box + 1 year service, ST $83.40 or DT $155.40, no rebate

Discussion in 'TiVo Coffee House - TiVo Discussion' started by c3, Jul 27, 2006.

  1. Jul 28, 2006 #61 of 172
    Montain

    Montain Unregister lUser

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    I obviously have read the rest of this thread. I would love to take your word for it, but I just talked to three people at tivo. Do you work at Tivo and are you willing to stand behind this? Have you ever signed a contract that someone said "trust me" about? Not trying to be paranoid...just don't want to get screwed, any the fine print is obviously clear as mud.
     
  2. Jul 28, 2006 #62 of 172
    dig_duggler

    dig_duggler Member

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    Thank you!

    I'm not sure how so many people in the fw thread think this can be cancelled after a year. The terms are really confusing, people have heard different things from CSR's, but how can you read the T and C and think you're off the hook after a year?

    In any case I agree that the strictest interpretation is one more year at $12.95 or $6.95.
     
  3. Jul 28, 2006 #63 of 172
    mchips

    mchips TiVo Fanatic

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    Montain,

    Sorry you're not getting the correct answers from the CSR's...

    The fine print is the same as all tivo.com package deals.

    There are only two service payment plans:

    1. Bundled Package (hardware/service)
    2. Service-Only (currently $12.95 / $6.95)

    After the initial term, 1 year in this case, it goes month-to-month at the then applicable Bundled Package rate, currently $19.95 per month.

    For those willing to commit to just one more year, the fine print clearly states you can drop to the lower "Service-Only" fee, which is currently $12.95 / $6.95.

    We have had this debate over and over, and TiVo has consistently confirmed for us here that with a 1-year additional commitment after the initial Bundled Package term, people can get the Service-Only rate of $12.95 / $6.95... while under the Bundled Package payment plan, it doesn't qualify for the $12.95 or the $6.95 MSD rate, but once switched over to the Service-Only payment plan (by simply agreeing to one more year), it does.

    The additional 1-year commitment is for the switch to the Service-Only plan. The Service-Only plan, by definition, is currently $12.95 / $6.95...

    Since this MOPS is new, and only available online, the CSR's probably haven't all been briefed, as this was not intended for the general public, but the group that it is meant for was probably given more information.

    It's both in the fine print of this offer and in the terms for TiVo Service Payment Plans:
    At the end of the bundled package term, people have two choices.
    1. Agree to an additional 1-year commitment, and be switched over to the lower TiVo Service-Only Plan, currently $12.95 / $6.95. After that one additional year, you can then continue month-to-month at those lower rates with no further commitment required.
    2. For those not willing to commit to another year, they can continue month-to-month, but at the higher bundled plan rate.
    So, it's just up to the individual if the lower rates are worth just one more year commitment or not. I'd guess that if they're not willing to commit, then they may not have been planning on continuing much longer anyway.
     
  4. Jul 28, 2006 #64 of 172
    etemple

    etemple New Member

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    There is nothing on the landing page to indicate that this is a refurb unit, and as far as I know, if they are giving out refurbs on this deal or any other one, they have to disclose that before you purchase. My current box is a refurb unit and it was clear from the get go. As for the higher pricing, the wording on the MOPS deal and the regular Tivo deal seems to be exactly the same--in both cases, the user can call CSR and arrange for conversion to a service only plan if s/he is willing to commit to a longer service term.

    I also called CSR last night to try and clarify, and the sales person was fine until I mentioned the MOPS program at which point she got all hinky and was like, "the screen says we are performing system maintenance on the shopping cart, so you'll have to call us back tomorrow." That was a bald-faced lie as I was online while we were speaking and got no such message. In fact, I was able to not only access the shopping cart but also purchase a MOPS tivo.

    I'm just going to wait and see what shows up and read over the contracts once they arrive since I ordered a regular price 80 hr DT and a MOPS one. One of them is going back, i guess I'm just not entirely sure which one.
     
  5. Jul 28, 2006 #65 of 172
    dig_duggler

    dig_duggler Member

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    After the initial term, 1 year in this case, it goes month-to-month at the then applicable Bundled Package rate, currently $19.95 per month.

    I'm confused about one last thing. If you stay month to month, can you cancel after one month? And if you do, do you:

    a). own the box outright (and are in no violation of the tivo package terms)
    b). can you then just sign up for month to month service (with no year committment) at 12.95/6.95?
     
  6. Jul 28, 2006 #66 of 172
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    a) Yes you own the box free and clear.

    b) No. All TiVo activations, even reactivations, require a one year commitment.

    Dan
     
  7. Jul 28, 2006 #67 of 172
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Don't believe me? Then read this thread...

    http://www.tivocommunity.com/tivo-vb/showthread.php?t=290723

    which was posted by an official TiVo employee and explains all the ins and outs of the new pricing plans.

    Dan
     
  8. Jul 28, 2006 #68 of 172
    dig_duggler

    dig_duggler Member

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    Thanks Dan203!
     
  9. Jul 28, 2006 #69 of 172
    Montain

    Montain Unregister lUser

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    Thanks so much for taking the time and giving me the benefit of the doubt. It does make more sense when you spell it out clearly.

    One thing that you have stated, which I believe, is that after 1 year I have to commit to 1 more year to get the service only price. I would just like to note that they say "a longer commitment term", not 1 year.

    Also, I wish they would have at least 1 person there who knows about special deals instead of misinforming. If they are nor familiar, they should admit it and seek help.

    Thanks again.
     
  10. Jul 28, 2006 #70 of 172
    c3

    c3 TiVoholic

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    The early termination fee is the same for packages (such as the ones in this thread) and service-only. Nothing to do with owning/renting/leasing.
     
  11. Jul 28, 2006 #71 of 172
    mchips

    mchips TiVo Fanatic

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    No problem...

    In reference to the "longer commitment term," that's worded that way because they also offer 2- and 3-year prepay terms under the Service-Only payment plan, that would then require the longer commitment of 2 or 3 years, so they can't just state 1-year... the monthly, non-prepay Service-Only plan is only a 1-year commitment though.

    As far as them saying "I don't know..." That's the age-old problem with people in general... people don't want to look like they don't know something, even if they don't... how many guys never want to admit to being lost, and therefore won't stop to ask for directions... ;)

    CSR's can be told to just say they don't know, but then their own pride takes over and they don't want to admit that they don't know something, especially when their counterparts may know the answer, and therefore they may feel by admitting they don't know something they're somehow less competent...

    I have, however, had CSR's tell me they don't know something, and then put me on hold to find out the answer... customer service experiences are more tied to the individual than the company... Company's can train their reps to death, but it always still comes down to the individual in the end... they're people, too...

    I've never had a problem with TiVo's customer service, but I have read reports from those that have... TiVo changed who they outsource their customer service to about a year ago, and I've heard their customer service has improved since then... it's not perfect, but then it never will be, not as long as there's a people-factor in the equation... hopefully they will continue to improve though...
     
  12. Jul 28, 2006 #72 of 172
    ZeoTiVo

    ZeoTiVo I can't explain

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    the unanswered question is will I get my rebate back in a timely fashion ;)
    I was watching for good deals at stores and almost did a best buy 12% off bonus point thing but I hate mail in rebates


    since the deal for me comes out to a DT at 72$ that is a reasonable price for me to pay TiVo directly - plus I will now turn my RS-TX20 back to TiVo Basic service which will save me 6.95 a month and make the deal basically a free box while I get a second Tuner :up:
     
  13. Jul 28, 2006 #73 of 172
    TiVo Troll

    TiVo Troll Registered Troll

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    MOPS Accomodation Program

    Apparently many people are suspicious that this deal is too good to be true. That's too bad; it's a really good deal!
     
  14. Jul 28, 2006 #74 of 172
    SMWinnie

    SMWinnie Dis Member

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    Well, here's why I can wait until I hear something authoritative before pulling the trigger:
    From the accomodation page: Terms & Conditions: (1) This discounted pre-paid TiVo Package is only available to members who purchase...

    Interestingly, saunter over to the MOPS website and search the website for TiVo. Follow the sponsors link. Take a look at the MOPS and KidZone offers page. Lots of links to uninteresting deals, but nothing linking to the deal we're looking at.
     
  15. Jul 28, 2006 #75 of 172
    Montain

    Montain Unregister lUser

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    Well, I pulled the trigger. Looking forward to getting rid of that wireless adapter. Dual tuners won't hurt either.
     
  16. Jul 29, 2006 #76 of 172
    smark

    smark Well-Known Member

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    Hmm.. so if I picked up the DT, would my other Tivos go to 6.95 each instead of 12.95 + 6.95?
     
  17. Jul 29, 2006 #77 of 172
    c3

    c3 TiVoholic

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    yes
     
  18. Jul 29, 2006 #78 of 172
    mchips

    mchips TiVo Fanatic

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    In a word, Yes...

    If you buy a tivo.com package deal, any TiVo already owned that is currently on a monthly Service-Only plan at $12.95 will automatically drop to $6.95, with no new commitment required for it if it's already on a Service-Only plan... this has been confirmed by TiVoOpsMgr (E. Stephen Mack, Director, Svc. Ops)...
     
  19. Jul 29, 2006 #79 of 172
    ilovedvrs

    ilovedvrs Member

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    What makes this get rid of your wireless adapter?
    It has built in either net jack, not wireless.

    Which I guess could make sense. I have a wireless G to Ethernet device for my hacked xbox,
    guess I could plug that into a simple router then plug both my xbox, new tivo, and xbox 360 into it. so all 3 devices on the TV would connect via one wireless to my access point.
     
  20. Jul 29, 2006 #80 of 172
    Montain

    Montain Unregister lUser

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    At my last house, I had to use wireless. With my current setup, my router is 3ft from the tivo. I haven't been willing to spend the money to switch based on the low price of getting a new DT (even without this special).
     

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