Cablecards do not support HD or Premium channels

Discussion in 'TiVo Series3 HDTV DVRs' started by Joybob, Oct 8, 2007.

  1. Oct 8, 2007 #1 of 35
    Joybob

    Joybob New Member

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    Is there any specific mandate that requires that they do?
     
  2. Oct 8, 2007 #2 of 35
    NCTRNL

    NCTRNL New Member

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    Then what would be the point of a cable card? Their main job is to decode the Premium and HD channels...
     
  3. Oct 8, 2007 #3 of 35
    bicker

    bicker bUU

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    The point of CableCards is to provide authentication for any channel the cable system elects to encrypt to control unauthorized access to. Cable systems are required to provide an option for just basic cable, just broadcast analog channels and public access channels. Therefore, in many areas, anything else, even the most basic cable channels like TBS and CNN, require authentication, to ensure that viewers have paid the higher fees associated with the additional channels. CableCards bridge that gap.

    Having said that, my CableCards have no problem working with HD and premium channels.
     
  4. Oct 8, 2007 #4 of 35
    Joybob

    Joybob New Member

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    Okay, but my cable company refuses to give me a cable card that functions with HD and premium channels. My question is whether they're required to provide a cablecard with those functions enabled?
     
  5. Oct 8, 2007 #5 of 35
    ah30k

    ah30k Well-Known Member

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    You were talking with a confused person. CableCARDs sole purpose in life is to decode encrypted channels (well, providing channel maps is another purpose but lets leave that on the back burner for now).

    Unfortunately, you are not the first to deal with confused reps.
     
  6. Oct 8, 2007 #6 of 35
    Joybob

    Joybob New Member

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    They are not confused at all. Those of us who have been given CableCards have our High Def and Premium channels shut off despite the fact that we pay for access to them.

    My question is, again, is there any specific FCC mandate saying that they are not permitted to do this.
     
  7. Oct 8, 2007 #7 of 35
    gastrof

    gastrof Hubcaps r in fashion

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    Yes. They ARE confused, and it sounds like your whole cable company is being run by confused people.

    The cable companies have been told by the Feds that they MUST provide cable cards to sub for cable boxes.

    They do NOT have the option of giving you cards that don't replace a cable box. (If the cards aren't getting you HD and premium channels, what ARE they getting you, by the way?)

    The only cable companies that are excempt from the "must provide cable cards" rule are smaller "Mom'n'Pop" type cable systems.

    If YOUR cable company is providing cards, they HAVE TO make them do the job a cable box would. (Possible exclusion? Cable systems using switched video. )
     
  8. Oct 8, 2007 #8 of 35
    astrohip

    astrohip Well-Known Raconteur TCF Club

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    Perhaps you could give us more details--which cable company/location for starters.

    There are thousands of use who use cablecards, and get HD, HBO, etc. Your blanket statement doesn't speak for me. But with more info, perhaps we can illuminate your problem. And with any luck, resolve it! :up:
     
  9. Oct 8, 2007 #9 of 35
    ZeoTiVo

    ZeoTiVo I can't explain

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    yep, step 1 is to determine if your cable company has a waiver from the FCC mandate on cable cards.

    if they did though, chances are they would not even provide a cable card versus have to do all the work and overhaead to support cable card but tehn not have a way to sell you HD or premium channels. That just makes no sense from a monetary perspective by the cable company. Something is indeed confused and specifics are needed to determine the actual situation you are facing.
     
  10. ah30k

    ah30k Well-Known Member

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    If they shut off your premium services it is NOT because the CableCARDs do not support them it is because they f^%'ed up your account setup and did not enable those channels on your CableCARD address. Totally separate issue from the nonsense that the cards do not support those channels.
     
  11. IJustLikeTivo

    IJustLikeTivo Active Member

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    Mostly. If you cable company is large enough, they have to do it. It doesn't have to be cheap but it does have to work. Now, if your company is small, they can get a waiver and not be required to support cablecards. If they support them at all, say in their own Set to box, I think they have to do the same for you and they have to charge the same feeds for you as they do for their own box. That means the level of service fees, not the cablecard fees.
     
  12. bicker

    bicker bUU

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    There is nothing in CableCards that is tied to the nature of a channel. What channels the CableCard enables for you versus doesn't enable for you is NOT encoded in the CableCard, but is configured at the cable system head-end. We cannot answer the question you're asking because it doesn't necessarily apply to the way CableCards actually work.
     
  13. nathanziarek

    nathanziarek New Member

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    Joybob -- I think, but don't know for sure, that it is OK for them to not offer HD & premiums through cable card (with the exception being HD Locals).

    I base my reasoning off of TimeWarner here in WI, who does not offer ESPN2HD and a few other channels to CableCard subscribers. The general consensus around here is that it is anticipation of SDV -- better to never have offered them than to offer and then revoke.

    If TW can not offer me a default channel in the HD tier (that I pay for), I imagine any company can pick and choose so long as you are aware and agree.

    That's just my guess though. I don't have any literature to back that up.

    n
     
  14. Joybob

    Joybob New Member

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    We are being given 1 Scard per person total which only allows access to digital channels but not HD and premium. (I am being charged for them however.

    They do not have a waiver for the Cablecard mandate.

    I still need a link to an FCC regulation that says that I should be given access to HD channels. (They do not use SDV).

    All the reps and the people who have had these cards installed have said that they are not allowed access to the premium and HD channels. The reps say it is a limitation on the cards; but clearly that cannot be the case.

    We are speaking about Onelink Communications in Puerto Rico. All FCC rules apply the same in Puerto Rico as in the United States. Their cable boxes are supplied by Scientific Atlanta and the DVR box they supply does carry a M-Card which when plugged into a Tivo permits access to premium and HD channels. What I'm asking is if they're required to A. Sell more than 1 card and B. Sell the same card their DVR's come equipped with, which allow access to premium channels.

    And I'll answer whatever other questions you might have.
     
  15. ah30k

    ah30k Well-Known Member

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    The CableCARDs not supporting HD or premium is clearly not true. I don't know what else to tell you. Sorry. They are feeding you a bunch of bull *****.
     
  16. Joybob

    Joybob New Member

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    So what the heck am I supposed to do?!?!
     
  17. cwoody222

    cwoody222 Well-Known Member

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    There's no TECHNICAL reason they are doing this. Perhaps they just don't have enough cards and they're "saving" them for people who need them for digital cable? Otherwise, why limit them to 1x person?

    Sounds like you're dealing with a pretty f'ed up company...
     
  18. zaknafein

    zaknafein Shorthanded

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    Complain. Loudly.
     
  19. Grakthis

    Grakthis New Member

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    I would ask for a cable box and a cable card.

    Take the cable card out of the box (which gets your premiums), and put it in your TiVo. Take the cable card out of your TiVo and put it in the cable box.

    Call them and tell them you no longer want the cable box. They will take it away, leaving you with a TiVo that gets all of the premium channels.
     
  20. bdraw

    bdraw Member

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    Tampa, FL
    File a complaint with the FCC, only takes a few minutes.
    http://www.fcc.gov/cgb/complaints_general.html

    My cable company gave me a free STB for one year so I could watch the channels, but that is hardly a solution.

    Either way, the more complaints on file the better the chance that the FCC will take action.
     

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