiVo's were reporting signal strength in the 40's). At that point the only cable he had not replaced was the one from the pole to the house (although he had checked it out and found nothing wrong with it) and so decided to give that a try. If things still did not work after that, then it could not have been an issue with the cables since everything would then have been brand new.

    You guessed it. As soon as he replaced that last drop, the power level on the cable modem screen went to 0dBmV (which he said was "perfect"), the signal strength on the TiVo's jumped into the high 90's and everything has worked fine since.

    The lesson is these cablecard TiVo's are VERY sensitive to signal level/strength issues. Things have got to be near perfect for things to work. Apparently other cable boxes are not nearly so finicky. Someday it would be nice if the TiVo boxes could be made more robust in this regard (better able to tolerate non-optimal signals). In the meantime, if you are having cablecard issues, make darned sure that as much of your cable infrastructure as possible is new. Don't assume that if you've had cable-company cable boxes working fine that a TiVo will necessarily work OK as well.
     
  2. tdel73

    tdel73 New Member

    57
    0
    Dec 26, 2007
    Cablevison came today to install my cablecards. The cc installation went smoothly but he only installed 1 cc, I told him I needed 2 but he said it is a mulit-stream one and that was all I needed. He said I would be able to watch and record a show at the same time, but it doesn't let me. do I need another cable card or do I have to do something different with the multi-stream card?
     
  3. bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
    We might be able to tell you, if we knew what he put the cablecard into.
    A Series 3? A Tivo HD? Your cat?
     
  4. leeherman

    leeherman Well-Known Member

    1,465
    149
    Nov 5, 2007
    Long Island, NY
    I can't speak for tdel73, but my cat's strictly analog.

    :D

    LH

     
  5. tdel73

    tdel73 New Member

    57
    0
    Dec 26, 2007

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    it's the series 3 TIVO.
     
  6. bizzy

    bizzy New Member

    707
    0
    Jan 20, 2004
    San...
    In that case you need two cards. S or M, doesn't matter.
     
  7. tdel73

    tdel73 New Member

    57
    0
    Dec 26, 2007

    ok thanks for the info.
     
  8. jaguaraja

    jaguaraja New Member

    13
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    Nov 25, 2007
    Long Island

    Cablevision has M-cards now?
     
  9. lqaddict

    lqaddict New Member

    114
    0
    Apr 4, 2005
    New York
    Yes, in "Power Key" card supplied areas.
    It is a mixed success rate to get a hold of M-Cards though.
     
  10. PortWineBoy

    PortWineBoy New Member

    10
    0
    Dec 16, 2003
    Weehawken, NJ
    I had my M-Card installed Saturday. The tech said this was his first day installing the new cards.

    Installation went smoothly after he put a new splitter on my outside line to reduce signal noise. 1 M-Card and my Tivo HD is running like a champ.

    I've been using the cable co. DVR for over a year now since I went HD and I can't say how much I missed Tivo. Glad I finally broke down and spent the money.

    /hudson county, NJ
     
  11. tdel73

    tdel73 New Member

    57
    0
    Dec 26, 2007
    yeah mine works fine and the installation went smoothly other then me needing 2 of the M-Cards...they will be back on Thursday to install the other one.
     
  12. dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    My tech came with an m-card yesterday. The install into my HD took about 15 minutes!!!! This was MUCH better than the install on my Series 3 back in Oct. '06 when the tech was there over 3 hours and made multiple visits (total time in my house was at least 11 hours).

    I had called on Monday to ask to make sure I got an m-card. The CSR said I was, but the tech said he only got the m-card because he specifically asked. The supervisor was going to give him regular s-cards. It was his first m-card install and couldn't have gone smoother (unless they let me do it myself and save the $46).
     
  13. Babybull

    Babybull New Member

    10
    0
    Jan 15, 2008
    Cablevision did the cable card install today on my Tivo HD. 2 NDS S cards and all is well, except the door won't close because the cards are too long. Took about 45 minutes start to finish. Cablevision's web site says M cards will be available in all areas "in the future." Right now, Long Island doesn't have them. I hope the M card is shorter.
     
  14. PeteEMT

    PeteEMT NF2 Guy

    3,170
    0
    Jul 24, 2003
    Unadilla, NY
    The tech that came today (I had 3 trucks at one time!) said they nly have S cards right now, dispatch was wrong.

    On another note, anyone else having problems with the CV yahoogroup. My membership has been "pending" for like a month.
     
  15. GmanTiVo

    GmanTiVo give me more options

    136
    1
    Mar 8, 2003
    Ridgewood, NJ
    HELP !!!

    I Posted this in another thread but perhaps someone here may have an answer:

    TivoHD
    FW 9.3a
    Cablevision, Northern NJ
    CC (not sure the manufacturer, top side is blue)
    Phone dail-up connection
    Signal Strength 93

    Problem: channels 14 to 72 and 140 to 700 are grey (no video nor sound) on CC2, when CC1 is recording another channel

    Hi, my neighbor purchased a TivoHD and, since the CC activation 2 weeks ago, has been experiencing the same problems/symptoms.

    He told me that the only way to "fix" it has been to reboot the Tivo every am and like magic, the CC2 and grayed out channels work again. Pulling out the card and putting it back in does not solve anything (we tried that last night).

    Any new news/info on this problem?

    One thing I noticed is that within the CC setup menu I couldn't access the 1st screen, the CC pairing one, as it was locked/restricted (weird).

    Thanks in advance for any help.

    Gman
     
  16. tdel73

    tdel73 New Member

    57
    0
    Dec 26, 2007
    well this isn't turning into a nightmare just an incovience...tehy came yesterday to install the 2nd cablecard into the series 3...the tech brought another M card but refused to install it in the 2nd slot and insisted it only needs 1 card. I tried to argue with him that it needed 2 cards but he wouldn't listen. So he re-installs the new M-card into the 1st slot and what a shocker I wasn't able to record and watch a different show, he apologizes to me and they are coming back tomorrow to install 2 S cards now. I called the Customer service and the rep knew exactly what I needed and said the techs should have known this.

    the problem i'm having now is I don't get any audio or video, the only thing that shows up is the banner of what channel is on and what show is on. Could this be from the tech installing the CC wrong? I only have to wait 1 more day so it's not a huge issue, but does anyone know if there is something I can do on my end to fix this?
     
  17. lqaddict

    lqaddict New Member

    114
    0
    Apr 4, 2005
    New York
    Just had 2 S-cards installed in my Tivo HD by the CV tech. So far so good, only gripe - I asked for a single M-card, and the tech came in with 2 S-cards instead.
    The cards are Scientific Atlanta Powerkey blue cards.
     
  18. bcronin

    bcronin Member

    173
    1
    Dec 28, 2001
    The...
    Sounds like the Black Screen of Death, tdel73. Just reboot the TiVo. Always seems to clear it up for me.
     
  19. Rodhawaii

    Rodhawaii New Member

    6
    0
    Dec 30, 2007
    Aloha from Kona Hawaii. I got a HD3 for Christmas, went to Cablevision for a M cable card, and was told the tech man had to install it. He came a few days later (on time!) but never installed one in a TIVO before. I gave him the page that came in the Tivo box for his information, which helped a lot. The set up was fast and smooth.

    But when it came time for the new bill, I was more than upset! Cablevision, part of Time Warner here, wanted to charge me the card $2.70 a month) Plus Digital Service (which I already pay each month on their DVR box rental) Plus and Plus. I got the bill reduced from what they said it'll cost on their web ($2.70) to a second set digital charge of $7.00 each month!!! I want to call the FCC, Time Warner, etc and yell and scream as it's the same charge of Cablevision's DVR rental, as everyone knows their DVR's junk compared to my new Tivo HD3. They want to keep their monopoly and strangle hold here. The Tivo isn't even sold on this island, but in Honolulu!, and had to be sent over.
    I also added the wireless "G" connector VIA the USB plug in back.
    I love that area as well: where you can get downloads off the net. Oh yea: Cablevision was telling me that my TIVO box wouldn't lwt me buy THEIR movies on line, or other interactive uses, I have the other box for that, but WON'T use it after this rip off! (my way to bite back!)
    Next thing for my TIVO I'm going to look into getting a large HARD DRIVE, to also plug into the other USB. I even put a movie into my laptop, from the wireless connection on my TIVO to see if I can put it into my IPOD. It works! Also my IPOD can play on my large screen TV without bad pixelation. Did you know you can get free video pod casts from Itunes? I have the National Geograpic potcast all free on my IPOD! Some podcast are cheap, maybe a dollar, but now with TIVO's podcasts and wireless connections, anything on your TIVO you can put into your IPOD!!! Cool! Thank you Tivo!
    Sincerely, Rod
     
  20. patternofstars7

    patternofstars7 New Member

    4
    0
    Jan 25, 2008
    Just got my TiVo HD today and set up an appointment for a carblecard installation tues 1/29. I was surprised when the CS rep told me they had M-Cards available instead of using two S-Cards. I had heard they haven't rolled them out yet on long island yet so it was pleasant news. Anywho, I'll update on how the visit goes.

    Cablevision of Woodbury.
     

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