Cablevision CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.

  1. aero_22

    aero_22 New Member

    70
    0
    Jan 29, 2004
    Morris...

    Advertisements

    Originally Posted by aero_22
    Now what?

    Two installers for CV were here in NJ for 5 hours. Tried 5 different cable cards. CV cust service bound and unbound the cards repeated times.

    I am only able to get analog channels (36/ESPN here in NJ) but no digital channels (CBS 2 and Fox 5 is broadcast in digital, and I was not able to receive, as well as no encrypted channels like HBO, etc).

    I was on the phone with Tivo; they said that no one is available in upper level customer service till TUES. Tivo says it is the cable cards; CV thinks it is the Tivo

    CV is going to come back tomorrow morning

    I am trying a restart and delete everything now before the visit tomorrow.

    Any suggestions?

    Update:
    1) Did clear/delete eveything (without CCs in S3).
    2) I called CV CS myself (called the 888-705-7171, asked for CC expert). Note that during my install yesterday, the installers called their local dispatch (local NJ number)and waited 40 min to get someone. When I called the 888, I got someone in 2 min. Not sure if I was able to get someone since I called late afternoon rather than the installers calling early morning, or if the 888 number is reserved for CC installs?

    3) We unbound/bound both cards.

    Now I have the following:
    4) CC1
    -It appears I have all channels, immediate access to them. However, when I believe I am using CC1 on Live TV, and navigate to a new channel (ie one I have not visted), I get a CC2 copy-protection error page. If I hit clear, it removes the CP notify page and I am able to view the channel. SO, I hit Live TV (to switch tuners), but I will run across a new channel, and I get a CC2 CP notify page? When you are viewing Live TV, is there any indication on the Tivo which tuner I am using?? I cannot find.

    -On CC1 menu page, the Host/Binding Screen says "to view copy-protected prgrams, please report.....

    -On CC1 menu page, The Copy-Protection screen says "current status waiting for validation" and for the Validated CableCard ID (hex), it is "N/A", the Validated HOST ID (hex) it is "N/A"and Validation EMM since boot: None.

    5) CC2
    - It appears I am getting all the channels, but will run into the "copy-protection report" screen for CC2. I hit clear, and the channel is then available to me.

    -On CC2 menu page, the Host/Binding Screen says "There is a technical problem witH your equipment. Please report the following error: "(52) Error during CCI exchange" for CC ID xxxxxxxxxxxx Host ID xxxxxxxxxxxxx. Call 1-888-705-7171

    -On CC2 menu page, The Copy-Protection screen says "(52) Error during CCI Exchange" and for the Validated CableCard ID (hex), it is a LONG STRING OF NUMBERS, the Validated HOST ID (hex) IS A LONG STRING and Validation EMM since boot: LONG STRING OF NUMBERS

    In summary:
    CC1 is being shown as unbound on my S3, and does not have any Validated Cable Card/HostID hex numbers showing, but it looks like I am getting all the channels.

    CC2 has error messages on the bind and CP screens, and I am getting CC2 copy-protection report black screens, but if I hit clear, I get the channel. Note that on any of the CP report screens, it is ALWAYS CC2, not CC1.

    Roll truck # 2 guy just called before his arrival. I mentioned that I did things after my install yesterday and I am much better than where they left it. I mentioned the Error 52 message. He knows what to do for CC2 (thinks it is a channel mapping problem - asked if I get Playboy or PPV). He is coming in a 1/2 hr. Will keep everyone updated....
     
  2. aero_22

    aero_22 New Member

    70
    0
    Jan 29, 2004
    Morris...
    UPDATE # 2 - RESOLVED!!

    1) Two senior CV techs came this morning. CC1 was bad and replaced.
    2) Rebound the cards via local dispatch
    3) Went through guided setup again. When it asked if I receive channel 1 (Preview channel), the tech told Tivo to check another channel. It asked for 23, and the tech said to check another channel. We repeated this 5x or so, until Tivo said it is not sure which Cable package I received. When it asked if I was in Morris County 520/750, I said yes, but then the first cable lineup Tivo offered (Cablevision basic) was missing channels 23-100. I said NO and then it offered Cablevision Extended and channels 23-100 were populated. I chose that lineup.

    From my experience:
    1) I had used the Tivo with just the RF in before the 1st cablecard install attempt. I should have done a clear and delete everything before the first CC install.

    2) There were likely bad cablecards in the mix of cards during the first install, which made the binding process frustrating for the local installers and the CV customer service people and gave the impression that perhaps my Tivo was perhaps broken.

    3) I did a Clear and Delete everything myself between the 1st and 2nd install, then loaded the CC cards myself. This gave me most channels, but CC1 was not properly bound.

    I believe the clear and delete everything wiped out any settings Tivo had when I used the S3 BEFORE the first CC install. So, my suggestion is that even though Tivo says you can use the S3 without CCs, if you want to avoid headaches, just connect the S3 to your TV right before your CC install, and DONT go through guided setup until the tech is in your house.

    If you used the Tivo pre-install, be sure to Clear and Delete Everything before the CC install.

    CV did a great job on this - I appreciated the efforts on the first install attempt and very happy with the conclusion to all of this in the 2nd install.

    The two senior techs here in Morris County were very professional and knew exactly what to do to get the Tivo up and running this morning.

    The S3 is awesome - pic quality is so clear and having DD 5.1 rocks.

     
  3. pl1

    pl1 Well-Known Member

    1,368
    49
    Jan 17, 2007
    MA
    If that was really needed, it would be in the cableCARD instructions. Anyhow, my install went totally smooth. I set up my TiVo without the cableCARDS, had Comcast install them, and redid my setup. Worked first try. No special tricks. Your situation is most likely a cableco problem.
     
  4. cwolfey

    cwolfey Member

    37
    0
    Nov 12, 2006
    If the unit is reset or the power goes out with both cards in..it definitely gets all messed up: missing channels, initializing etc..

    I find that if I unplug the unit for a couple minutes wait for it to reboot and then insert the cards again just like the install..one at a time

    Everything works good after that.

    I am on Cablevision Hauppauge
     
  5. ivorycassiopeia

    ivorycassiopeia IvoryCassiopeia

    24
    0
    Feb 5, 2007

    Advertisements

    :p We have had a WORKING S3 for about a week now!!! Yay!!! :eek:

    After all of the stress, returning our damaged TiVo box for a new one, and threatening to cancel all of our Cablevision/Optimum services, we finally got a manager that cared, and a competent tech to install the CableCARDs...he also ran a new wire from the pole to the house to increase signal strength.

    We did use one poster's advice when going through guided setup -- saying no to each channel suggestion until it asked which Cablevision line-up we had -- then we chose the extended, which allowed all of the correct channels to show up in the guide.

    Until something else goes wrong, no more rants from me! :D
     
  6. Mar 3, 2007 #326 of 995
    Burt Spielman

    Burt Spielman Member

    74
    0
    May 9, 2001
    Madison,...
    Last weekend, CC2 was "flaky," with random channel outages and equally random displays of the gray screen stating "To view copy-protected …." Then suddenly (or coincidentally), CC1 began to act up in a worse manner. This time, the gray screen reported "error 52, waiting for CCI exchange" and, after running the Guided Setup, TiVo was unable to retrieve guide data for many channels (I think because it didn't know these channels even existed).

    My Sunday call to Cablevision brought the tech out the next day. He happened to be the guy who had made the initial installation last December, and he was significantly more familiar with TiVo/CableCard installations and issues than he had been months earlier. (All eight of his client calls on Monday were CableCard-related, by the way.)

    First of all, he said that he was carrying NDS CableCards that had new firmware. Instead of monkeying around with the now error-prone CC1 and with the unreliable CC2, he decided to replace them with the new cards. He did say that, if CC1 was exhibiting trouble, CC2 would not be reliable.

    In any case, after unbinding, then rebinding both cards, and insisting that his dispatcher office get all the numbers absolutely correct, we got an 04 blocked message. They said it was some sort of accounting issue with my account. While the tech stood by, I cleared up the issue (an error on CV's part), and he attempted unbinding and binding again.

    This time, both cards showed "validated." I had never seen this reported before--always "waiting for validation." When he heard this, even though he made the initial installation, he said it was probable the cards were never properly bound (binded?) in the first place. I'll repeat--I had never seen either card report "validated" on the gray screen.

    Now, to the Guided Setup:

    The tech (Steve, #219) called one of his colleagues (Jim) to nursemaid me through a variation of the Guided Setup technique. They did not want me to accept "Cablevision of Morris 520/750" (I think these numbers are correct) because that choice defaults to basic cable, with many channels missing. He suggested that I instead decline all answers ("I'm not sure.") to the channel lineup questions until the TiVo reported that it had four possible choices for my zip code. These were two Cablevision and two Verizon FIOS lineups, basic digital and extended digital in each case. He suggested I choose CV extended, then let the TiVo do its thing.

    On the first try, some of the channels did not show up correctly; that is, they had the incorrect channel number assigned to them. And, when the TiVo finally displayed video after the Setup, the channel guide was all messed up.

    However, I decided to rerun the Guided Setup, again declining all channel questions, and, this time, all went correctly.

    That was Monday, after about three or four hours of effort. I'm happy to report that all is well since: both cards remain "validated" and I have had no discernable problems.

    Several other items worth mentioning re Cablevision: The tech gives high marks to TiVo as being one of the few manufacturers with a commitment to pursuing these CableCard problems. He doesn't have a lot of kind things to say about various TV manufacturers, for example.

    Both the tech who visited, Steve, and his on-the-phone colleague, Jim, called me back Monday night or Tuesday morning to ensure things were all right. And, Steve left me his supervisor's (Allen, who also called me) phone number, should I ever run into trouble and need for Steve or one of his other "CableCard-savvy" colleagues to return.
     
  7. Mar 4, 2007 #327 of 995
    TivoInNY

    TivoInNY Tivo Addict

    56
    0
    Dec 19, 2002
    New York
    I don't know if it's FIOS or what, but Cablevision seems to be trying a lot harder lately (at least in NY/NJ), don't they? I'll still never forgive them for the years of abuse (and the whole YES Network thing), but still, it's nice to see.

    Now, if only we could get Discovery HD to replace some of the less useful HD stations we have in our lineup...
     
  8. Mar 4, 2007 #328 of 995
    dbenrosen

    dbenrosen New Member

    462
    0
    Sep 20, 2003
    New Jersey
    Were the original cards NDS as well, or were they SA? I thought Cablevision was only using SA cards.
     
  9. Mar 4, 2007 #329 of 995
    DCIFRTHS

    DCIFRTHS Active Member

    2,119
    0
    Jan 6, 2000
    New York
    Some people have reported that Cablevision is using NDS cards in some area(s). I think mostly in Jersey.
     
  10. Mar 4, 2007 #330 of 995
    Burt Spielman

    Burt Spielman Member

    74
    0
    May 9, 2001
    Madison,...
    Yes, the originals were NDS, too. All of the techs who have visited have said they're the only kind they've ever seen.
     
  11. Mar 5, 2007 #331 of 995
    compuz1

    compuz1 TiVo - A Lifechanger

    85
    0
    Jan 8, 2003
    Long Island, NY
    CV Woodbury has ONLY been using the NDS cards which have an abysmal failure rate. I will be posting the saga of my experience with CV very soon (recently left them)...
     
  12. lyfsagft

    lyfsagft New Member

    37
    0
    Dec 26, 2004
    I hope I can get some advice here. I did search for what I am assuming is the problem: no live TV after cable setup but I got nothin --- or everything!

    Here's the sad story.

    I am on Cablevision on Long Island (Western Suffolk near Port Jeff and Stony Brook). Got the S3 on Saturday and did the guided setup but did NOT plug the RF from the cable into the unit because 1) The Tivo insert didn't say I had to and 2) It was stuck. I did everything else. I've had Tivo since 2001 and had researched this very carefully so I'm pretty sure I did my homework and all was as it should be.

    Cable guy got here this morning. Nice guy. Said the cable strength was very low at the street. Ok, but I already had the Cablevision DVR working so what was the problem? He installed the cards anyway and said the signal was too low and while he couldn't correct it at the street, he did say the original install was routed all around the outside of the house so he re-routed that line and took out an unneccessary splitter.

    I went through the guided setup again.

    According to this nice guy, the cable now showed good strength, the cards were fine, but since I did nothave the RF cable plugged into the Tivo for at least 24 hours before he got there, I would get no TV for a day or so. I asked him to input it directly into the back of the TV (A Samsung 46" DLP) which he did and the SP was fine. But when he plugged it back into the Tivo, again --- nothing but gray screen.

    I went through the guided setup AGAIN.

    By this time the guy was here for 3 hours. I was tired, he was tired. He said I had to go through the guided setup again which I did for at least the 3rd time.

    Now I not only don't get a gray screen, I get "unsupported mode". If this was a signal issue, wouldn't the TV report "No signal or weak signal" as it does when the DVD source is selected but the DVD player is turned off?

    System information reports I have 8.1.1x ver, recognizes the Coax is in, had the correct date and time, notes that cablecard slots 1 and 2 are active, and everything else looks good.

    When I go to each cable card settings and test channels, I get that "not supported mode" message again. and the screen turns black and go get back to Tivo I have to press the Tivo button. It's almost like it's on the wrong resolution or something....

    What else should I try? If I reset the system, will it unbind the cable cards? Do I have to get an installer back out here?

    Thanks for the help!
     
  13. pl1

    pl1 Well-Known Member

    1,368
    49
    Jan 17, 2007
    MA
    Have you tried with no cableCARDS? Do you have the cableco coax in the right input? There are two, one for cable and one for OTA antenna.
     
  14. lyfsagft

    lyfsagft New Member

    37
    0
    Dec 26, 2004
    I don't know if it was dumb luck or what, but the thought of it being a resolution problem led me back to the video output settings which I had set to NATIVE.

    Well, my TV doesn't like that.

    I'm still fooling with what will look best, but I now have all channels!

    Thanks! :up:
     
  15. PetiePal

    PetiePal New Member

    2
    0
    Apr 17, 2007
    Help! Having a very similar problem.

    Got my series 3 a week or so ago, activated it this morning with the lifetime subscription, and then the Cablevision guy came this afternoon. He activated both cards but the channels only went up to 22. 23 and up all were blank. I did a clear and reset above like recommended and now only the 1st card even gives me up to 22. The 2cd doesn't recognize anything.

    Any suggestions? I couldn't keep him here that long and if I would be able to resolve it over the phone with Cablevision I'd really rather than have to sacrifice time to meet a cable guy.

    I followed the CableCard instructions to a t. Put the first card in, which was already activated, then tried testing the channels....

    I was hoping this would have gone smoothly...
     
  16. DCIFRTHS

    DCIFRTHS Active Member

    2,119
    0
    Jan 6, 2000
    New York
    Are thet CCs SA branded? It sounds like you aren't getting the encrypted channels. What is the status of the cards in the TiVos CC diagnostic screens?

    If the cards are showing that they are authorized, you can call customer service, and ask them to "hit" the cards.

    If the cards aren't properly bound, you will need to ask fo a CC specialist, and they will be able to bind the cards for you. I don't think this particular department is there past 7:00 PM though ....

    Keep us posted.
     
  17. DCIFRTHS

    DCIFRTHS Active Member

    2,119
    0
    Jan 6, 2000
    New York
    Inn your first post, you mentioned "unsupported mode". From what I have been able to ascertain, this is actually a message that appears in the CC screens when the CC firmware is updating. We recently killed two cable cards because we pulled them out before the update was finished. I believe there is supposed to be a "spinning wheel" that displays when the firmware is upgrading, but we didn't get it on the two cards we ruined, and the next two cards we tried.

    I mentioned to the tech that the firmware might be updating, so after installing the third card, he agreed to wait. Eventually (app. 10 mins) the diagnostic screens showed the necessary information (host ID etc.), and he called to bind the cards. I then received a message that I had to rerun guided setup. I did, and then we installed the last card with the same results.

    I have a bad feeling that some of the unsuccessful installs are a result of incomplete firmware updates. The Tivo doesn't always display this information, so it appears that the card isn't working.
     
  18. Burt Spielman

    Burt Spielman Member

    74
    0
    May 9, 2001
    Madison,...
    Please see my March 3 post in this thread. There's a Cablevision variation to the standard Guided Setup routine that may help you. By all means, ensure that both cards are validated.
     
  19. DCIFRTHS

    DCIFRTHS Active Member

    2,119
    0
    Jan 6, 2000
    New York

    Here is the link to Burt's post.

    EDIT: Please note that in Burt's area, Cablevision is using NDS CCs. Most of the Cablevision system uses Scientific Atlanta equipment.

    The Guided Setup variation can be used on any system - it is not specific to Cablevision. As an alternative, you can always add channels to the lineup after you have completed guided Setup although the way Burt suggested is probably easier from the get go.
     
  20. Burt Spielman

    Burt Spielman Member

    74
    0
    May 9, 2001
    Madison,...
    Thanks for posting the link. Had I been able to take the time when I replied, I'd have done so myself. :eek:
     

Share This Page

spam firewall

Advertisements