Bolt: We are unable to detect your TiVo streaming device from this location

So I've never been able to stream in or out of home since TiVo replaced my Bolt. I did the setup at home on my home network "setup in home and out of home streaming". The Bolt is hardwired to my Google wifi puck and the Ipad is connected to the google wifi. It's all the same network. I have gigabit internet service from Verizon fios connected to the google wifi. Google wifi pucks all over the house with amazing speed. During the setup it seems to finish what it's doing but then every time I try to stream (either in or out of home) I get the same message that you see in the thread title. Now, I am not necessarily trying to fix my issue through this forum, I will call Tivo when I get back home and go thru the support process with them. What I am interested in is if others have had this problem, and how they resolved it, whether anyone has any insight as to why this would happen, do others have issues streaming, does anyone notice anything about my internet setup that could be a red flag, etc. Just looking for your experiences to gain insight. Thanks!