Advertisements What do you think that the people who call in, and are told $299, get when they ask why not the $199, like on the website? People have already posted that they were told $199 was only if you bought from TiVo, through their upgrade program. TiVo's upgrade program prices the box at $269.00, then + $199 for PLS, if you have PLS on a qualifying previous generation TiVo. I actually don't have an issue with what I paid for PLS, anymore. I paid the proper price, since I had not bought directly from TiVo, under the upgrade program. The issue is, that somehow an unknown number of TiVo CSRs were offering (or honoring requests for) $199 PLS for TiVos bought from other sources, which are not a part of the TiVo upgrade program (and they may not have even had an "eligible" existing PLS TiVo on their account, which is a condition for the $199 PLS). So, each and every one who bought from sources, other than TiVo, and then received PLS for $199, did not pay the correct price. Those who got it on the luck of the draw, on the first call, likely didn't conspire to get pricing they were not entitled to (or did, and were lucky). Those who posted here about playing "CSR Roulette", knew they were gaming the system, but some probably thought $199 was the "correct price". Those who posted here about buying under one set of circumstances, then transcribed their TiVo interaction, complete with the lies they used, committed fraud, if they received $199 PLS. I'll admit, that I advised people, in prior posts, to try CSR Roulette. But, I never once implied that anybody should give false/fraudulent information. I don't recall accusing you of anything directly. If I did, I apologize, and ask that you point me to the post I (allegedly) did it in, and I'll retract it. ...And, yes, my current opinions/positions, on matters that were posted as opinions/positions, have changed. No need to point it out. Final note: When I say "posted here" or "people have posted", I mean the whole of TCF, not just this one, single thread.