Discussion in 'TiVo Premiere DVRs' started by Wingershute, Nov 13, 2010.

  1. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...


    But Dave, if I "uncancel" the order - which I never canceled in the first place, it would go through with today's date, not the 13th. Its just not worth the hassel. I'm not a young man like you. :eek:
  2. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    Wow, just wow. I can't believe Tivo is being so stupid about this - they need to work this out with 6ave, not take it out on the customer. They're going to get sued for this by someone, I would bet, especially since they're violating their own posted policy. It's just ridiculous.

    My order from 6ave on the 13th has still not shipped and shows no status. I wonder if they're trying to work a deal with Tivo before they ship some of these that are pending.
  3. MikeAndrews

    MikeAndrews Registered abuser

    Jan 17, 2002
    We're you in touch with 6ave at all?

    I haven't contacted them and haven't gotten a word from them other acknowledging my order.

    I suspect that the reason we haven't gotten ship notices on the $95 purchase is 6ave was waiting to see if TiVo really honored the old deal. 6ave would be better off getting the units on the dock than shipping them out and having to pay for return shipping en masse.

    If all of the orders fall out, TiVo will be getting a few hundred Premieres back from 6ave still on the shipping pallets.

    Still waiting to see where I'll stand in getting lifetime.
  4. GPT999

    GPT999 New Member

    Jun 21, 2009
    So after ordering on sat 11/13 and getting my order confirmation from 6Ave, I had not received any other communications from the company. Online tracking of my order # did not have any info. I called 6Ave this am and they said they were "holding" all Tivo orders from pre 11/14 b/c people were having problems and wanted to cancel. They said they were trying to call every person that ordered one on 11/13 to confirm they really wanted the order. I politely said, "Wouldn't it have been easier to send an email to this effect to 5000 people ( their estimate) or at least an email stating what they were doing?" Anyway, now they say my order will go through ( although they have had my money since saturday) . I am keeping the faith and hope things will work out. I asked them (6Ave) if I could return if have problem and they said they would give full refund, I am still trying to get confirmation on the return shipping charges but I guess if you don't open the box you should be able to return it w/o paying; denial of delivery?

    Anyway, I have a beef with 6Ave on how they handled this portion of it, nice of them to want to personally talk to everyone but not feasible in a timely manner.:mad:
  5. DaveMN

    DaveMN Curmudgeon, Skeptic

    Nov 14, 2001


    Thank you for making my day. :D
  6. rbendorf

    rbendorf New Member

    Dec 10, 2008
    After deciding to cancel me order, and emailing, I just got the following short email from them:

    Helpdesk <> Wed, Nov 17, 2010 at 8:57 AM
    To: "Richard J. Bendorf" <>
    Dear Richard,

    Your order is ready to ship. Your order is eligible for the previous deal posted earlier. If you have any problems Please do not hesitate to call us for assistace. Please advice if you still wish to cancel.

    Thank you,
    Jessica Penafiel

    I will wait for the unit to arrive and then, up for a good fight, I will engage Tivo. For me it is now the principal of the thing and not the money. I have two other Tivos, a series 2 with lifetime, and an HD with $99 yearly service. From what I can gather through the great deal of chatter on the forums, Tivo loyalty is amazing and "old guys" i.e. early adopters, would like for Tivo to work this out.

    I will also restate/share another thought that I have present Tivo pricing is arbitrary and inconsistent. It seems that this "promotion" was not thought out well and aimed at new adopters with little or no regard for loyal customers. I also appears to me that this is sloppy marketing/management. Tivo really needs to come up with some kind of statement to clarify or mollify their existing customer base.

    This is akin to a soap opera and it will be interesting to see what the final outcome is.


  7. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...
  8. MikeAndrews

    MikeAndrews Registered abuser

    Jan 17, 2002
    I called 6ave to make sure my order wasn't canceled. For me it was my first contact and I haven't heard anything other than my order acknowledgment on 11/13.

    Scary part: The automated order status system searches by phone number. After two tries it didn't know of an order on mine.

    The scoop:

    The first thing out of her mouth is "You can still get the old $12.95 rate... Some TiVo CSRs don't know but ask for a supervisor." Does that mean MSD and lifetime? I didn't ask.

    You can send the Premiere back to 6ave if you can't get the old sub rate from TiVo. I didn't verify if they will pay return shipping.

    NO, 6ave is not canceling orders. They are calling people who had called to cancel to offer them the chance to uncancel.

    Almost does not compute: 6ave is also calling all the (over 600!) people who ordered to make sure they still want the Premiere, because in some cases people are saying they don't want to deal with the hassle of possibly having to ask Tivo repeatedly to get the old subscription rate deal.

    I've decided to stay with the bet I placed. I told her to mark me as wanting it. My Premiere should be shipped although maybe 6ave will still call me.
  9. atmuscarella

    atmuscarella Well-Known Member

    Oct 11, 2005
    Rochester NY
    I used their live chat this morning (I also ordered on the 13th early AM) and was told they were backed up due to high order volume and expect to get the Tivos shipped out Thursday and Friday. I didn't ask anything about the service rates; either I will get Liftetime for $299 or I will not sub the unit and just eat the $100 and keep it for spare parts, as I am fairly sure I will end up buying a Premiere sooner or later.

  10. SmittyJ

    SmittyJ New Member

    Nov 16, 2010
    My first e-mail to Tivo was rejected, despite clearly laying out the purchase date and such.

    My second e-mail, in which I linked to their terms and conditions, pointed out the relevant parts (2.1 and 2.2, specifically), and advised them that I had sent a copy of all info to legal counsel, resulted in an apology and an offer of $299 lifetime service using my MSD.

    Take this with a grain of salt for two reasons. 1) This still appears to be a front line rep. I don't see "supervisor" or "manager in her title. I can see someone else apologizing for her response and starting this all over again. 2) My Tivo isn't here yet, so it hasn't been activated. All I have is promises at this point, which aren't worth spit.

    If people keep getting denied after receiving their units, please post it here. That info will be useful to my lawyer if we decide to go forward with this.
  11. smbaker

    smbaker Well-Known Member

    May 24, 2003
    What is the email address folks are using for this? I'd like to get started on getting approval for mine as well.
  12. alyssa

    alyssa Active Member

    Dec 7, 2003
    Sunny SoCal
    No, I was going to call them this morning but an illness got in the way.
    Thanks to all who called & posted their results!
  13. SmittyJ

    SmittyJ New Member

    Nov 16, 2010
    It's not technically e-mail. You have to communicate with them via the Tivo web site. They reply via e-mail, but you still have to log in and use the site to respond.
  14. ~kyle

    ~kyle Member

    May 14, 2009
    I emailed 6ave this morning simply asking for the status of my order I placed on the 13th and received this reply:

    This is the first time they've contacted me since I got my order confirmation.
  15. MediaLivingRoom

    MediaLivingRoom New Member

    Dec 10, 2002
    And TiVo wonders why they are losing Stand Along TiVo sales, the people who cheer for TiVo and such are being treated badly.

    Case is point, how many post are on the site for TiVo related posting in 2003, 2004, 2005, 2006, 2007, 2008, 2009, 2010.

    How many stand alone subs are they losing over all, they are losing more per month they they gain from retail.

    I bet a lot of people who use to post here were TiVo fans and some are bitter TiVo users.
  16. miadlor

    miadlor Member

    Sep 4, 2003
    Rhode Island
    I purchased on the 12th from 6th ave. and received it yesterday. I called TiVo and just stated I wanted to activate it. The rep asked what option I wished to have and he read off Lifetime $299. (This is my 5th). Never asked me anything else. All activated. I wish I could have gotten the $199 deal. Didn't really ask.
  17. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    Apr 2, 2005
    Can you post a copy of the email? I'd like to use it and see if I can get lifetime. I could send my own, but it would interesting to see if the same exact email with the details changed around to fit my tivo history would get the same result. :)
  18. ~kyle

    ~kyle Member

    May 14, 2009
    Just got my shipping confirmation about an hour ago. :D
  19. Wingershute

    Wingershute Member

    Oct 22, 2010
    Just coincidentally, there is a class action lawsuit settlement against computer maker HP. The settlement provides small refunds to purchasers/gift receivers of certain HP printers. I won't go into detail but the settlements allege that HP used false pop up messages that confused the users into believing their printers were low on ink or made the printers to stop working all together.
    This does not pertain to Tivo but I can envision customers becoming so fustrated with this disastrous policy that a class action lawsuit may be coming.

    Check out the settlement:
  20. mec1991

    mec1991 Cranky old coot

    Nov 5, 2004
    Back home...
    Still no phone call or email from 6ave here and my bank account is still $99 "over".

    Logged into Amazon Payments and the order status is listed as open, so I guess they did not cancel my order of the 13th after all.

    We shall see in another day or two, I guess. :confused:

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