CableCARD installation FAQ

Discussion in 'TiVo Series3 HDTV DVRs' started by jfh3, Aug 25, 2007.

  1. Meklos

    Meklos New Member

    Nov 22, 2002


    Which makes absolutely no sense to me...

    No cablecard, I can record:

    1) Two analog channels
    2) One clear QAM channel and one analog channel
    3) Two clear QAM channels

    One S card, I can record:

    1) One analog channel
    2) One digital channel

    It's like it doesn't even know the 2nd tuner is there, even though it *could* record an analog channel there... or a clear QAM one.
  2. Adam1115

    Adam1115 Well-Known Member TCF Club

    Dec 15, 2003
    Denver ish
    You have it exactly correct.

    It appears the design is a throwback to the DirecTiVo dual tuner design.

    On the HR10-250, if you only had one satellite input you could only record one thing at a time even if one was OTA.

    My guess was that the programming would've been too complicated for the TiVo to have to determine which channel is on what tuner and whether it is able to use it, and perhaps would've made the unit buggier...

    Although the DT is somehow able to handles this...
  3. langsbr

    langsbr New Member

    Jan 19, 2008
    Columbia, SC
    I feel lucky since my install went prety smooth. Installer came with 2 M cards and the first one he popped in and it did a firmware upgrade on its own right away. He gave the headend the card id and host id and she sent a command and said it was paired. We did the guide setup which took about 20 min and once it was done we weren't getting any of the premiums (HBO, SHO). He contacted the headend and we checked and the card said, "not staged". he told her that, she hit the card and bam, it said "ready". Started getting all the premiums and some of the HDs. Does anyone know what channels are on SDV in Columbia, SC? I don't know which channels I should or shouldn't get? Is it random depending on what is being requested, or will no sdv channels ever come in?
  4. matt@thehickmans

    matt@thehickmans Hemo_jr

    Jan 8, 2008
    I installed three SA cards yesterday and have no apparent access to encrypted programming yet. I am getting a "CP Auth Received" in the CP menu but can't find any reference to "Powerkey Status" anywhere.

    Where can I find the "Powerkey Status" info? Or is it no longer used in the current firmware?

  5. wizzle

    wizzle HD Happiness

    Jul 9, 2007


    My experience w/ Time Warner installing an M-card in Tivo HD.

    Call to set the appt. for the install and the tech assured me that the person they send out knows a lot about cablecard installs.

    The guy arrived and had never done a cablecard install on a Tivo.

    That said, he had done a couple before into TVs. The install went fine. He called in the details and they guy on the other end was questioning why we were even installing a cablecard. He made the claim that it wasn't going to gain me anything.

    Never-the-less, the card was ready in about 20 mins. The long wait was the Tivo learning all the new info and rebooting.

    When the tech left...we hadn't even confirmed I received any HD content.

    After searching this forum, I figured out the HD channels were not your typical 2, 4, 6, etc... but rather up in the 200+ range.

    This was easy to confirm by simply looking at the channel lineup for this area where they list all of the HD channels.

    All works great. The techs still don't have much an understanding of it all.

    I'm also on the list for the SDV card, but thus far I get all of the HD channels I am paying for.
  6. richsadams

    richsadams Well-Known Member

    Jan 4, 2003
    Thanks very much for the details. :up:

    It's just unbelievable to me that after more than four years some employees of major cableco's still have no clue when it comes to cable cards. Amazing. :rolleyes:
  7. Mchero

    Mchero Almost old member

    Dec 20, 2001
    Concord, NH.
    They had to roll a truck when the HD units came out, not any more, they will simply hand over an HD box to you BUT after 3 years they still have to roll a truck for a CC install.

    I picked up my 2nd HD Tivo, called Comcast and was told I would have to wait 2 weeks for the install. Sure I can take a day off w/o any problems....NOT
  8. Lorcane

    Lorcane New Member

    Feb 11, 2008
    South Texas
    Is it important for your cable cards to have received the channel list? Mine are sort of working; however, I've never received the channel list from TWC.
  9. cableguy763

    cableguy763 New Member

    Oct 29, 2006
    What do you mean by channel list? Are you talking about the list in guided setup? If your cable cards are hooked up to rf they are getting a channel map and sending that to the tivo.
  10. alose

    alose New Member

    Dec 29, 2008
    Just to let people know that the setup can be simple:
    Comcast Cape Coral FL:
    Last week on Tuesday call up Comcast and change Full Basic to bottom tier Digital. Guy puts me on hold I get another agent. Place order again and request cable card. I specifically requested an M-Card. The agent was a bit confused but accepted that it was a specific type of Cable card and noted it in the order. The Card was "Free" but there was a mandatory $39.99 install fee. The agent scheduled a tech to come out Saturday Morning.

    The calls up about 8:30 to say he would be over in about 10 minutes. He shows up, copies down some info from the cable card, inserts card and goes to the pair info screen. He calls in, gets the the service activated, and screen blips and then everything is working. All told, took maybe 10-15 minutes.

    I did have everything configured on the tivo but the cable card and had it sitting at the right screen for the tech. Still the tech was a little surprised everything went so smoothly.
  11. richsadams

    richsadams Well-Known Member

    Jan 4, 2003
    Thanks for that. :up: It's good to hear a positive experience now and then. I think most of the time that's the case these days and that about the only time someone finds their way here is when it doesn't go so well. After several years on the market now, it's still surprising to hear about cableco's and/or tech's that still have no clue about what to do with a cable card.

    Enjoy your new TiVo!
  12. vaughtj1957

    vaughtj1957 Tivoholic Anonymous

    Jan 12, 2009
    SO Cal, TWC
    Hi, Couldn't find an answer in the FAQ,s so here goes........
    Just Replaced my Series 2Dt with A Tivo HD. I Live in SoCal and have TWC. Emailed TWC to set my appt date to install 2 cards and was informed they only support S cards with limited premium service. They set the appt for the next day. Installer came out and informed me he had never done a CC install before. I requested another tech. He called someone else and within 20 minutes had a senior tech arrive at he house. He said he had never done a Tivo install before but has done a few TV's. Luckily I had read through the forums for install advice and felt comfortable to give the green light. I pulled up the correct Tivo screen to begin card install. I inspected the cards and to my delight found they had brought 2 Motorola M cards. Tech installed card 1 and I ran the Tivo to the correct set up screen. He then called in to activate card and was working within minutes :up:, receiving all premium channels. I had read that all I needed was one M card to make dual tuners operate, but only one channel worked. I had him go ahead and install another M card in slot 2 and now both tuners are working flawlessly.
    My question is, was something done wrong during the activation service? :confused: or is this normal. Is there any advantage to using the M cards? Currently am not using an HD set, but plan to upgrade in the near future.
  13. lrhorer

    lrhorer Active Member

    Aug 31, 2003
    I cannot say for certain, as I have never actually attempted this, but I suspect your second card is doing nothing at all. Go into the diagnostics screens, and they will tell you wich CableCard is providing services. There is definitely no need for two M-Cards. I also strongly suspect the CSR who told you only limited services were available was incorrect. It's true you will not be able to receive any SDV channels until the TA is delivered in your area, and you might want to research to make certain any premium packages are worth it given the unavailability of SDV channels in those packages.
  14. pete7000

    pete7000 New Member

    Jan 27, 2009
    I have a tivo 3 and cablecard. Can I use the cablecard that Iam renting from the cable company , but no subscrition service from tivo?
    I don't need the program schedulle
  15. richsadams

    richsadams Well-Known Member

    Jan 4, 2003
    Unfortunately no. You have to have activate a TiVo subscription to use a TiVo Series3.
  16. pete7000

    pete7000 New Member

    Jan 27, 2009
  17. Feb 3, 2009 #217 of 646

    serial_port_me05 Member

    Nov 15, 2005
    All, Thanks for your knowledge here, I have spent the last hour scrolling.

    I am making the switch to Cablevision after many years of Directv with Tivo. I purchased 2 new HD Tivos.

    I hope the guy they send is good, you all have made me paranoid.

    One question, I have read in the thread but want to be clear - It is best to set up the Tivos before the guy arrives. I can't hook it up to anything for a picture, but I can get the wireless connection hooked up to my network prior to him coming. This will activate and update the Tivo software. Will it allow me to go through guided setup without anything plugged into any of the inputs?

    Is that correct? And is there anything else I should do prior to him coming...other than crossing my fingers?
  18. Feb 5, 2009 #218 of 646

    macd2 New Member

    Jul 6, 2004
    A tip for anyone about to get a CableCard installed:

    Do the guided setup and make sure Tivo upgrades to the latest software version before attempting the install.

    My Tivo came with 8.something and it rejected the CableCards.
    After upgrading to 11.something, the Tivo accpeted the M-card.
  19. beckylynn420

    beckylynn420 New Member

    Feb 10, 2009
    So here is a question. We had the hardest time getting our 2 motorola S Cards paired with our series 3 HD DVR. They would unpair on the cable company end but would not repair. So I did a full reset on the box and then swapped the positions and it still had some problems. At first I could only watch tv if I went to a card and went thru configure and test channels and just tested card 2. Now this is what I have

    Card one (which is a motorola S card) says the following in the important areas

    Auth: Fixed working key
    Host Validation: Valid 04
    Copy Protection Key: Disabled

    Card Two
    Host Validation: Valid 03
    Copy Protection Key: Disabled

    And if I go to the pairing screen I get the following on both cards
    This screen is displayed on behalf of your cable provider
    In order to start cable service please contact your provider

    Now I can watch tv, record and flip between DVR's and record. My question is do I need to insist on new cards as to prevent trouble in the future? Anything that I go into with the cablecard menu gives me the call the cable company screen and they both say waiting to start.
    Also I am set up thru ethernet but when I do something like go to movies by One True media it tells me that my setting are not correct and I need to get into my Tivo account and allow downloads. Which is set that I can so ugh...what you all think I should do?
  20. Lorcane

    Lorcane New Member

    Feb 11, 2008
    South Texas
    Anyone know the current firmware number for Scientific Atlantic M-Cards running on TWC?

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