Bolt with no tuning adapter on Cox

Discussion in 'TiVo Bolt DVR/Streamer' started by willp2, Aug 13, 2017.

  1. willp2

    willp2 Member

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    Sep 15, 2007

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    Sorry if this is old news, but it was new to me so thought I'd share in case it can help anyone. A couple weeks ago my Bolt started having trouble getting the cable card to register. After numerous phone calls and a couple vists by Cox with new cablecards and TAs, they told me my Tivo is busted.

    Just to try something different I took the tuning adapter out of the mix and went directly to cable just to see if it would work then. Sure enough, it registered right away. But a bigger surprise is that apparently all my channels still work. Rebooted again just to make sure, but I've been running now for several days with no tuning adapter and I have yet to find something that doesn't work.

    At this point, if I do run into something I don't get, I'd probably opt to be OK with that as it's probably an SD station I don't use and I hate the extra heat, cabling mess, clutter and hassle the tuning adapter adds.

    Again sorry if this is old news. I was under the impression that the TA was needed for even basic stuff to work so I am pretty thrilled about getting rid of that.
     
    kpeters59 likes this.
  2. ajwees41

    ajwees41 Well-Known Member

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    Omaha,NE
    they might be working on it but as far as I know in areas with TA they are still needed

    maybe your area is in a test area for the SDV via Tivo software vs the SDV hardware
     
  3. willp2

    willp2 Member

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    Sep 15, 2007
    Might be worth checking other areas as well. Even Cox thinks its required here.
     
  4. HerronScott

    HerronScott Well-Known Member

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    Staunton, VA
    Doesn't this depend on which channels are using SDV and if they watch those channels?

    Scott
     
  5. osu1991

    osu1991 Well-Known Member

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    Mar 6, 2015
    Oklahoma

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    On Cox Tulsa the local CW HD and NatGeo HD channels are SDV and require the tuning adapters.
     
  6. casino187

    casino187 Member

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    Aug 27, 2005
    I live in northwest Arkansas and the cable card alone pretty much gets all the channels. I recently added a sports tier and variety tier and those channels require a tuning adapter. So it depends on what channels you subscribe to.


    Sent from my iPad using Tapatalk
     
  7. fcfc2

    fcfc2 Well-Known Member

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    The tuning adapter, pretty much like the cable card, needs to be correctly provisioned on your account, but it is only going to be needed for a subset of channels and if few or any of the channels you watch are not using sdv then you can get by just as you are now. It was good that you thought to try it. Which channels are assigned to use SDV and need a TA will vary by market on most systems these are not universal with most cable companies. But once again it is cable company incompetence along with an eagerness to blame Tivo and the customer. A competent tech would have tried just what you did to trouble shoot the problem.
     
    osu1991 likes this.
  8. Sep 1, 2017 #8 of 31
    bella92108

    bella92108 Member

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    There's a LOT of misinformation going around on the internet and poor training by Cox to their employees... a huge disservice to customers...

    So I moved from a non-Cox area (Comcast) to Las Vegas over the summer. The cable guy they sent (actual Cox employee not a contractor) showed up to install my service. He said he never did a TiVo install, and didn't even know what a cable card was. He called his dispatcher and they sent another tech to assist.

    The tech showed up, and first rolled his eyes when he learned it was TiVo ... Admittedly they are a pain to setup mainly because cable companies don't train their employees on HOW to pair the cable cards.

    He went to his truck, and brought back this SDV tuner and said I HAD to have it. I do NOT want another big clunky box. And I'd never heard of it. I googled it and realized it's ONLY used for the premium, on demand, and music audio channels here, NOT the standard HD Essentials 99% of their customers use.... He swore up and down I needed a SDV Tuner. I showed him the research I did online:

    http://media.cox.com/support/print_media/tv/cls/lasvegas/cl_lasvegas.pdf

    Their own publication shows very few channels are actually SDV channels, mainly just the premiums. Nothing I subscribe to except the radio\music channels, which I don't care about. He argued with me for 5 minutes and finally said he can't install the TiVo until the tuning adaptor was installed... WRONG... you FIRST install the tivo, pair the cable card, then add the tuning adaptor. I showed him on the Cox support site, and then he all of a sudden turned against Cox saying they never trained him.

    Cable company speak... "you need the SDV adaptor for anything to work" ... Reality speak... you almost never NEED the tuning adaptor. There are some of the premium channels (look up your market) when if you want them you need it, but in almost every market the top 100 HD channels don't require it. I am in a SDV Cox market and have no tuning adaptor and never run into an issue. But then again I don't watch HBO Latino HD East, nor care to be able to, nor do I have any desire to watch non-HD channels, haah

    Anyhow, that's my two cents.
     
  9. Sep 1, 2017 #9 of 31
    fcfc2

    fcfc2 Well-Known Member

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    Sometimes you are better off just letting them do what they think is right, when they leave, take it off and put it in a box until you need to turn it in. They do not charge for TA's. A lot of cable installers are used to dealing with folks who know nothing about this stuff, so they get to act like cable doctors...almost all are high school graduates with no other formal education or training except some OJT when they start. A minority will be smart guys who do try to learn on their own, but they either get promoted or get sick of the crap and leave to try something else.
     
    shwru980r and osu1991 like this.
  10. bella92108

    bella92108 Member

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    That's the most apt one-paragraph description of a cable guy anyone's ever written. hehe. I should have held onto the box, but then again, if I ever have to actually use it to get their service, I won't use their service anymore, so kinda a two sided coin.

    The other thing that annoyed me was they wouldn't let me use my phone\cable modem box I had from the comcast market. It's the most industry-standard box, but apparently Cox is in bed with only certain manufacturers and if it's not those, they won't even pair it.

    Needless to say my on boarding with Cox hasn't been amazing. And what's frustrating is I got my first bill... $89 for the triple play. Fine, but $18 in taxes for the phone service alone (and I'm in a very very low tax state)... I called and said I don't want the phone service, I just want the internet and TV I'd only gotten the phone because it was free. Now they say if I don't want the phone service I have to pay a $15 a month cable modem rental fee. So I'd save the $18 in tax but the have to pay a $15 a month modem rental fee (or buy one of the 3 of 4 approved devices they have"deemed worthey" aka gotten into bed with)
     
  11. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    Being in 2 Cox SDV markets, it's not a big deal.

    I could get by without the tuning adapter in Las Vegas, but leave it connected in case we change the programming while my parents or other family are using the condo. It's there and ready and I don't have to deal with getting it installed when I'm not there.

    As I stated above the tuning adapter is a must have for Cox Oklahoma in Tulsa as CW HD is SDV, along with some basic cable channels.
     
  12. bella92108

    bella92108 Member

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    Apr 6, 2011
    Yeah... if they performed well, I'd just say leave it, but a quick search has horrid reviews of the Cisco Boxes Cox uses... everyone seems to say the same thing, you have to go in and manually reboot the box every month or so in order for it to perform reliably. No thanks.

    If this market required it for a local channel, I'd ditch cable and get DirecTV or a streaming TV provider.
     
    Wexlerbob likes this.
  13. fcfc2

    fcfc2 Well-Known Member

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    Use this link and plug in your zipcode, but I will bet that the Arris SB6183 a 16x4 channel version is supported everywhere and it is a value purchase right now.
    Cox Certified Cable Modems
    ARRIS SB6183 | eBay
    or
    https://www.amazon.com/ARRIS-SURFbo...8&qid=1504307546&sr=8-2&keywords=arris+sb6183
    You might also want to look into something like an OOMA system for phone and port the number over from Cox. If you stick with their basic services, you only pay $4-$5 or so in taxes, especially good if you already have a wireless phone system with and answering machine.
    https://www.amazon.com/Ooma-Telo-Fr...s&ie=UTF8&qid=1504307728&sr=1-1&keywords=ooma
    Invest a little and save a lot...
     
  14. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    They use Arris/Motorola Tuning Adapters in Oklahoma. I haven't rebooted mine in 2 years.

    The one in Las Vegas I have on a wemo switch so I can reboot it remotely. I have had to reboot it twice in the 2 years it's been connected. I watch the Las Vegas TiVo via a slingbox occasionally and know if tuning adapter has locked up
     
  15. ajwees41

    ajwees41 Well-Known Member

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    May 7, 2006
    Omaha,NE
    cox sdv channels in Omaha NE change but it's a mix of everything non hd hd and premium ondemand does not need the sdv adapter
     
  16. bella92108

    bella92108 Member

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    Apr 6, 2011
    Why do you use slingbox when u have tivo? must be an old tivo?
     
  17. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    Because the slingbox is worlds better than the Tivo Stream. I stream between homes via the slingbox to a Roku, Chromecast or laptop connected to my tv's. I have 5 Roamios split over my personal home, my lake cabin, my dads house and the Vegas condo. I have a slingbox connected to the mini's in my home and the condo, so I can watch shows from the dvr's in the other State when weather or something happens or just NFL/College games being different for Las Vegas and Tulsa. The weather folk in Oklahoma go ape sh!t when a dark cloud crosses the State line and pre-empt primetime programming regularly for hours on end. I can just watch a missed show on the Vegas dvr via slingbox or vice versa if there is a game on the west coast that I cant get in Oklahoma.
     
  18. bella92108

    bella92108 Member

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    Apr 6, 2011
    HAHA yea good call. You reminded me of the year I lived in Minneapolis. Whenever there was a cloud in the 120000 mile wide viewing area they'd cut in totally, or cut into half the screen to talk about Stormwatch 2014.72 haha...
     
  19. Okiesnipe

    Okiesnipe Member

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    Sep 5, 2017
    I signed up to replace my Contour 2 with a Bolt. Cox sent me a Tuning Adapter and Cable Card. Followed the enclosed instructions and could not get it to work. Cox Tulsa sent a contractor serviceman who was familiar with Tivo. He removed the TA and everything works on the channels I watch. No more Contour equipment rental charges !! Also got Cox to refund the $75 for the TA and the service call.
    He also told me that the cable co. in Stillwater uses Bolts as their cable box
     
    DaveB673 likes this.
  20. osu1991

    osu1991 Well-Known Member

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    Oklahoma
    Suddenlink is the cable provider in Stillwater.

    Do you still have CW HD on 1007 or NatGeoHD on 1129. That is what I lost when the TA was unplugged on my Roamio, right after I switched to Cox for tv a year and half ago. The $75 was for the service call. The Tuning Adapters are free and $1.99 for the cable card.
     

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