Brighthouse Central Florida - Tuning Adapter Coming Soon!

Discussion in 'TiVo Series3 HDTV DVRs' started by Okeemike, Jul 22, 2008.

  1. PopcornGuy

    PopcornGuy New Member

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    Apr 6, 2007
    Orlando, FL
    "improve your viewing experience"...
    Let's hope so. All too frequently I find that the premium or HD (1300 and up) are suddenly "channel not found". There are some channels that get a blank recording frequently. I've found that setting a 1 minute recording before the one I want always gets the program recorded - 2 attempts to tune the channel. If those issues are fixed, I'll be a happy camper!
     
  2. net114

    net114 Tivolitic Guru

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    Dec 29, 2000
    florida
    Same here. If I tune directly (not by hitting up and down), I get the same message. Several season passes will only record a black screen, IF I catch them in time, I stop the recording and the picture comes back. :mad:
     
  3. JWThiers

    JWThiers Smartypants

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    Apr 12, 2005
    Cocoa, Florida
    I think what is happening is that tuner hasn't changed channels in a while so BH assumes you don't need it anymore so it frees up a channel on the headend.
     
  4. net114

    net114 Tivolitic Guru

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    Dec 29, 2000
    florida
    LOL. Hey, that's all over my head. I just want it to work. Can I let them know I record the same channel 5 days a week at the same time? It would help. :D
     
  5. Who-ville

    Who-ville New Member

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    Sep 5, 2009
    Orlando, Fla.
    Interesting. I didn't get that e-mail but my Tuning Adapter stopped working within the past day. I noticed the green light was off and couldn't get it back on with the power button. I had to remove then reattach the power cord.

    Meanwhile, I wasn't home to watch TV yesterday so I didn't get a chance to see if the device was actually working. I noticed this morning that the light was off again.

    I'm now restarting my TiVo and will attempt to reboot the Tuning Adapter to see what happens. I wonder if I may have received the software upgrade early.
     
  6. JWThiers

    JWThiers Smartypants

    2,611
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    Apr 12, 2005
    Cocoa, Florida
    lol, It should be that easy. its how the TA works. In order to get more channels BH just sends the channels that people in your neighborhood are watching instead of all of the channels. Unfortunately I think what BH does is if a channel hasn't changed in several hours (more likely if the channel hasn't had a new request) it assumes you aren't watching that channel and drops that channel from the neighborhood to free up space for other channels.
     
  7. eaayoung

    eaayoung Member

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    Feb 4, 2008
    Orlando, FL
    No problems with my TA except for the usually stuff.
    Got the same email. My TA has software of .0801.
    The NC area was updated months ago and experienced lots of problems.
    Keep your fingers crossed that it goes well and the bugs are worked out!
     
  8. eaayoung

    eaayoung Member

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    Feb 4, 2008
    Orlando, FL
    "If your Tuning Adapter is connected to a device other than a TiVo and you experience any problems after the upgrade, please contact us at 1-877-892-3279 (EASY)and our representatives will be glad to assist you."

    Just notice the bottom part of BH's email..., so I don't call BH if I have a problem and have a TIVO connected to their equipment?
     
  9. tomphilb

    tomphilb New Member

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    Oct 6, 2009
    Well, I noticed my TiVo was on this am (usually turn it off when not in use.) The TA says that it rebooted at 12:58 am, so I assume the software update was pushed out ok. I did not have the "checking for channels message", but all of my SDV channels seem to be ok.
    Anyone know what the patch did, specifically?
     
  10. net114

    net114 Tivolitic Guru

    860
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    Dec 29, 2000
    florida
    I think it installed new hamsters to rotate the wheel and make the "magic pictures" work. Or I could know nothing except mine blinked for a while at around the same time, and I seem to be able to tune the channels better now. :D
     
  11. Who-ville

    Who-ville New Member

    9
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    Sep 5, 2009
    Orlando, Fla.
    After I posted the previous message I received a voicemail message from Bright House alerting me to the tuning adapter software upgrade on Aug. 19. The language was the same as the BH e-mail cited earlier.

    Nothing appeared to change for me on Aug. 19 and the tuning adapter has been working fine without incident. I still wonder if the upgrade had been pushed to me a little earlier, when I had to reset the tuning adapter and TiVo to get everything back to normal.
     
  12. tivoknucklehead

    tivoknucklehead Well-Known Member

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    Dec 12, 2002
    Orlando Florida
    today i see "cable card 2 firmware upgrade". may take up to 40 minutes, you cannot watch or record live tv while in progress". i hope this goes well

    update: of course it did not go well. still updating 3 hours later. on hold now with Bright House

    update: cable card 2 goes into continuous firmware upgrade loop. goes to live tv after 1 hour and repeats process. Bright House can't get out here till Thursday which is a joke. I'm going to pull cc2 out so at least I can watch live tv

    update: I have one other TV with a cable card so I pulled the cc out of it and replaced the cc that was in the endless firmware upgrade loop. After i called them to activate it worked fine, so at least my tivo will work until they show up Thursday to replace the bad cc.

    this proves you can easily swap cc's between devices in your house
     
  13. eaayoung

    eaayoung Member

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    Feb 4, 2008
    Orlando, FL
    I did the same when I pulled a multistream CC from a TV and installed it on S4. Worked after a call to BH. No truck roll!

    My TA is still showing .0801. I thought this would change after BH's software upgrade of the TA.

    Anybody have a higher version on their TA? I thought I read somewhere that .0803 is the latest TA software.
     
  14. eaayoung

    eaayoung Member

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    Feb 4, 2008
    Orlando, FL
    Got the TA update today. New version is .1001.
     
  15. Robbdoe1

    Robbdoe1 Tivo Obsessed

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    Dec 29, 2008
    Melbourne, FL
    Just got this in the mail today. I guess they are gonna keep pushing. I'm still not affected yet in Melbourne.

    Robb
     

    Attached Files:

  16. Velvetme

    Velvetme New Member

    15
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    Oct 14, 2010
    Here is my experience in a nutshell;
    Bought a premiere and called for an install. $40 non waive able fee. Talked to 3 CSR's and got nowhere, so fine. Brighthouse networks came out after 2 missed appointments and heard nothing but belly aching from the newbie cable card installer. The M card worked right away but no HD, channel lineup doesn't match and even some of the basic channels are missing. Guess what? He didn't install or even bring a tuning adapter. They are coming out again Tuesday to install... Lord knows what I will hear from this guy when he comes.
     
  17. net114

    net114 Tivolitic Guru

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    Dec 29, 2000
    florida
    Check out my post here where I give a link for a PDF that gives some additional diagnostic info for the cable card install. You might have to force the issue with the tech, but you can check if the cable card is actually working or not. On more than one occasion, the tech swore the card was working and it was a "tivo issue", and I finally was able to confirm that just because some channels work is not proof that the cable card is working properly.

    And on the $40 charge, I agree that is a crock. Please, please, Brighthouse, let me pay you $40 so that I can pay you more money each month and remain a customer of yours. Give me a break.
     
  18. innocentfreak

    innocentfreak Well-Known Member

    9,157
    39
    Aug 25, 2001
    Florida
    See my complaint link in my sig and file a report with the FCC. After their last meeting they added a section for CableCARDs and Tuning Adapters so they can keep up on these issues to see if further changes are needed.
     
  19. tomphilb

    tomphilb New Member

    10
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    Oct 6, 2009
    So maybe not particularly germane to the SDV topic, but relevant to Brighthouse in central fl:
    How is the ginormous HD channel move gonna affect all our season passes next week?
    /brighthouse.com/central-florida/hd-destination
     
  20. tivoknucklehead

    tivoknucklehead Well-Known Member

    1,313
    202
    Dec 12, 2002
    Orlando Florida

    please read my thread. Do you have new guide data?


    http://www.tivocommunity.com/tivo-vb/showthread.php?t=456341
     

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