Discussion in 'TiVo Premiere DVRs' started by Wingershute, Nov 13, 2010.

  1. smbaker

    smbaker Well-Known Member

    May 24, 2003


    Have you written 6ave about it yet? I'd be interested to hear what they have to say about it, especially after they sent out the emails that tivo "may" and "should" honor the old price. Over at SD, someone quoted another 6ave email that said this:

    It may be a matter of repeated calls to find a CSR who knows what he's talking about (of which the number of CSRs may increase as these 6ave Tivos reach their destinations this week). When my Tivo gets here, I'd much prefer to be honest rather than having to lie to the CSR about it. Mine hasn't even shipped yet, and I'm clear across the country, so it may be next week before I see it.

    I wonder if this denial by Tivo has anything to do with the tcfcameron deleting his post of 6ave information? His post is still quoted over at SD (post #816 in the Tivo thread over there). It also asserts that 6ave has worked out a deal for pre-Nov14 units. I'm still surprised that someone from 6ave hasn't posted and clarified the situation. Either they've worked out a deal with Tivo or they haven't -- a simple one sentence official response would eliminate the ambiguity.
  2. ebf

    ebf New Member

    Mar 21, 2005
    Are you a current TiVo customer? I am wondering if they are treating new and old customers differently.
  3. slowbiscuit

    slowbiscuit FUBAR

    Sep 19, 2006
    In the ATL
    I think it's obvious by now that Tivo has no way of knowing what price you paid or any way to track these by TSN, so if you just lie when you call Tivo for lifetime it's probably the easy way out, at least for the next couple of weeks.

    Having said that, they don't have a leg to stand on for pre-11/14 purchases, and could very well get sued for bait-and-switch if they try to take a hard line on this. It's probably just a matter of escalating to a supervisor or getting a different rep.
  4. ebf

    ebf New Member

    Mar 21, 2005
    Someone, either here or over at SD, was (supposedly) asked to fax in the dated proof for purchase receipt from 6th Ave. So, lying could get sticky.
  5. tcfcameron

    tcfcameron (4) 2TB TiVo HDs

    Aug 4, 2010


    Now does anybody believe me?

    Anybody else want to say that I'm the only one that thinks the above can, and will, happen?
  6. smbaker

    smbaker Well-Known Member

    May 24, 2003
    They do, it's called "Please fax/mail/email me your receipt" at which point I guess we respond "ummm.... sorry my dog ate it". It's one reason why it's good to not lie, even if you are technically on the right side of the issue.

    At some point, word is going to get out that customers can simply lie to get lifetime service, and Tivo will have to take the hard line and demand proof of purchase.

    It's not a matter of believing or not believing you, it's a matter of what the service plan terms said. The language was clear enough that Premieres purchased prior to Nov 14th are not subject to the new pricing. Tivo has since edited that document, but absent a functional time machine cannot go back in time and undo what was written.
  7. Am_I_Evil

    Am_I_Evil Member

    Apr 7, 2009
    fixed :D
  8. smbaker

    smbaker Well-Known Member

    May 24, 2003
    The deeper you dig yourself into a lie that harder it is to get back out. Now you've committed fraud by tampering with the receipt and you documented your commission of the fraud by faxing the tampered document to Tivo.

    I'm just sayin' .... not the best solution to the problem.
  9. ebf

    ebf New Member

    Mar 21, 2005
    Where is the new document? I am still seeing:
    on this page.
  10. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    Apr 2, 2005
    Well I called twice in the last hour or so.

    Denied both times.

    I've been a Tivo customer for 6 years. I have 1 premiere. I just canceled a Series 2 Tivo $6.95/month rate on November 13th. And I have a lifetime SEries 2 tivo.

    First time I was denied outright. I argued. Said I would fax my receipt. I said I purchased 2 days before your promotion was announced. I said I bought a Premiere for $150 2 months ago and had no problem getting lifetime on it. Why does $50 make or break getting lifetime on this Tivo? None of that mattered. Guy wouldn't budge. I finally said I know it is not your fault and I don't want to yell at you any more, good-bye. :)

    Second time the girl put me on hold alot and finally came back and rejected me. She was nice and for a minute seemed like I might get somewhere, but nowhere. It seems they might be keeping track of the TSN because....

    .....after I got rejected a 2nd time I put lifetime on my 2nd $150 Premiere which I had laying around unactivated. Figure its value just went up as it seems like it will be difficult for most to buy a Premiere this xmas and get lifetime. All the Premieres are $99.

    I could try again, but from what I read Tivo has modified their policy a 2nd time. The NOv. 14th cutoff date is gone. Now it is just November which conveniently excludes all 6th avenue $99 dvrs.
  11. smbaker

    smbaker Well-Known Member

    May 24, 2003
    I've read in multiple threads that the document was modified, but I confess I haven't actually seen it... You're right, the official page seems to be the same.
  12. innocentfreak

    innocentfreak Well-Known Member

    Aug 25, 2001
    I am still seeing the old page also. I would call them and read it right from their web site if they give you problems.
  13. MikeAndrews

    MikeAndrews Registered abuser

    Jan 17, 2002
    Maybe we'll have to hurry to send the Premiere back to 6ave before Tivo modifies the policy again to say that we owe them $400 for looking at the outer box.

    That's an exaggeration, but it is the issue. We bought the Premiere based on its value when we placed the order. Whether it was 6ave's fault or Tivo's, the value of the offrer was reduced after we ordered it and that is a dirty trick bordering on fraud. 6ave is right to offer to pay for return shipping.
  14. SmittyJ

    SmittyJ New Member

    Nov 16, 2010
    I registered just to chime in. I, too, am a current subscriber who purchased a unit from 6ave on 11/13/10 and was denied by Tivo via e-mail. They stated that all units purchased from only qualify for $20/mo (I had asked about lifetime). I hoped to have better luck over the phone after my unit arrived, but I see that isn't likely now.

    I'm a constant critic of frivolous litigation, but in this case a class action might be justified. Tivo's own pricing policy still states that ALL units purchased prior to 11/14 qualify for the old price structure. Others have said this was updated, but I don't see it. I've forwarded this info to legal counsel to see what they think. If we have a case, then perhaps making Tivo aware of that fact will get them to honor their own policy as stated on their web site. If not.....
  15. smbaker

    smbaker Well-Known Member

    May 24, 2003
    There's several people on the SD forum that are reporting success, a couple seem to have had no issue at all.

    Consistency is the problem here, either the units are eligible or they aren't -- different people shouldn't be getting different results. It's a very simple binary proposition.
  16. DaveMN

    DaveMN Curmudgeon, Skeptic

    Nov 14, 2001
    Here's a transcript of my chat with a CSR just now:

    Me: As long as I purchased my new Premiere before 11/14, I should be able to still get lifetime service, correct?
    Tamina: I can definitely help you with that. Where did you purchase the Premiere from?
    Me: Does that matter?
    Tamina: Yes it does.
    Me: Who would I have to purchase it from to NOT be eligible?
    Tamina: To know what service plans you qualify for I need to know where you purchased the Premiere and if you received any discount on the box.
    Me: Your new terms of service explicitly state that any unit purchased prior to 11/14 is eligible for lifetime service. Are you saying there are additional restrictions not listed in the official terms of service?
    Tamina: We are running a holiday promotion but some retailers offered the promotion early and therefore we need to ask these questions.
    Me: Are you denying lifetime service on those units purchased prior to 11/14 if it was purchased from one of those retailers?
    Tamina: We are not denying Product Lifetime Service to anyone as long as they did not purchase the Premiere for $99 as part of our holiday pricing promotion.
    Me: Well, yes I did buy it for $99 prior to 11/14. At the time of the purchase, I had no idea TiVo was going to change the terms of service, and the retailer's issue should not be my issue. Are you saying then that I'm not eligible for lifetime service, even though I have 2 TiVos and have been a customer for over ten years?
    Tamina: Since you purchased your box prior to 11/14 but for the $99 promotion you will need to call our Customer Support team to activate your service and discuss payment plans. Please explain the situation to them and they will take care of you.

    Me: By "take care of", you mean I will be allowed to buy lifetime?
    Tamina: You will have to ask a Customer Service agent when you call in. I do not know if they will be able to offer you the Product Lifetime Service since you did purchase the Premiere at the promotional pricing.
    Me: Thank you- this is a good way to pass the buck.

    EDIT: Just called on the phone. First level guy denied me. Went to his "supervisor" and was denied again. I reiterated they were going to lose a 10 year customer over this, and they didn't budge. Cancelling the order.

    EDIT II: Called 6ave to cancel. The rep told me that their management had worked with TiVo to ensure that anybody who purchased prior to 11/14 would get the original terms of service. I explained that I'd just been shot down twice by TiVo, and all she could say is to try again after I got the box, and everything would be fine. I pointed out how ridiculous that sounded, and permanently cancelled the order. That's two more businesses that will never see another dime from me.
  17. mrsean

    mrsean Active Member

    May 15, 2006
    New Jersey
  18. jlb

    jlb Go Pats!

    Dec 13, 2001
    Burlington, VT
    You know all this price plan crap makes me happy I never left my retentioned rate of $6.95/mo for my TiVoHD. Long paid for, but I'll take the $6.95 in perpetuity anyday now....
  19. johnner1999

    johnner1999 Guest

    Oct 26, 2002
    Hey if any one wants I'll sell one of my 2 Premiers for $100 each ;-) they even have a factory extended warranty via TiVo -- PM me
  20. smbaker

    smbaker Well-Known Member

    May 24, 2003
    Problem is your complaint may be against 6ave, not against Tivo since 6ave is the one that sold the product. If so, then there's not much to complain about because 6ave has offered to take the units back, shipping included.

    Granted, I think this is a very raw deal, and Tivo should simply honor the policy they've placed online. Refusing to budge is making Tivo look quite petty for a situation where the customer is clearly not the one at fault. We bought the items based on the full availability on information at the time. I can't think of a recent situation where a company has treated customers this poorly. Nevertheless, I'm reserving my actions until I receive my order and try to activate it myself.

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