CableCo. Refuses to sell me CableCard?

Discussion in 'TiVo Series3 HDTV DVRs' started by Joybob, Oct 6, 2007.

  1. Oct 6, 2007 #1 of 12
    Joybob

    Joybob New Member

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    I already searched the forums and this doesn't seem to show up.

    1. In August I called Onelink Communications in Puerto Rico to see if they rented CableCards and they told me yes.

    2. I finally splurge on an HDTV in September and order a Tivo S3. When it gets here I call the company and they say that they only sell 1 CableCard per customer TOTAL and that it will not allow me to view digital or HD channels and that if I want more than one television in my house I'm going to have to buy their $30 a month DVR.

    3. In case you don't know all Federal Laws apply the same to Puerto Rico so whatever strategies have worked in the continental US should work down here too.

    4. I currently have my Tivo working thanks to the M-Card I 'stole' from their DVR which actually allows me to view the HD channels and the Premium channels no problem. No multi-stream though. However this set-up is costing me $200 a month

    So my questions are.

    1. Are they allowed to sell only 1 cablecard per customer total? The tech support said their system could only handle one card. She seemed incapable of explaining why it is that I can have 2 functional DVRs if they're also based on CableCards.

    2. Are they allowed to sell any CableCards or do they have to sell CableCards that allow access to premium and HD channels (which I'm being charged for)?

    3. Does anyone have any experience dealing with local telecom regulation agencies? How long would it take for a complaint to have any effect?

    4. I get a 10 dollar charge for access to their Program Guide; and I'm told that it's a required fee if I want HD. Is this permitted? I don't see the point of paying for two different program guides.

    5. Anyone with experience dealing with Onelink would be a huge help. I know for a fact they don't have a waiver for the Cablecard mandate so.
     
  2. Oct 6, 2007 #2 of 12
    ah30k

    ah30k Well-Known Member

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    I can't help with regulations but we need to set terminology. Cable companies do not sell CableCARDs to people they lease/rent them.

    I hope you eventually get them to provide you with two cards. Good luck.

    On the guide fee, call their bluff and tell them you do not want HD at all. Chances are you'll still get it.

    On the CableCARD types, there is only one type of card (well soon to be two when the M-Cards come out). There is no difference between HD/SD or premium/non-premium at all.
     
  3. Oct 6, 2007 #3 of 12
    gastrof

    gastrof Hubcaps r in fashion

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    Potato and pen.
    I don't believe they're required to sell anyone a cable card....no more than they were required to SELL you a cable BOX.

    They're required to PROVIDE cable cards...and usually do it for a monthly rental fee.

    By the way...

    I'm surprised the card from the other device even works in your TiVo.

    Normally the setup is device specific.
     
  4. Oct 6, 2007 #4 of 12
    minckster

    minckster New Member

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  5. Oct 6, 2007 #5 of 12
    Joybob

    Joybob New Member

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    Oct 2, 2007
    I apologize for the phrasing. I meant rent/lease.
     
  6. Oct 6, 2007 #6 of 12
    Joybob

    Joybob New Member

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    Well I'm getting some techs coming over on Wednesday to install my 1 cablecard that I'm allowed. I'll see if the HD/Premium thing is a bluff or real.

    And the 1 cablecard per customer means 1 card can be rented per household.
     
  7. Oct 6, 2007 #7 of 12
    bicker

    bicker bUU

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    It should also be noted that not every cable company is required to provide CableCards... not sure about this one in particular.
     
  8. Oct 6, 2007 #8 of 12
    classicsat

    classicsat Astute User

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    Their guide fee is probably their name for some digital access fee.
     
  9. Oct 6, 2007 #9 of 12
    Joybob

    Joybob New Member

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    As mentioned in the OP; the company doesn't have a waiver for the CableCard mandate so it applies to them.
     
  10. sullivc

    sullivc New Member

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    Oct 9, 2007
    Would anyone be interested in being a class representative in a case against the cable companies over cablecards? If so, please contact me.
     
  11. ah30k

    ah30k Well-Known Member

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    How about stating what the claim would be?
     
  12. Joybob

    Joybob New Member

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    Oct 2, 2007
    And specifying which cable companies. I don't think you can sue every single cable company in the USA.
     

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