Bolt/Spectrum does not get Premium Channels

Discussion in 'TiVo Bolt DVR/Streamer' started by Skanter123, Feb 23, 2020.

  1. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    My Bolt has not been receiving premium channels or sports pass for last 2 weeks. Spectrum guy was here for 3 hours - swapped tuning adapter and tried new card (didn’t work at all, “from wrong area”). He put in old card back. The tech guy on the phone who was authorizing everything seemed clueless as well. They are coming back next week with new cable cards.

    Any ideas besides switching to FIOS (which I am ready to do!)?
     
  2. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    Check the Conditional Access menu in the cableCARD menus. It should look similar to this:
    ccCA.JPG
    Important items are Val: V, Con: Yes, and Auth: S. That picture is from a TE3 Roamio, so yours may vary.

    The number after Val: V is the count of times your card has been paired.
     
  3. fcfc2

    fcfc2 Well-Known Member

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    Feb 19, 2015
    On many systems, the Premium channels are a separate item on the individual account, and if the correct code is not in the right place....
    This has nothing to do with the cable card or TA.
     
  4. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    Thanks for the reply.
    Who at Spectrum might be able to fix this, and how do I communicate it to them?
     
  5. JoeKustra

    JoeKustra in the other Alabama TCF Club

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    Dec 7, 2012
    Ashland, PA...
    UCLABB likes this.
  6. Skanter123

    Skanter123 Member

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    Feb 27, 2015
  7. fcfc2

    fcfc2 Well-Known Member

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    Feb 19, 2015
    Submit a request – FCC Complaints
    Complete the form asap, someone of the higher ups at Spectrum will find one of the few who has a clue and they will be in contact with you. The techs who come to your home, unless they know someone at the head end from experience, will not be able to do anything to help you....except waste time.
     
  8. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    Done! Thank you.
     
  9. lhvetinari

    lhvetinari Si non confectus, non reficiat TCF Club

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    Chicago
    I doubt it’s the cable card or TA itself - unless you’re specifically getting tuning adapter related messages, it’s most likely bad provisioning of the card inside Spectrum’s systems. Access for premiums are broken out separately than the rest of the digital service packages, so your card may just not be provisioned for the premium packages (one for HBO, one for Showtime, etc) on the back end.

    Do you know if you were Charter, TWC or BHN before the merger? L-TWC customers (myself included) can request the “special initiatives desk” or “digital initiatives” (I’ve heard both, but have had better luck with the first) and get to someone who has slightly-better than average cablecard knowledge.
     
  10. Chuck_IV

    Chuck_IV Active Member

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    Connecticut
    More than likely they changed something at the head end and the TA no longer knows what to do.

    I’ve had this happen several times including right now. Vice has simply disappeared from my list of channels that the TA provides(another person in an adjoining town has the same issue)

    The last time this happened, the cable guy sat on my couch for 20 minutes while he talked to the head end. A day later it was resolved. I have the cable guy coming tomorrow morning for my issue.

    They have done a lot of things at my head end over time, without regard for cable card/TA users. Getting it through to them that the issue is at the head end is sometimes hard.

    I did have to file a BBB complaint once to finally get someone to admit it was the head end and finally fix it.


    Sent from my iPhone using Tapatalk
     
  11. Willy92

    Willy92 Member

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    Oct 12, 2018
    Los Angeles
    When I did have that problem, it was the TA. At first the cable guy thought it wasn't but, he replaced 3 different ones before he got one that worked. so I would say that it's the TA.
     
  12. My Cape is a Recliner

    My Cape is a Recliner Member

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    Oct 5, 2019
    Call Spectrum and ask for the cable card department / ask for the "TiVo department".


    Make sure its connected right. Tivo and spectrum tell you two different ways to run the cables. One tells you to run the coaxial into the 'TV in' then one from the 'TV out' on the TA to the tivo, then a usb cable connecting both. The other (TiVo or spectrum) way is to run a splitter from the wall, with one coaxial going into the TiVo, and the other separate coaxial going into the TA, with only the USB cable connecting the two (top USB connector), this second way is what is working for me.

    See what tuning adapter you have, then look it up to see if it has a blinking light or some other simple way that gives a diagnostic code. I have the cisco TA that had 8 lights flashing. I searched and found that meant its not paired. If they changed the card on you, then that's not going to be paired.

    Call spectrum and you can ask for the cable card department or just ask for the TiVo department. (Not all techs even know this), and you shouldn't need the tech if you have the card and TA already. Have the TiVo department pair it. Your TA should acknowledge the pair somehow (on mine, the blinking lights (8 times) changed to solid show it was paired). Once its paired you need to run the Tivo setup TWICE. The first time the TiVo finds the TA. The second time is so the TiVo can start its setup fresh, with the TA now mated to the TiVo. As long as the earlier posts are there, then you should have everything you need, and this should be all you need to do.

    It should show channels right away, but "might take up to an hour for it to download everything (guide, channels, and other something)".
     
  13. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    Update: Submitted FCC request, Spectrum field mgr called 2 days later. Said he agreed problem was at head end, but needed to send another truck roll anyway. The guy was pretty clueless, but reached a Tivo specialist who actually looked at Tivo cable card diagnostic screens thru video chat. he said they had to fix it at the “node” on the street, something to do with the Mavic - and they would work on it.

    In the meantime i got in touch with RCN and had them change internet service at my studio location - $39/mo vs $89 from Spectrum and much faster. Speed test was 950 mbps!

    I think I will switch to RCN, as they use Tivo as their DVR and no tuning adapter. They use a Roamio with 1T and 6 tuners. I have a 1T Bolt with 4 tuners. If I use theirs, no Tivo monthly fee. Anyone know the difference between a Bolt and Roamio? I think I have an old Stream box lying around. RCN cost at least $50 cheaper than Spectrum...
     
  14. DigitalDawn

    DigitalDawn Active Member

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    Apr 26, 2009
    Jupiter, FL
    My Dad had RCN and loved it. The Roamio is probably the best DVR TiVo ever manufactured. However, unlike the Bolt, it does not output a 4K signal -- only 1080p. You can easily get around this by purchasing a Roku, Fire Stick etc for your 4K streaming.

    One other thing, unlike the retail TiVo DVRs, the cable provided models do not have Commercial Skip and may have limited streaming services, which is not a problem if you purchase a Roku.
     
  15. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    Thanks for the info - dunno, I like the commercial skip! I think streaming will work with a stream box, I think i might have an old one lying around if I haven’t thrown it out...will have to decide, would be nice not paying Tivo monthly fee. In any case, no tuning adapter and RCN should be better at Tivo issues unlike Spectrum.
     
  16. lhvetinari

    lhvetinari Si non confectus, non reficiat TCF Club

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    Jun 24, 2019
    Chicago
    If it’s a T6 (cable MSO version of the Roamio Plus/Pro 6 tuner) a Stream box is not needed, as the TiVo box has stream encoding built in.


    Sent from my iPhone using Tapatalk
     
  17. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    I think it is! The RCN guy said it had 6 tuners and 1T. If it’s just losing commercial skip, it’s worth using their box, maybe using my Bolt as a backup.
     
  18. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    I’ll try RCN’s Roamio - if I don’t like I can always switch back to the Bolt.
     
  19. Skanter123

    Skanter123 Member

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    Feb 27, 2015
    UPDATE: RCN came today and switched TV, phone, internet from Spectrum. Everything went pretty smoothly, no TA. Looks like a Roamio T6, works same as Bolt minus commercial skip, but seems very solid. RCN $50/mo cheaper than Spectrum, faster internet (500Mbps) and hopefully - no issues! And, I can avoid $15/mo Tivo fees and Tivo commercials. All in all, a great switch. Any ideas for using Bolt? I only have one TV.
     
    Last edited: Mar 11, 2020

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