I have been a Tivo owner since 2003 with a Series 2 DVR. I never had a single problem with it and loved everything about Tivo until I bought the Premier. My problems began the day it arrived in November 2010 and continue to this date. The picture froze the first night I was watching and had to do a hard reboot. At first I naturally thought it was normal as it was downloading many updates. The second night I watched it the same thing happened, picture froze when I pressed the Tivo button. Long story short I have spent countless hours with Tivo phone support and a new box was even sent to me, I have tried plugging it in with ethernet wire and it froze even though Tivo assured me the only reason it would freeze is a bad wireless connection. After 3.5 months of owning the box it STILL freezes, I am so disapointed. I would like to save anyone time and tell you that I have read every tip and have spent much time with Tivo support so I do not think a 'fix' exists other than stable software. Tivo please make a better product.