Advertisements That agreement has no clause in it that says anything about computer error and/or fraud, and what will happen if either is discovered. That was simply the PLS agreement, and nothing more. There are many agreements/policies that are agreed to, in the course of being a TiVo customer. You agree to a whole booklet of them by continuing past the beginning of guided setup, after plugging the TiVo in. Did you read all of those agreements? There's a whole separate booklet that comes with each TiVo, you agreed to everything in it, by completing guided setup. You agree to another by activating. You agree to yet some more in order to use some of your TiVo features. Nowhere, in any of it all, will you find anything that says that if their billing system malfunctions and undercharges you, that you get to have a windfall deal as a result, which TiVo can't correct. I already stated that I posted all the information that I was given. I know no more than that (other than TiVo often changes policies & procedures on-the-fly). Right now, only time and TiVo's actions (or lack thereof), can prove that the information I was given, and chose to share here, was wrong (or later reconsidered). I've already said it once: I'm just the messenger. I'm not one of the people who triggered the audit.