Cablevision CableCard Info, Experiences...

Discussion in 'TiVo Series3 HDTV DVRs' started by jmatero, Sep 12, 2006.

  1. Jan 7, 2007 #281 of 995
    compuz1

    compuz1 TiVo - A Lifechanger

    85
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    Jan 8, 2003
    Long Island, NY

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    That's what I tried to tell CV. They called their headend and tried to send the provisioning signal to the cards again. Then, without listining to me, they pulled out the cards on the CC screen, forgot which was which and accidentally put the cards back in the wrong order. When I alerted them to this, they first said it didnt matter and that CC1 could be used in the 2 slot and vice-versa, however I got them to pull them out, and actually followed the directions. After putting the original CC 1 in the 1 slot and now it isn't recognized as beign binded to the TiVo. Instead of "your card is authorized" it says "to view copy-protected programs, call..." int he Host/Binding screen. They claimed that the cards are reading as being binded in their system. They also blamed it on the TiVo. When I told them it was likely due to treating the cards like poker chips, they refused to replace the cards as they said "its already 3p, I don't want to wait an hour for each card to go in only to find the TiVo breaks it". Realizing the guy never saw a S3 before, CV agreed to send a lead tech out tomorrow AM to REPLACE the CCs and do my new TiVo install.

    I am SICK of CV! Who can I cal about this ****
     
  2. Jan 7, 2007 #282 of 995
    DCIFRTHS

    DCIFRTHS Active Member

    2,119
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    Jan 6, 2000
    New York
    Check your PMs.
     
  3. Jan 9, 2007 #283 of 995
    ADG

    ADG Allan

    2,609
    257
    Aug 19, 2003
    New Jersey, USA
    CV tech was here - very knowledgeable guy named Rob - replaced both cards. Took about 1/2 hour and keeping my fingers crossed.
     
  4. Jan 9, 2007 #284 of 995
    compuz1

    compuz1 TiVo - A Lifechanger

    85
    0
    Jan 8, 2003
    Long Island, NY
    CV Card replacement update...
    Senior tech came out. VERY knowledgeable. Installed CableCards in my new Tivo and it was working in 30 mins.

    As for my "problem child." We went through 4 cards, repeated guided setup, only 3 analog channels were available even though the new provisioning signal came through to bind the new cards to the TiVo. We were about to give up (and I to admit the TiVo was broken) when I told him to leave and call back in 90 mins. I attempted a clear and delete all and in 90 mins, channels were coming through A-OK! Only problem was that the cards lost the cablecard binding and needed to be reprovisioned. Installer did that remotely and everything ended up being great!

    Also FYI, on the new install, CC2 was assigned to another customer's account and wasn't taken out of the system. Although CC1 was funcitoning and binded, CC2 needed to be replaced. After doing this and binding it, CC1 failed. We fixed this by removing and replacing CC1 and rebooting the TiVo. Everything is now bound and working smoothly.

    As an aside, the original TiVo lost its channeld after the 8.0.1c update. Perhaps TiVo should reccomend a clear and delete all after doing a software update.

    In the end, CV was not at fault... It was the TiVo software that refused to accept new cards without the drive being cleared.
     
  5. p-lo

    p-lo New Member

    6
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    Dec 28, 2006
    Long Island

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    This is excellent information for us to hear about, who are getting caught up in "he said/she said" finger pointing between TiVo and the cable companies. The bottom line is that CableCard technology is not yet ready for prime time. It carries the freight pretty well with regard to distinguishing among open/blocked/subscribed/ encrypted channels in a combo analog/digital environment. But once DRM comes into play, here again--as elsewhere throughout the whole world of media distribution--everything predicated on paid ownnership and freedom-of-use rights crashes into a centralized authoritarian model that can't be implemented in the field without the kinds of hassle we are all reporting.

    In regard to these issues, Microsoft turned from being a software company to a marketing company ten years ago: Exhibit One, Windows Media Player.

    We, who are the market, must start studying and learning how not to get ourselves 'deilvered' to distributors by manipulations of the technology.

    Pay attention!
     
  6. njdtivo

    njdtivo Member

    149
    0
    Nov 11, 2002
    New Jersey
    So yesterday I had my 4th visit from a Cablevision technician to try and get the cablecards and Tivo S3 functioning properly. Both cablecards were receiving error 52 messages and the S3 would not load the correct guide data.

    I had contacted a VP at Cablevision through the Yahoo board and we then communicated via e-mail. The technician they sent out yesterday was the most knowledgeable, most professional Cablevision employee I have ever met. He knew exactly what he was doing, explained each step of the way, and after about 7 cablecards found two that were the correct version and functioning. I now have an S3 that is functioning perfectly.

    What a pleasure when you get a technician who really knows his job and the technology.
     
  7. ajlee7

    ajlee7 New Member

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    Dec 27, 2004
    As I mentioned in another thread, I got 2 (not 1) TiVo S3's working with dual cards in about an hour. He did say that it's typically not that easy.
     
  8. mbernste

    mbernste Active Member

    766
    84
    Apr 6, 2003
    Piscataway, NJ
    What is the correct version of card so that I know in the event I have the same problem?
     
  9. njdtivo

    njdtivo Member

    149
    0
    Nov 11, 2002
    New Jersey
    I have no idea. Something about it has to be a 3 digit card not a 4 digit card (NDS), and a couple came up with an incorrect bios message.
     
  10. Blonde

    Blonde VIP Member

    190
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    Jun 13, 2002
    USA
    I'm going to be moving soon. Does Cablevision charge you for a CableCard install even if you're getting it with a new installation?
     
  11. mbernste

    mbernste Active Member

    766
    84
    Apr 6, 2003
    Piscataway, NJ
    Yes, its $46.
     
  12. mad6c

    mad6c Member

    42
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    Nov 2, 2003
    For my install it was just the basic install charge for everything, The promo was 9.99 at the time.

    I had two cablecards installed in my TiVO and two HD STBs.
     
  13. Blonde

    Blonde VIP Member

    190
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    Jun 13, 2002
    USA
    I have Cablevision coming to install on Thursday. Can anyone give me a list of steps of what I should do to prepare? Plug it all in I guess? Which sets of instructions should I have ready? What should I tell the installer to do, since I'm guessing through here I'll know more than he does?
     
  14. Feb 1, 2007 #294 of 995
    billin

    billin New Member

    4
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    Oct 20, 2004
    Hi Blonde,

    You should definitely have your TiVo plugged in and hooked up to the TV - whether you hook it up to your phone line / LAN is up to you, as is running through the initial TiVo setup screens (I did, just to make sure the TiVo was working properly prior to the install). The S3 comes with a single sheet that says something like "Instructions for the Installer" at the top, which you should have handy for the installer, in case he hasn't done an S3 CableCard install before.

    After reading some of the horror stories on this board, I feel extremely grateful for my install. I'm in Larchmont, NY and had the CableCards installed into my S3 on 1/26/07. The installer apparently had done a few of these installs before, as he didn't need the TiVo installer cheat sheet. He plugged in the cards, talked to someone at the office, and said the cards would take "a while" to register. Something like 30-45 minutes later, he was done and I was up and running. There was one point at which I got an error screen saying that I had to call Cablevision, but it went away by itself after 5 mins, and I haven't had any other problems since (knock wood).

    Good luck with your install!!
     
  15. Feb 1, 2007 #295 of 995
    hdobsessed

    hdobsessed New Member

    1
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    Jan 29, 2007
    Can anyone who lives in Brooklyn, NY comment on CableVision's service in helping set up the series 3? Were they helpful or did you have to fight them tooth and nail to get them to install Tivo service. And once installed, did you have problems with the service? The $600 cost of the series three is a big enough pill to swallow, but if I'm going to be plagued by CableVision hassles - then it might not be worth the trouble (for me - although I can understand refusing to live without Tivo!).

    I know these issues have all been covered, but when I did a search for "Brooklyn" on this thread, I only got one hit. It seems that issues of customer service vary extremely widely, depending upon where you live, and I'd like to get an idea of CableVision service unique to Brooklyn.

    BTW - I used to have Directv (with Tivo! ahh, couch potato heaven!) - and I loved, loved, loved the product and the customer service was simply outstanding - but for various installation issues (plus the fact that Rupert Murdoch won't support Tivo! Don't get me started!) I've decided to go with CableVision for now. Their DVR sucks - and not too crazy about their hard sell tactics. Way different from Directv!
     
  16. Feb 3, 2007 #296 of 995
    rcliff

    rcliff Member

    199
    4
    Jun 16, 2001
    New York
    Is anyone having a problem receiving News 12 Traffic and Weather (Channel 61)? I'm on the Woodbury system and seem to receive all other channels fine but just get a blank screen on 61. Thanks
     
  17. Feb 3, 2007 #297 of 995
    ThomC

    ThomC New Member

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    Nov 4, 2003
    Saw it fine here in Westchester this morning.
     
  18. Feb 3, 2007 #298 of 995
    TivoInNY

    TivoInNY Tivo Addict

    56
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    Dec 19, 2002
    New York
    At the risk of jinxing myself, I just wanted to say that I had an unusually *positive* experience this morning with Cablevision, setting up two cablecards in my new S3 here in Westchester County, NY. The guy was polite, friendly, knew what he was doing, and had the whole thing wrapped in about an hour, most of the time spent waiting on hold and while the cards recognized the authorization. He said this was "normal".

    The cards have been working fine for several hours.

    Anyhow, just a positive story to help keep people from absolutely dreading the cable guy coming, like I was.

    YMMV, and, of course, my positive experience could end at any moment given other's problems on this board!
     
  19. Feb 3, 2007 #299 of 995
    rcliff

    rcliff Member

    199
    4
    Jun 16, 2001
    New York
    It's more than just the one channel it seems. Random channels give the message searching for signal. Is the Series 3 incapable of showing analog channels?
     
  20. Feb 3, 2007 #300 of 995
    pl1

    pl1 Well-Known Member

    1,412
    59
    Jan 17, 2007
    MA
    I get all if my analog channels on both tuners.
     

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