BRAND NEW TIVO Premiere $ 95 + FREE SHIPPING!

Discussion in 'TiVo Premiere DVRs' started by Wingershute, Nov 13, 2010.

  1. alyssa

    alyssa Active Member

    1,656
    6
    Dec 7, 2003
    Sunny SoCal

    Advertisements

    The wacky thing is, numerous people spoke with tivo on the 14th and were reasured we would be getting the old pricing. I've even got a name & reference #. The CSR even refered to an internal email regarding the policy.
    Either the CSR's working today don't know about the policy *or* the policy regarding 'bought on the 13th' changed between the 14th & today.
     
  2. DaveMN

    DaveMN Curmudgeon, Skeptic

    169
    34
    Nov 14, 2001
    Minnesota
    After just talking to them both online and on the phone, I get the distinct impression it is the latter.
     
  3. innocentfreak

    innocentfreak Well-Known Member

    9,234
    54
    Aug 25, 2001
    Florida
    Actually it would be with TiVo. Their terms clearly state any TiVo purchased on or after 11/14/10. Most of these people bought them on 11/12 and 11/13 which would be prior to their terms. It is TiVo who is not honoring their posted policy.
     
  4. johnner1999

    johnner1999 Guest

    236
    13
    Oct 26, 2002
    so where is the rats deserting the sinking ship posts? personally I think TiVo has 9 lives and hasn't spent more than 5 at the most ;-)
     
  5. smbaker

    smbaker Well-Known Member

    25,868
    2,450
    May 24, 2003

    Advertisements

    I wonder if it had something to do with the quantity of Tivos sold on 11/12 - 11/13 perhaps being greater than Tivo first anticipated. It's clear that 6ave is still working on shipping Tivos from the 13th. Regardless, you can't just make up the rules as you go telling some people it's covered and others that it's not. It's going to lead to a lot of very angry (and very vocal) customers.

    I'm not so sure... We've entered no contractual agreement with Tivo. Tivo is certainly guilty of false advertising, but we purchased the box from 6ave. 6ave has agreed to take the boxes back, so a remedy is available. Exactly what damages can we claim we've suffered then? Mental anguish and depression at the failure to get the Tivo we desired?
     
  6. johnner1999

    johnner1999 Guest

    236
    13
    Oct 26, 2002
    I agree BUT the retailer sold the product at the subsidized price early. They are the ones at "fault" as others have pointed out. I think the whole $100 price is 'stupid' but hey to each their own right.
     
  7. innocentfreak

    innocentfreak Well-Known Member

    9,234
    54
    Aug 25, 2001
    Florida
    6th Ave is only at fault for the price they sold it at. TiVo is at fault for not honoring their own policies.

    They are punishing the customers/potential customers for a store mistake when they should in fact be taking it up with the store. The problem is without knowing the purchase arrangement between TiVo and 6th Ave it is impossible to know how it should be fixed other than that is between TiVo and 6th Ave and not TiVo and the customer.
     
  8. alyssa

    alyssa Active Member

    1,656
    6
    Dec 7, 2003
    Sunny SoCal
    I ordered from 6th ave at 9am on the 13th and it hasn't shipped.
     
  9. smbaker

    smbaker Well-Known Member

    25,868
    2,450
    May 24, 2003
    Agree 100%. I don't know about other consumers, but I am getting extremely conscious of recurring fees. I (and others like me) would be more likely to buy into a lifetime promotion than to buy into this $20/month monstrosity. I think Moxi has the winning marketing model here. The only thing I'd change about Moxi's webpage is to increase the font size of "No monthly DVR fees" and put it in bold red underlined type with a drop shadow.

    I think Tivo moved 180 degrees in the wrong direction with this promotion.

    Tivo reminds me of a fish that jumps out of my Koi pond only to keep flopping in the wrong direction away from the water as it slowly dies. (someone asked for a 'rats deserting the sinking ship' analogy...)
     
  10. johnner1999

    johnner1999 Guest

    236
    13
    Oct 26, 2002
    110% correct... I'm buying a 3 tuner moxi and a mate asap.
     
  11. smbaker

    smbaker Well-Known Member

    25,868
    2,450
    May 24, 2003
    Well I don't know that I'd go that far (yet). I think Moxi has the superior marketing model and the superior MRV model (base + mates), but I still like the Tivo interface, HMO/HME, pyTivo, etc. I've said before that I'll never buy another monthly fee Tivo, so if the lifetime deal can't be worked out, then I'll be moved to the competition by the next generation of hardware.
     
  12. MikeAndrews

    MikeAndrews Registered abuser

    14,222
    2
    Jan 17, 2002
    Northern...
    Yo! If I don't get lifetime I'll be shipping mine back and I won't be buying another TiVo, ever. I'll be selling two of the four that I have.

    None of that would cost Tivo a penny except the $299 (third $299 this year) they won't get from me.

    Hint: The view over my back yard fence. Let me show it to you.
     

    Attached Files:

  13. GPT999

    GPT999 New Member

    24
    0
    Jun 21, 2009
    MN
    Me too...
     
  14. johnner1999

    johnner1999 Guest

    236
    13
    Oct 26, 2002
    hmmm sorry me confused by your post?
     
  15. MikeAndrews

    MikeAndrews Registered abuser

    14,222
    2
    Jan 17, 2002
    Northern...
    That's the AT&T Uverse VRAD and the "video" cross connect box. It happens that my phone service comes from that box, which is an anomaly. (There's supposed to be another box in between.) The fiber runs just outside my property line.

    I'll be forced to have a 100 foot long DSL loop getting like 30mps+ Internet and HDTV with real multi-room DVR.
     
  16. johnner1999

    johnner1999 Guest

    236
    13
    Oct 26, 2002
    Thats what I thought - just never saw two so close before. Then again no VRADS with-in 30 miles of my address :-(
     
  17. rbendorf

    rbendorf New Member

    17
    1
    Dec 10, 2008
    I just canceled my order with 6ave.com. I also sent an email to Tivo stating that I will drop my yearly service on my HD at the end of this billing cycle.

    I refuse to pay $19.99/mo. and will look for an alternate system i.e. the Moxi or similar. I have enjoyed my Tivo's for years, but this is pretty much the end of my relationship with Tivo.

    OTOH: If they do decide to modify their pricing plan, I may reconsider.
     
  18. gespears

    gespears Member

    402
    4
    Aug 10, 2007
    Phoenix
    I ordered my TiVo from 6th ave on the 12th and got the 95 dollar price. But today I received an email from 6th ave saying the order was canceled. I replied and stated that I didn't want to cancel and that I wanted the order reinstated. But after reading the last several threads I might not want the order reinstated:eek:
     
  19. mec1991

    mec1991 Cranky old coot

    659
    0
    Nov 5, 2004
    Back home...
    Well, I guess my order has been canceled even though I never contacted 6ave one way or the other. :(

    When I checked my bank account online this morning, I noticed the $99 payment I made through Amazon Payments had been reversed and the money was back in my account.

    Can't say I blame them as TiVo has created such a fiasco by refusing to honor their part of the bargain. Please - no need for TiVo loyalists (of which I used to be) to tell me they're not at fault here.

    I never thought I would say this in a thousand years, but I am done with the company after owning several since my first Sony series 1 back in 2001. They will never get another dime from me.
     
  20. DaveMN

    DaveMN Curmudgeon, Skeptic

    169
    34
    Nov 14, 2001
    Minnesota
    After being continually denied lifetime service on my 6ave 11/12 purchase, I send-off a politely worded email to customer service, basically accusing them of fraud and not honoring their own published terms of service. An hour later I received notice that they would honor the lifetime, along with a reference number to mention when I activate the box. You probably just need to complain loud enough, and it probably doesn't hurt that I've been a multi-unit customer for a long time. In the end, I'm happy they're doing the right thing, even though I'm not happy about the path required to get there.
     

Share This Page

spam firewall

Advertisements