Advertisements Warning: content may include ranting! So we dropped $800 + tax on the HD series 3 to match our nice new HDTV and then we dropped $300 more for the 3 years prepay (1 year free, yay). I am going to round this total to approx $1150. So I activate the service online following TiVo's instructions, then notice I have to cancel the old series 2 monthly subscription. But you can't do a cancellation online! Why? No comment is found about "why" and in fact it doesn't even clearly say "just call for cancellations" which is in fact the policy. So I wasted a lot of time looking for the option. But c'mon, secret policies from TiVo? Unnecessary and unexplained hurdles to cancellation? But we love our old pal TiVo, Inc. They can't be behaving like a cell phone company.... can they? The plot thickens. I call at night, endure annoying "computer-voice-tree-talks-like-a-person-and-demands-spoken-answers-even-if-i-prefer-pressing-a-button" to find out I have to talk to a person. I call back during day, endure annoying "computer-voice-tree-talks-like-a-person-and-demands-spoken-answers-even-if-i-prefer-pressing-a-button" to wait on hold for 20-ish mins. I finally get a person and immediately realize the reason I am being forced to waste my time with this is so they can give me the Pitch. The Pitch is to offer to pay for some more months if I won't cancel, and instead sign a contract. Wouldn't I like to try out the convenience of 2 TiVos? I could transfer .... oops pitch is wrong there, the Series 3 won't transfer... etc. Knowing I would write this post, I looked at the time on my phone handset when I hung up from that call after another 4 min wait on hold for a confirmation number (yes, they refused to send a confirming email)... and the time was 29:57. Absolutely ridiculous. I spend $1150 and TiVo wants to waste 30+ mins of my time for marketing? C'mon, we're all on the new wave, open source, techno-hippie same side here, aren't we? TiVo isn't just a gadget, it's a lifestyle! It's supposed to sell itself without the hard sell tactics. TiVolution. Action items: - get a cancellation option online - give phone staff the mandate to provide confirming emails upon request If TiVo, Inc. can't manage these 2 action items, I propose we demote it down to "mainstream corporate America" from its current ranking of "one of the companies that gets it." Thank you for reading!