Cable Provider Cablecard Hotline

Discussion in 'TiVo Premiere DVRs' started by 36446, Aug 13, 2011.

  1. jmpage2

    jmpage2 Active Member

    Jan 20, 2004
    Does TiVo still have their own help number for troubleshooting cable card issues? I self installed a cable card yesterday, called the Comcast number listed and still don't have all of my channels.

    I called tech support, they said I need a truck roll. Called cable card hotline again and the tech insisted that he could fix it by sending it a signal. Still no dice. Very frustrating. They refuse to escalate me to a level 2 tech.
  2. jlobello

    jlobello New Member

    Jan 16, 2005
    I used the number at the top of this thread, today, to move a Comcast cablecard from my TivoHD to Elite. I have to say, they did a super job! The call was 10mins top. The agent knew what she was doing. I was able to confirm everything was working before she collected the last number from me.
  3. OvrrDrive

    OvrrDrive New Member

    Dec 13, 2004
    Thanks for this... I called it tonight and they re-paired my CC the first try.

    I thought it would be worthwhile to update and bump this thread. :)
  4. gostan

    gostan Member

    Oct 6, 2002
    A real Verizon Fios CC hotline would be helpful as HBO/Cinemax have been MIA since I moved my CC from my HDtivo to my new XL4. cards have beenreactivated and Fios sent me a replacement card that still has not resolved the issue.
  5. evanborkow

    evanborkow Member

    Mar 17, 2008
    There's a thread about this; you'll have to search. It involves having to be on a certain channel when they send the hit to the card.
  6. MathiasRex

    MathiasRex New Member

    Jan 23, 2013
    Had a hell of a time with CSR's trying to get extended and premium channels to work over the phone. Tech came two days later and had it fixed in 5 minutes (yes it was actually the person he called that fixed it!)
  7. MathiasRex

    MathiasRex New Member

    Jan 23, 2013
    Sorry, didn't give the specifics of my last post. This was Comcast service trying to get going on a multi-stream CC for a Premier XL4. Finally got it working until I lost basic channels today (premiums still work!) Another tech coming day after tomorrow, I'm sure they'll get it, still no luck when I call.
  8. OvrrDrive

    OvrrDrive New Member

    Dec 13, 2004
    I've had the same issue in the past with comcast. It just takes getting the right person to build the rates on your account. It has to be done perfectly to work for longer than a few days before starting to drop channels. I'm happy to say that the girl at the number I called above was able to re-pair the card to the new tivo without screwing up the rate codes on the account. I was shocked when things started working within 10 seconds from the hit she sent.
  9. SamD

    SamD Member

    Jan 28, 2007
    Gostan, hope you read this.
    Had exactly the same situation (new card, new XL4) and the same issue (no HBO and Cinemax) that persisted for a week.
    Replacement card did not help, two calls to tech support did not resolve the issue.
    Today I called third time and insisted to elevate me to next level of support. Tech brought supervisor who reactivated CC but nothing changed. I rebooted XL4 on his request, no change. Than he did something and HBO started on 899.
    Everything worked. I asked him what magic he applied and he replied: I issued Validate command after activation.
    So, just call them and insist to Validate your new card.
  10. icespide

    icespide New Member

    Apr 9, 2008
    wanted to bump this thread to reenforce that the comcast number is definitely still valid.

    I set up a new roamio pro last night and was dreading dealing with comcast but I dial the hotline number and it paired successfully on the first try!

    such a relief

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