Brighthouse Central Florida - Tuning Adapter Coming Soon!

Discussion in 'TiVo Series3 HDTV DVRs' started by Okeemike, Jul 22, 2008.

  1. notnow117

    notnow117 Member

    37
    0
    Jan 12, 2003
    Orlando, FL

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    actually, just read this in the sentinel today...

    http://blogs.orlandosentinel.com/et...luding-amc-hd-fox-news-hd-and-cinemax-hd.html

    guess it's time to call them up.
     
  2. orangeboy

    orangeboy yes, I AM orangeboy!

    4,089
    0
    Apr 19, 2004
    East Moline, IL
    Am I to read that as long as I have 2 or less adapters, they will always be free? Or after a year, they will be $3.80 a piece/month? :confused:
     
  3. notnow117

    notnow117 Member

    37
    0
    Jan 12, 2003
    Orlando, FL
    The post in the sentinel isn't a direct quote, so I'm guessing it's up to 2 free for the first year. Not up to two free every year. :)
     
  4. Okeemike

    Okeemike Tastes like lemons

    561
    0
    Apr 24, 2002
    Orlando, FL
    Up to two free for a year. Any more than two, you'll pay. After one year, you'll pay regardless of how many you have.
     
  5. TomRaz

    TomRaz Member

    281
    3
    Feb 28, 2002

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    Both are suppose to be free !

    For the first year !
     
  6. orangeboy

    orangeboy yes, I AM orangeboy!

    4,089
    0
    Apr 19, 2004
    East Moline, IL
    It would have been nice having up to 2 TA's free every year. So let's see: $5.90 for 2 SCARDs in my Series 3 and 1 TA@ $3.80 is still $9.70/month, $0.25 cheaper then the HDDVR Service provided by BHN! So the question now is how is BHN gonna squeeze that quarter out me? :rolleyes:
     
  7. notnow117

    notnow117 Member

    37
    0
    Jan 12, 2003
    Orlando, FL
    i called up and found out they were charging me for 3 tuning adapters, even though they only had 2 physical pieces of hardware assigned to me. and what's even better is the girl on the phone said legally she could only credit me back for 60 days, which sounded way wrong to me. when i asked for the exact reason, she said it's just their policy (printed on the statement) and she's required to follow it. so for now i'm out $16 (4 months of charges), but i may escalate it tomorrow. i also did the post-call survey, rated my satisfaction with the resolution a 2 out of 5, and left a comment saying the policy was "kind of crappy." :)
     
  8. jesnook

    jesnook New Member

    2
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    Feb 28, 2008
    Does anyone have the promotion code for the 1 yr free service for the tuning adaptor?
     
  9. eaayoung

    eaayoung Member

    150
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    Feb 4, 2008
    Orlando, FL
    Ok, for those who have a TA, does your unit reboot on a regular basis? I live in the Orlando area and I had my TA since first came out in my area. I had the usual problems when it was installed, with a defective cable and the software issues. But after I replaced the cable and got the software update, mine seemed to settle down into a predictable routine. However, it reboots, locks-up or whatever it does like clockwork on Thursday. Some weeks it may be a day early or a day later but it usually occurs weekly. Sometimes the light is solid green, is blinking or I get the Tivo message that a TA is attached. If the light is not the blinking or Tivo screen, I usually discover there is a problem when I can't tune to a SDV channel.

    If this is happening to all of us? If so, what's the fix?
     
  10. JWThiers

    JWThiers Smartypants

    2,611
    0
    Apr 12, 2005
    Cocoa, Florida
    Since the firmware update, Nothing on a predictable schedule. One of my two systems seems more picky about timing when rebooting from a power outage, but nothing predictable.
     
  11. orangeboy

    orangeboy yes, I AM orangeboy!

    4,089
    0
    Apr 19, 2004
    East Moline, IL
    I'm in Orlando - MetroWest. No issues with Tivo Series 3, TA and BHN.
     
  12. TrueEddie

    TrueEddie Member

    37
    5
    Mar 3, 2009
    Orlando, FL
    Just got my tuning adapter today. The technician from Bright House had no idea how to set it up. Luckily TiVo had a great article here:

    http://support.tivo.com/app/answers/detail/a_id/133/c/105,110/r_id/100041

    The technician didn't have the usb cable, I had a ton of them so with the article and the cable I was able to get it up and running.

    So far everything looks great :)
     
  13. dolfan954

    dolfan954 New Member

    5
    0
    Sep 16, 2009
    Does anyone know where to point the BH people on the phone to show them that we get 2 free CableCards? I will call them as I just ordered a card to be delivered friday but want to make sure I do not get charged.

    Thanks!
     
  14. TrueEddie

    TrueEddie Member

    37
    5
    Mar 3, 2009
    Orlando, FL
    You mean Tuning adapters right? I only got one and there was no hassle or extra charge.
     
  15. dolfan954

    dolfan954 New Member

    5
    0
    Sep 16, 2009
    Your absolutely right, I misread it thinking they would provide the cablecards for free for the year rather than the adapter. Thats what I get for being up so late. Thanks for the response!
     
  16. schemp98

    schemp98 New Member

    1
    0
    Sep 23, 2009
    How do I get the Customer Rep to realize that I need to get the SDV from Brighthouse and not Best Buy (which is what the Rep told me....)
     
  17. scottopus

    scottopus Member

    38
    4
    Oct 26, 2004
    Seminole, FL
    From what I've read and actually done, writing E-support seems to get the ball rolling. I'm actually in Tampa and here's Brighthouse's response.
     
  18. TomRaz

    TomRaz Member

    281
    3
    Feb 28, 2002
    SDV is something that is part of the BHN video delivery system. I would try and mention that in order to receive all the "free" HD programming you will need to have the BHN installer bring a tunning adapter with in order to receive channels 745, 748 & 750 which are free HD channels.
     
  19. Oct 3, 2009 #379 of 457
    eaayoung

    eaayoung Member

    150
    0
    Feb 4, 2008
    Orlando, FL
    BHN had an announcement in the Orlando Sentinal that more channels are being moved to or coming out on SDV beginning 11/3/09.

    My TA is driving me nuts since it seems to be causing my TIVO to reboot at least weekly and in the middle of shows that I'm recording.

    Hopefully, TIVO will get these growing pains with TA worked out with a software upgrade. If TIVO would just have the DVR ignore the TA when it reboot or has a problem!
     
  20. Oct 4, 2009 #380 of 457
    eaayoung

    eaayoung Member

    150
    0
    Feb 4, 2008
    Orlando, FL
    TIVO rebooted again yesterday with the TA turned off. Maybe its the eSATA drive...
     

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