Advertisements He had a S2 with service He bought a S3 and got service for it. He then had two subscribed Tivos, like many many people do. He chose to cancel one of the two subscriptions. In the broad scheme of things, the end result is that he did upgrade. However, the upgrade required several steps. One of those steps was to cancel a subscription. I repeat - If he wasn't canceling, why is he complaining about the cancellation process? When you subscribe online and use the "change service number" option, that's exactly how it works. The OP didn't use this option though. If he was getting a rebate, he wouldn't be allowed to use it. He'd have to start a new subscription. Keeping the old subscription would still be an option. If he chose to no longer keep the older subscription, he'd have to cancel it.