BRAND NEW TIVO Premiere $ 95 + FREE SHIPPING!

Discussion in 'TiVo Premiere DVRs' started by Wingershute, Nov 13, 2010.

  1. ebf

    ebf New Member

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    Mar 21, 2005

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    Got my shipping confirmation at 10:30 today. I am hoping to activate it with MSD Lifetime now, even though I have not need for the box ATM, to get in with all the other folks before TiVo "forgets" about the 6ave debacale!
     
  2. NullQwerty

    NullQwerty New Member

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    Jan 20, 2009
    AJBeaman, did they let you uncancel it?
     
  3. ajbeaman

    ajbeaman New Member

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    Jul 24, 2004
    Based on their wording they never cancelled it. I guess they presumed I would keep it based on their "money back Guarantee".
    I did cancel though, since I could no longer slide it in on MSD $6.95 online.
     
  4. smbaker

    smbaker Well-Known Member

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    May 24, 2003
    FYI, emailed 6ave and asked for a confirmation that my order is eligible for the old pricing structure and got back the same form letter as ajbeaman. It bugs me a little that it has words like "may" and "should" in it, but having at least something in writing is good.
     
  5. iwbyte

    iwbyte Member

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    Dec 2, 2002

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    I spoke with Tivo and they said 'no dice' on using the old terms. I then spoke with 6ave and they said that tivo 'should' honor the old terms, and you may have to speak to a manager/different rep. If Tivo doesn't don't honor the old terms, 6ave.com 'will' provide a full refund and shipping back if we don't open the box.

    I would love it if I could upgrade my current Lifetime box to lifetime on the premiere for $199 but I don't think that will happen. I'm debating if I want to do it for $299.. I bought two boxes since it seemed like such a good deal but now i may be stuck with an extra one - i don't think they'll let me return just one at full refund if tivo DOES honor the old terms.
     
  6. ebf

    ebf New Member

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    Mar 21, 2005
    Do you have the box yet? It feels like folks calling with hypothetical questions cannot rely, either way, on the answer a CSR gives. Did you mention that section 2.2 of the new plan rules is what would apply to your case? :confused:
     
  7. iwbyte

    iwbyte Member

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    Dec 2, 2002
    @ebf - Agreed - I figured it wouldn't make sense calling back until I have the box and are ready to jump on whatever they offer me if I want it.

    Now i'm just deciding if I want to activate BOTH or just one unit.

    We have a Series 2 with lifetime that we'll be replacing in the bedroom (not HD TV, but maybe for Chanukah? :) ), and a Humax DVD w/6.95 MSD that we'll be KEEPING downstairs since we like off-loading kids shows to DVD - we'll keep that unit for kids.

    THen the question is - get an 'additional' unit for downstairs and do we pay lifetime on that one too?
     
  8. tcfcameron

    tcfcameron (4) 2TB TiVo HDs

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    Aug 4, 2010
    I'm not the only one. There are four threads now, all discussing the matter.

    One thing I'm not understanding at all (and it concerns me greatly), is why so many people are posting that they contacted either 6thAve or EE, and were promised that the old policies would apply. Resellers/Retailers can not make any such promise or guarantee. It's up to TiVo. Even TiVo hasn't been consistent in what they are telling people (who have reported back here). Some are being told "NO", period, and are being advised to return the TiVo if they don't want the new terms.

    For those who haven't read the updated TiVo Policies:

    http://www.tivo.com/abouttivo/policies/tivoservicepaymentplanstermsandconditions.html

    http://www.tivo.com/abouttivo/policies/tivomultiservicediscountagreement.html

    http://www.tivo.com/abouttivo/policies/index.html
     
  9. smbaker

    smbaker Well-Known Member

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    May 24, 2003
    That's not what they guaranteed me -- the guarantee that I got was that they'd take the box back for full refund and eat the shipping if Tivo refused to honor the old service price. That's really all a retailer can do.

    Regardless of what guarantees the retailer makes, the units in question were purchased on Nov 13th and the new policy made effective Nov 14th. I don't know what legal standing we have on this, our only recourse is probably to return the boxes if Tivo refuses to grant the old pricing. I think Tivo will do the right thing due to the PR mess that would occur if they do not. It's only 1 day worth of sales from 1 reseller.
     
  10. slowbiscuit

    slowbiscuit FUBAR

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    Sep 19, 2006
    In the ATL
    Well a day and a half actually, 6ave jumped the gun on the 12th.
     
  11. speed_phreak

    speed_phreak Member

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    Apr 6, 2006
    The way I see it, by purchasing the Tivo from 6th ave, I am looking to become a TiVo customer (not really a 6th ave customer). I see 6th ave as a cell phone reseller, my ongoing relationship is really with the service provider, TiVo. I had a DirecTiVo and would very much like to get back into the TiVo game.

    I called TiVo's customer service today and was told they would not honor the pre 11/14 pricing. I will call again to activate when I receive the box, if they refuse again, the box goes back.... If that happens, then I as a consumer will decide to be a TiVo lifetime non-customer. Period.

    Its not like this wasn't the first sub $100 price for the Premiere...

    MythTV, Windows Media Center, Boxee, I'll be evaluating you all soon...
     
  12. jpisano

    jpisano New Member

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    Jan 1, 2007
    Hi guys,
    Long time reader, first time poster. I took a ride out to 6th Ave. in Livingston, NJ on Saturday evening when I got the e-mail advertising the $99 Tivo Premiere and purchased one. I called today to activate it and after explaining the situation with regards to 6th Ave and the fact that I bought the unit a day prior to the service change, the guy on the activation line had to transfer me to someone in customer service. I expained the situation to him, and he put me on hold for a few minutes to see if he could get me the $199 Lifetime multi-service discount (I have a Series 2 and Series 3 box, one with Lifetime). He came back and told me that since I got the Premiere for $99 and bought it on 11/13, I would only be eligible to activate Lifetime service at $299, which I agreed to. I told him I had the receipt in hand and could fax a copy, but he said it wasn't necessary. The whole thing went pretty smoothly and they were pretty cool about it. Remember to explain the situation to the person you initially speak to in Activations, and they will transfer you to someone who can approve Lifetime. Hope this helps.
     
  13. tcfcameron

    tcfcameron (4) 2TB TiVo HDs

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    Aug 4, 2010
    THIS IS A VERY IMPORTANT MSG, THAT I WAS PERSONALLY ASKED BY HIGH MANAGEMENT OF 6TH AVE TO DELIVER HERE, AND IT IS TIME SENSITIVE:

    (This information is ONLY applicable to purchases from 6th Ave):

    1. The price paid has absolutely nothing to do with whether or not you will be eligible for TiVo Service under old or new policy.

    2. The TiVo TSN of your unit has no factor in the same (they are not recording them, or making any list of them).

    3. The date of purchase is the only factor, 11/14 being the cut-off date.

    4. Orders that have been canceled, are being kept in a special holding queue, to give you the opportunity to un-cancel your order.

    5. Some early cancellations were not placed in the above mentioned queue, and will be handled on an individual basis.

    6. Today (11/15) is the last day that action can be taken to insure you are eligible for the old TiVo policies. If you do not un-cancel your order today, you will miss the last opportunity to get the old TiVo service terms.

    7. 6th Ave has been fighting for us, for 72 hours, trying to insure that TiVo does not deny old service policy to eligible purchasers.

    8. 6th Ave has pledged to fight for us, and will fight fiercely with TiVo, should they try to renege in any way.

    9. TiVo's call center is supposed to be fully aware of the agreement that exists between TiVo and 6th Ave. If they try to tell you otherwise, try another rep, or contact 6th Ave, and they will fight for you.

    10. I have been asked by 6th Ave, to provide links to the forum threads that are regarding this matter. (which I will do shortly).

    11. I have been asked by 6th Ave, to report to them any new issues arising from this deal. (and I will).

    12. All customers with an existing order, as well as those who canceled (and made the special holding queue), will receive an email from 6th Ave shortly.

    -EDIT: It is requested, by 6thAve, that upon receiving your Premiere, that you DON'T OPEN THE FACTORY BOX, until you have called in the TSN (located on the outside of factory box) to TiVo, and verified that TiVo will allow you to activate under the previous TiVo service agreement policies.

    6thAve is offering a full refund, including shipping (via pre-paid label), if you are denied activation under the previous TiVo service agreement policies, provided that you have contacted 6thAve to report the denial, and are still unable to resolve the matter.

    I can't recall if not opening the factory box is a request, or a condition, regarding the full refund.

    You can email customerservice@6ave.com regarding any issues.

    Now, a personal msg from me: I'm sorry if I was the reason for anybody that canceled their order. However, if it had not been for 6th Ave's fight that they took to TiVo, my initial concerns about being stuck with the new policy, would have been true.
     
  14. smbaker

    smbaker Well-Known Member

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    May 24, 2003
    Tell them to log into the forum and post this themselves if it is true. There's no reason a reputable company should ask you to post this rather than them doing it themselves. It's as simple as logging in and creating a thread.
     
  15. tcfcameron

    tcfcameron (4) 2TB TiVo HDs

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    Aug 4, 2010
    Well, it's too late now, isn't it?
     
  16. ht2

    ht2 New Member

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    Nov 15, 2010
    Yes good news.
    I called Tivo and CSR told me I am qualify for pre 11/14 price and gave me reference number.
    Thanks to Tivo and 6Ave for trying to do it right.

    Only problem for me is PLSR code is not for new customer so first one is $399 and second one is $299. Ouch!:rolleyes:
     
  17. slowbiscuit

    slowbiscuit FUBAR

    4,683
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    Sep 19, 2006
    In the ATL
    So what was the all-important sh*t-hot message? Looks like tcfcameron deleted it.
     
  18. smbaker

    smbaker Well-Known Member

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    May 24, 2003
    It had a bunch of interesting-looking stuff in it, about 6ave working with Tivo to ensure the old rates were honored, about there being an un-cancel queue, etc.

    I'm not sure why he deleted it. I didn't mean to imply the information wasn't useful, but rather that if 6ave wants the information published they ought to do so themselves. It's all too easy for information to get distorted even when everyone has the best of intentions. Hearsay just isn't something we can rely on, nor can I imagine 6ave wants to be bound by statements someone else makes on their behalf.
     
  19. ebf

    ebf New Member

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    Mar 21, 2005
    My box is on the way, scheduled for Thursday delivery. Let the CRS fun begin...
     
  20. trip1eX

    trip1eX imo, afaik, feels like to me, *exceptions, ~aprox

    4,570
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    Apr 2, 2005
    Well my 6th ave Tivo arrived today and Tivo will not let me put lifetime on it. :mad:

    My advice is to lie your ass off when you call. Tell them you received it 2 weeks ago as a gift from your father. Tell them you paid regular price.

    Guy says no one is receiving lifetime on $99 Tivos. Yeah right. Obviously some are receiving it.

    I bought Nov 12th too. I told him I would fax him my receipt. Doesn't matter. This CSR blamed every retailer for not advertising the 1-yr contract. :eek:

    The fun will continue when I call them again after I calm down and see if I can get lifetime on the Premiere I bought 2 months ago and never activated.
     

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