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Cablecard issues

Discussion in 'TiVo Help Center' started by cpm0813, Oct 12, 2018.

  1. cpm0813

    cpm0813 New Member

    16
    3
    Dec 3, 2016
    I have a Premiere and a Bolt, both with Lifetime Service. I have swapped a single Cablecard between them in the past. I currently had the Cablecard in the Premiere, put it into the Bolt, called my cable provider to bind the Cablecard to the Bolt, and they said they were having errors. I put it back into the Premiere, and they said they were successfully able to bind it to the Premiere, but I keep getting the message to call my cable provider. Any ideas?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,856
    2,226
    Dec 7, 2012
    Ashland, PA...
    What's the message number?
     
  3. cpm0813

    cpm0813 New Member

    16
    3
    Dec 3, 2016
    It says Cisco CableCARD, then a phone number to call to start service for the device, along with the CableCARD ID and the Host ID.
     
  4. JoeKustra

    JoeKustra in the other Alabama TCF Club

    14,856
    2,226
    Dec 7, 2012
    Ashland, PA...
    I've never seen that message, so it may be the Bolt or Premiere. My pairing screen looks like this:
    ccPair.JPG

    Unless someone corrects me, pairing a cable card is a one-way operation. Every time I get one paired, my cable company calls me to see if it worked. They can't tell. But I have a Motorola M-Card, so Cisco/SA must be special. I only have Roamio units and a Premiere without a cable card. Sorry I couldn't help more.
     
  5. cpm0813

    cpm0813 New Member

    16
    3
    Dec 3, 2016
    Usually it binds fine, might take two or three tries. Today, neither TiVo will now bind, so my cable provider claims it is the TiVos causing the issue.
     
  6. UCLABB

    UCLABB Well-Known Member

    2,910
    514
    May 29, 2012
    Riverside, CA
    When moving a cable card from one active unit to another, the card first has to be unpaired then paired to the new device. I just went through this with no problem- taking card out of dead Bolt, putting it into replacement.

    May I ask why in the hell are you swapping them in the first place?
     
  7. ThAbtO

    ThAbtO TiVoholic by the bay

    9,457
    472
    Apr 6, 2000
    SF Bay Area
    You might try telling them to clear the existing Host/Data IDs (start over as if new) and give them the new IDs from the Bolt.
     

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