Bracket Buster sale; ad tile now on carousel

Discussion in 'TiVo Coffee House - TiVo Discussion' started by wish_bgr, Mar 21, 2019.

  1. stile99

    stile99 Well-Known Member

    770
    604
    Feb 26, 2002
    There was a door on the bottom of the case, which since I had no need to access, didn't. Either way, there's a door there that says "cablecard" but I can't say for certain if there's a bracket behind it or not.

    Warning on the sale though, as noted the VOX remote the sale says is included was not. The response to the ticket (I won't say what agent, just that she was such a Rose) claims it is not included, it's a $25 add-on. She then closed the ticket. I opened another, pointing them to their own website and copy/paste what it says.

    TiVo customer service can't find their own rear end with both hands, a flashlight, and a map. Must be Monday.
     
    krkaufman likes this.
  2. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    Ah, ok; all the 4-tuner Roamios have that door, but the OTA-only models are missing the CableCARD bracket needed to actually insert a CableCARD.


    Made me curious, so I revisited the sale page. Aside from the Roamio OTA description clearly stating that a VOX Remote* is included as its leading bullet (*the version that includes the required BLE USB dongle, given the "$44.95 value" price):

    upload_2019-3-25_8-44-23.png
    ... and a VOX Remote sitting atop the DVR in the pic ...

    ... the non-accidental presence of the bullet is evidenced by the fact that the only DVR where the VOX Remote is offered as a $15 add-on is the white 500GB non-VOX BOLT (that does NOT include a VOX Remote as part of the base deal); all the other available DVRs in the sale, including the Roamio OTA, only offer the Mini VOX add-on when you click 'Add to Cart.'

    VOX Remote add-on offer.png

    TiVo owes you a VOX Remote.


    edit: p.s. Screenshot updated to note that pictured Roamio OTA has a VOX Remote sitting atop it.
     
    Last edited: Mar 25, 2019
    OrangeCrush and stile99 like this.
  3. JoeKustra

    JoeKustra in the other Alabama TCF Club

    16,016
    2,568
    Dec 7, 2012
    Ashland, PA...
    Just a note on the cable card bracket. The one from eBay (which I have) does not have the eject lever. It does not have the semi-captive two screws. These are minor differences and the eBay bracket does work. The bracket must be removed to change the fan since it screws directly into the motherboard.
     
    andrew1883 and krkaufman like this.
  4. andrew1883

    andrew1883 Member

    75
    8
    Apr 25, 2008
    Here's a screen capture of a Facebook ad I just saw (note the VOX Remote) 03.25.2019-13.46.52

    [​IMG]
     
    Last edited: Mar 25, 2019
    stile99, OrangeCrush and krkaufman like this.
  5. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    ... also advertising the Roamio OTA "w/ VOX remote"
     
    stile99 and OrangeCrush like this.
  6. stile99

    stile99 Well-Known Member

    770
    604
    Feb 26, 2002
    Yeah, I reopened the case that Rose closed, asking her to either familiarize herself with TiVo's own sales, or escalate this to a supervisor who can. Shawn replied if I want to speak to a supervisor, I should call. And closed the case again.

    Two mail reps had the opportunity to handle this and chose not to. When I called, I got a very nice person but told her I needed a supervisor, and gave her the case number. I'd think she could have seen what was going on, but asked why I needed a supervisor, so I told her the reason is mail support is a bunch of incompetent nitwits. It might not have been nitwits though. (Sorry Jaye, didn't meant to take this out on you). Anyway, the supervisor agreed that this obviously should have come with the VOX remote (and dongle, in this case) and set up the shipment right then and there.

    If you take part in this sale, make sure you get all of what you ordered, and if you didn't, just call. Mail support is where they put the people too stupid to talk on the phone.
     
    andrew1883 and Mikeguy like this.
  7. gbshuler@yahoo.c

    gbshuler@yahoo.c Clave Man

    71
    8
    Feb 25, 2008
    I need to decide NOW. My Annual subscription is up TODAY (2x $149.99 for 12 months).
    So.. which of these Boxes are state of the art? I see some have "Alexa". (Alexa "owns" our house)
     
  8. andrew1883

    andrew1883 Member

    75
    8
    Apr 25, 2008
    I would think Bolt over Roamio then, but I don't know about Bolt Vox vs Bolt (w/Vox remote).

    Bear in mind you're going to be without service until you get the new device. Or are you going to go monthly?

    =aw
     
  9. gbshuler@yahoo.c

    gbshuler@yahoo.c Clave Man

    71
    8
    Feb 25, 2008
    Have they ever updated the BOLT? I remember looking into upgrading my BOLT when the VOX came out, then found out the only change was the VOX remote (same innards as original BOLT).

    If I am upgrading, its for a lifetime with the one with latest electronics.

    Been with TiVo for 18 years. Have a bunch of them. You plug them in and the shows are still there. No guide data. I'll have to a day or two until I can get Charter to provision the new hardware
     
  10. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    Step one... try TiVo customer support again in regards to lifetime on your existing BOLT.

    You might need to be willing to cancel the BOLT's service subscription to get the deal. For that matter, just cancel service on them both. What's the harm in losing a day or three of functionality to potentially gain the savings ... plus giving you another couple days to decide on a model or models from the sale.



    The most expensive BOLT in the sale is the current equivalent of your Roamio Pro (6-tuners, CableCARD-only) ... except faster and with less storage space. All the other BOLTs are of the 4-tuner OTA or cable variety.

    The Roamio OTA can be modded to support CableCARD for under $50, so even that could be an option to eliminate your annual fees.
     
  11. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    If TiVo allows for paying for a single month of service, rather than requiring a full year's commitment for a monthly subscription, that would be another option ... though I'd cancel both boxes to see if they offer All-In, then call for the term-free monthly service later in the day or tomorrow.
     
  12. gbshuler@yahoo.c

    gbshuler@yahoo.c Clave Man

    71
    8
    Feb 25, 2008
    OK. Six Tuner BOLT is state of the art. Got it. No OTA.
    Do I have to buy it online? That popup_servicePlans.html made my head spin. Thanks
     
  13. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    No. As you said, they just updated the software to support the VOX Remote; the necessary BLE hardware was built-in from the first model. So the sale choices vary by:
    • available tuners (4 or 6)
    • stock storage
    • new vs refurb
    • color
    • cost
    (The non-VOX difference is moot, since the white non-VOX BOLT can be VOX'd by selecting the $15 VOX Remote add-on when adding it to the cart. Just update the cost accordingly.)


    p.s. A caveat ... the BOLT OTA (not offered in the sale) is different. It lacks CableCARD tuners and any MoCA functionality.
     
  14. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    Dunno. They might accept the sale over the phone. (You can't get this deal at the local Best Buy, since the All-In component is only bundled via TiVo.)
     
  15. andrew1883

    andrew1883 Member

    75
    8
    Apr 25, 2008
    I think the offer page is tolerable if you go in knowing what you're buying (kind of like Brandsmart ;). That's why I pulled out all-in pricing posted upthread, I need to see it spelled out.
    I agree, only the all-in plan makes sense (now that we've had a few years for the $550 sticker shock to wear off :) ). I meant "are you going monthly until you get your new boxes" [assuming you could switch from annual to monthly without making a commitment]. And while the shows will still be there on your old machine, I don't think you can transfer them to the new box without service on the old box.

    This happened once to me some years ago, after TiVo CS lied about when the service ended, I specifically asked and they said 11:59pm but in fact it was 12:01am. They couldn't give me another day to transfer, but what _they_ suggested was sign up again on an annual plan (?) and cancel in the 30-day remorse period.

    [added: on further reflection, I think they said the annual plan not the monthly w/12mo commitment, because in case I screwed up and forgot to cancel, I'd be on the hook for less. Of course I cancelled after about 3 days, once I had everything transferred.]

    =aw
     
    Last edited: Mar 25, 2019
  16. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    Correct. Transfers (MRV) are not possible absent an active service plan on both DVRs. (Of course, the content has to be copy-enabled in the first place.)
     
  17. andrew1883

    andrew1883 Member

    75
    8
    Apr 25, 2008
    I'm always surprised how little of what I record is copy protected. Really only HBO. Even TCM isn't. What I don't understand (just between us, don't tell the broadcasters ;) ) is why everyone doesn't copy protect everything they can (perhaps local-NBC can't for example, by law or something).

    =aw
     
  18. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    Yeah, it depends on your cable provider. Comcast (our provider) only protects the premiums (HBO, STARZ, etc), but I believe Time-Warner(TWC) in many regions protects *everything*, effectively killing MRV/transfers; fortunately, streaming still works for that content.
     
  19. andrew1883

    andrew1883 Member

    75
    8
    Apr 25, 2008
    Yeah this is Comcast in FL. I think I actually tried OTA in ON once, and almost everything was protected. :( I could be misremembering though.

    =aw
     
  20. krkaufman

    krkaufman TDL shepherd

    13,485
    1,999
    Nov 25, 2003
    That's peculiar. OTA is generally never protected, at least intentionally.
     

Share This Page