Bolt won’t update software

Discussion in 'TiVo Bolt DVR/Streamer' started by Skye, Mar 22, 2020.

  1. Skye

    Skye Member

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    May 18, 2018

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    My Bolt is stuck on 21.9.6 v5. I filed a ticket with tivo and they have had me reboot, reset network connection, force connection and redo guided setup. Nothing has worked.

    Any thoughts on this?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    I deleted my post after re-reading your post, but email is too quick. :)
     
  3. compnurd

    compnurd Well-Known Member

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    Are you pending restart? They may have paused the rollout
     
  4. Skye

    Skye Member

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    They say I should have it but so far none of the steps they have given me have worked.
     
  5. compnurd

    compnurd Well-Known Member

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    Have you tried doing several connections in a row?
     
  6. Skye

    Skye Member

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    i have done two in a row. how many should I try?
     
  7. compnurd

    compnurd Well-Known Member

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    That usually does it. They probably paused the rollout to fix a bug. Support doesn’t know how they got to work let alone if you should have the software
     
    dianebrat likes this.
  8. Skye

    Skye Member

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    Maybe but I did not get the last update either that came out months ago.
     
  9. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    The current software, 21.9.7.v3 is hardly a month old. What you are running is only a change to support the USB wifi 5 for the Mini VOX with TE4. There has been no work from TiVo on what changes were made, but we can observe a visual change on the Mini's Suggestion bar. Until someone (smart enough) throws the right switch, you will not get the update. I hope you get it soon.

    Tivo Customer Support Community
     
  10. Skye

    Skye Member

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    May 18, 2018
    There was a 21.9.6 v7 right? Did not get that one either.
     
  11. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Yes, but I don't know if I ever received it. 21.9.6.v7-USC-11-849
     

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