Bought used Tivo, DirecTV won't activate it! Options??

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by Rob00GT, Feb 4, 2006.

  1. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    Right idea, wrong result. All that would happen is that the "mother/ father/ sister/ brother/ spouse/ or actual congress critter or U.S. Senator" would get THEIR unit authorized. Once their itch was scratched, do you really think they'd bother changing the rules for everyone else?
     
  2. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    For a RID unit, the receiver and the card are married and tracked as a single entity.
     
  3. Finnstang

    Finnstang King of the North

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    I'm curious what the "right price" was at the swap meet. Spend the $16 and get one through the DIRECTV website using the DVR4ME promo code.
     
  4. islander

    islander Member

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    My parents were still leasing the wall phone in the kitchen until a few years ago....

    I wonder how many times they paid for it over the years? I wonder how many people are STILL leasing their phone?
     
  5. Arcady

    Arcady Stargate Fan

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    According an article I read recently, there are hundreds of thousands of people still paying to lease phones (and many of them probably don't even know it.)
     
  6. lutton

    lutton New Member

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    Really? I want to swap an old stand alone receiver with a slightly less old stand alone HD receiver I acquired. I can just take the card from the active receiver, swap it into the new and call and get it rehit? No playing CSR roulette?
     
  7. srs5694

    srs5694 New Member

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    My own approach would be two-fold:

    1. Call again, and possibly another time or two, in hopes of getting a CSR who'll do the switch without too much hassle.
    2. If #1 fails, get huffy and indignant, demand to speak to a supervisor, and generally raise a fuss about it. I might even threaten to drop DirecTV entirely, but only if I was prepared to follow through on the threat. If it doesn't get resolved at this point, I'd write a snail-mail letter expressing my displeasure. I might even send a copy to the FCC.

    My opinion is that this is an outrageous abuse by DirecTV, even if it's legal, so #2 is certainly justified and not just showboating. Big corporations will take and take and take if they think they can get away with it. Part of our responsibility as consumers is to tell them -- firmly -- when they've crossed a line.
     
  8. sbourgeo

    sbourgeo Hepcat Daddio

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    Wouldn't DirecTV need the serial# of the receiver? I have a used DSR6000 that I am keeping as a backup, and have wondered if DirecTV would even let me activate the spare if my main DSR6000 died.
     
  9. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    For older recievers, no. They tracked the serial number for informational purposes, but it had no impact on the CA system. The access card stores it (which is how it knows when it is in the "wrong" receiver) but it is easily changed by a re-hit.

    This all changed with the RID receivers. The RID number IS tied to the CA system and is used to secure the commands sent specifically to your receiver (like turning on PPV, or changing channel access).
     
  10. Thespis

    Thespis Member

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    Who are they abusing? They had nothing to do with the sale of the used reciever. In fact, if the OP had called before buying, they probably would have told him that the reciever would not be activated.
    What line has DTV crossed?
    Not giving someone something they want is not the same thing as taking from them. If you asked me for a piece of candy and I said no, is that the same thing as taking a piece of candy from you?
    While businesses can be greedy, consumers will also "take and take and take if they think they can get away with it". Check out all the threads about how to get free/cheap stuff from retentions. Maybe this is DTV's way of saying, "We'll give you free/cheap stuff, but we're not going to reactivate recievers from accounts that owe us money." IOW, don't buy used, get it cheap from us.
    A trade-in program for those who get stuck with banned recievers would be a nice gesture, though...
     
  11. srs5694

    srs5694 New Member

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    DirecTV is preventing the customer from using the equipment that he owns. As presented, the purchase was legal and DirecTV's beef is with the previous owner; they're punishing an innocent individual by refusing to activate the equipment. IMHO, that's an abuse.

    That's a very poor analogy at best. A better analogy would be that a customer walks into a store and asks to have the candy purchased from the store put into a re-usable canvas bag that the customer brought, but the store refuses and insists on bagging the candy in their own bag, for which they charge money.

    Note that I never said DirecTV was stealing. Abuses come in many forms other than theft.
     
  12. sbourgeo

    sbourgeo Hepcat Daddio

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    Cool, thanks Dan. It's outstanding that I can swap my access card to my spare DSR6000 and force a re-marriage myself without even having to contact DirecTV.

    Hopefully DirecTV won't do anything else to send me running into the waiting arms of Comcast. :)

    Steve
     
  13. Diana Collins

    Diana Collins Well-Known Member TCF Club

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    And there are many stores that operate exactly that way.

    In any event, there is ALWAYS a remedy available to the consumer - they can decline to favor the vendor with their custom. This is their business policy, and has always BEEN their business policy. BTW, Dish Network has exactly the SAME business policy.

    From DirecTV's POV, why should they allow someone to get a free receiver, rack a bunch of charges, and then, to add insult to injury, make a profit from the sale of a receiver that the seller didn't pay anything to obtain?

    The principle is simple...when buying used equipment from someone you don't know, caveat emptor.
     
  14. srs5694

    srs5694 New Member

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    Could you please name a few? I have yet to encounter any that insist on selling you their own bags. Usually the bags are free and the store will let you use your own bags if you choose. A few do charge for bags but let you use your own if you choose.

    None of which makes it right, in an ethical sense. Furthermore, if all the businesses in a given market segment have the same policy, then it's really not much of a remedy to say "take your business elsewhere."

    Because they chose to sell the receiver at a loss or give it away entirely. If the buyer takes advantage of that policy by cancelling service and then selling the receiver before DirecTV has recouped the cost of the receiver, DirecTV's beef is with its own policy. If the original purchaser has failed to pay bills, then DirecTV's complaint is with the original purchaser. In either case, DirecTV has no complaint against the person who bought the receiver second-hand, and yet the policy effectively punishes that person.

    As a practical matter, I agree. From an ethical point of view, I stand by my position that DirecTV is abusing its power, at least in the situation described in the first post to this thread.
     
  15. newsposter

    newsposter Poster of News

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    sounds like some company should open up a title insurance business for cars like they have with homes!
     
  16. Rob00GT

    Rob00GT This space for rent.

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    Well to bring this little story to a close (with a happy ending no less!) I applied the Zipper to the box and plugged in a trusty Netgear adapter. It now serves as a "long term movie storage" box for shows my wife and I like to watch again every few months. The good news is that even though the box does not have a subscription to DirecTV service (and actually doesn't even have an access card installed) it serves this purpose just fine. Since I didn't want it cluttering up my entertainment center I mounted it in my office next to my pc. Without a subscription no coax cables are required so hookup was a snap. My pc has an ATI All-In-Wonder 9600XT video card with S-video inputs so I view the Tivo onscreen menu on my pc whenever I need to add more movies to storage. Oh, and someone asked before how much I spent on what was almost a boat anchor.... at the swap meet I paid $15 cash for it. The 80GB hard drive was easily worth that if the Zipper hadn't saved me.

    I was also able to add another "working" DirecTivo using the DVR4ME program. The $16 and change that it cost to have FedEx deliver it to my door was certainly cheap enough.
     
  17. Boston Fan

    Boston Fan Active Member

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    Glad to hear everything worked out in the end.
     
  18. sbourgeo

    sbourgeo Hepcat Daddio

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    I figured that I should mention that this still works. I pulled the access card from my old standalone DirecTV receiver, popped it in my spare DSR6000, and re-hit the card from this link on directv.com: http://www.directv.com/DTVAPP/global/contentPage.jsp?assetId=1300015 .

    Since I already have DVR service on my account, my DTiVo started working immediately with no issues and no dealing with clueless DirecTV CSR's. :up:
     
  19. bengalfreak

    bengalfreak Active Member

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    A used 80GB hard drive? Probably not.
     
  20. RBerryman

    RBerryman Just a Member

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    Did this activate the unit without a requirement of a 1 or 2 year commitment?
     

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